JUCY Rentals Reviews

We picked up our van and had to bring in back right away because the A/C didn't work. They fixed it and then we drove off to our next destination 3 hours away. When we got there we realised we couldn't lock the van. We called right away to let Jucy know. It took 5 very stressful days for any kind of resolution to be made, and we only got a resolution by driving back to Auckland and back. This took a whole day, but was preferable to the previous two days when we had been stuck on the phone on hold. The phone service was totally useless. At the branch they were able to swap the van, but over the phone they had been telling us there were no vans available. This set us back on our trip by a day, making us lose a booking. And the time that we had the first van, we weren't able to do things because we didn't want to leave it unlocked. Eventually we were contacted by a manager who was able to offer a refund for the 5 days we had the unsuitable van, which was appreciated, but I would still never recommend Jucy to anyone. Additionally, the van setup isn't very practical or comfortable, and we wished we had just hired a regular car and stayed in cheap accommodation. It wouldn't have cost much more to do so and it would have saved so much stress and been a lot more comfortable. We have told everyone we know to stay far away from Jucy.

Sorry, geht gar nicht. Beide Hecktüren funktionierten nach zwei Tagen nicht. Der Service hat uns dann in Australien auf die Suche nach einer Werkstatt geschickt. Nach drei Tagen hatte ich keine Lust mehr und habe die Verleihstation in Brisbane angesteuert. Dort konnte das Problem innerhalb einer Stunde behoben werden. Die Nachfrage nach Erstattung ist bisher unbeantwortet. Insgesamt vollkommen runtergerocktes schlecht gewartetes Fahrzeug. Schade. Keine Empfehlung

Got a great car for my weekend in Sydney. Staff was helpful and drop-off was super quick.

I have had worse cars and worse experiences from the major rental companies. I hired from JUCY and drove Cairns to Sydney in an SUV. Yes the car was a bit older and had a few Kms on the clock but it was more than up to the job. The staff at both Sydney and Cairns were ultra helpful and made the whole process of pick up and drop off a breeze. Thank you JUCY, I will definitely hire from you again.

Absolutely loved the shuttle driver, very nice and welcoming

Arriving at Sydney airport we rang as instructed and the calls went to answer service. Finally a pickup arrived. The vehicle we received had brakes that screeched even at the slightest touch. The front tyres squealed on every corner, the left hand front wheel banged and knocked when travelling over uneven road and potholes. This Vehicle was not road worthy in the wet rain season that we had arrived in. (rain 3 days). The only contact was email and that was 24 hour reply. Asked for a swap out vehicle, we were instructed to get vehicle fixed ( on our time) and we had no spare time in our trip. We repeatedly asked for vehicle to be swapped out, to no avail. Finally after 6 days, we get to Coolangatta and we receive and email telling us not to drive the vehicle it is " unsafe" BUT drive it to Brisbane where it can be fixed. ! Really, How are we meant to get the vehicle from coolangatta to Brisbane?? So.....we found a Jucy branch in Coolangatta and organised a swap vehicle. This vehicle was in poor condition also, Chiller not working, Curtain supports on the roof detached. It was overdue for a service by the window sticker. We think this is the overall standard of vehicle that is available. Yes they refunded $160 which was our one way vehicle charges, but there should have been more effort put into our personal safety on the road. One comment we received. "You have full comprehensive insurance for this trip, so any damage that happens we are covered" In our opinion......No care.....No responsibility sums this company up. Silverhopebees@ gmail.com. Contact us we will copy you the emails concerned.

The customer service representatives were extremely helpful, professional, and friendly. The van itself is high quality, no technical issues. The bedding provided was a life saver and helped save on luggage space

the staff was awesome and the van was super clean and ready to go

Rented a van over Christmas for ten days from Brisbane to Cairns. Our van broke down at 6pm in the evening and was unrepairable. There was an out of hour service we were liaising with in the evening. We then managed to get through to the head office in New Zealand before the Brisbane office opened the following day. We had regular communication with the New Zealand office and by 5pm the next day a new van had been bought to us. The next van was fine and got to cairns with no issues. The drop off was fairly central and they arranged a taxi to go to the airport after we’d had a look around cairns. After reading bad reviews during the breakdown I was very worried we’d be stranded, but Jucy realistically did as much as they could have done in a short space of time. Breaking down could have ruined the trip, but we were really glad and grateful for the van to be replaced so quickly!

Excellent service & efficiency

The tire was absolutely deflated after 3 km of driving. It's not a normal thing. We inflate it in a service and came back to the Jucy Branch. They sad that we need to change it, but their service doesn't work, so we have to change it at some other service. So Jucy managers didn't change the tire nor they change the car. We spend two more hours waiting for the service to change the tire. So we waste the whole day (took the camper at 10:40am, now is half past 4pm) solving the problem with the car instaed of wonderfull journey on a coast. Awful. We have a plans for 1000 km, but doesn't have a ready to go car, that was out of use after less than 10km. Very uncomfortable. Can't recommend

very freindly, fast pick up and check in experience

Good price older van. Drives well. Easy pickup and drive away.

Was really simple to pick up the Car. I hope I can change it to another drop off and that I change the date. We will see. Cross fingers for me

Good! I do like to rent again.

New Jucy Cruiser is absolutely fab with kitchen and bathroom with shower and WC plus if connected to power you have a microwave and kettle Well done Jucy with such a compact camper with everything you need for a great road trip Glamping experience

Great support

Leider können keine 0 Sterne vergeben werden. Wartezeit bei der Abholung über 6 Stunden. Absolut unmöglich. Leute die nach uns kamen bekamen vor uns ihre Autos. Haben uns immer wieder vertröstet von 10 Uhr bis 16.30 Uhr.

Wenn ich könnte würde ich null Sterne geben mehr als 6 Stunden Wartezeit Dauernd wurde uns gesagt mann würde nachschauen wie weit der Camper ist, diese Person kam aber nicht mehr zurück das ging 4 mal so, absolut unverschämt

being overcharged. On the last day, I return the vehicle before 9:39am. We are supposed to be charged per 24hr based, however I still get charged for the last day even I have no chance to use it. There is no after hour return service at Melbourne site. Whoever returns vehicle in the morning, i.e. earlier than the time you picked up, will be charged for a full day rental no matter how early you are. Let say you pick up on Thursday 10am and return on next Thursday 9am, you are being charged for 8 days, eventually you only have the vehicle for 7 *24hrs. It is sad that customer service reviews as no mistaken. IM41920084 rental agreement #369854 rego 084XFB pickup time 10am28/12/23, returned 9:30am 6/1/24 being charged for 10 days instead of 9*24hrs