JUCY Rentals
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Never Hire Again
Arriving at Sydney airport we rang as instructed and the calls went to answer service. Finally a pickup arrived. The vehicle we received had brakes that screeched even at the slightest touch. The front tyres squealed on every corner, the left hand front wheel banged and knocked when travelling over uneven road and potholes. This Vehicle was not road worthy in the wet rain season that we had arrived in. (rain 3 days). The only contact was email and that was 24 hour reply. Asked for a swap out vehicle, we were instructed to get vehicle fixed ( on our time) and we had no spare time in our trip. We repeatedly asked for vehicle to be swapped out, to no avail. Finally after 6 days, we get to Coolangatta and we receive and email telling us not to drive the vehicle it is " unsafe" BUT drive it to Brisbane where it can be fixed. ! Really, How are we meant to get the vehicle from coolangatta to Brisbane?? So.....we found a Jucy branch in Coolangatta and organised a swap vehicle. This vehicle was in poor condition also, Chiller not working, Curtain supports on the roof detached. It was overdue for a service by the window sticker. We think this is the overall standard of vehicle that is available. Yes they refunded $160 which was our one way vehicle charges, but there should have been more effort put into our personal safety on the road. One comment we received. "You have full comprehensive insurance for this trip, so any damage that happens we are covered" In our opinion......No care.....No responsibility sums this company up. Silverhopebees@ gmail.com. Contact us we will copy you the emails concerned.