JUCY Rentals Reviews

We huurden van 26-09-2023 tot 23-11-2023 een Jucy crib plus. We zagen meteen dat het een veel oudere auto was dan verwacht. Hij was wel nieuw gespoten zo werd gezegd. De watertank was niet te gebruiken omdat die niet gereinigd was werd er bij verteld. We zagen op dat moment een zeer vervuild dashboard en een totaal versleten stuur. Maar goed met deze auto moesten we het doen, let wel we gingen er de hele oostkust van Australië mee rijden, meer dan 3000km. Eenmaal op weg bleek dat het dashboard totaal niet werkte, we konden het met moeite aflezen. De koplampen bleken dermate aangetast dat we er in de avond niet mee konden rijden en er hingen allerlei zaken los aan de auto zoals de plastickappen aan de A-stijl en de deurpanelen aan de binnenkant, maar ook de plastickappen aan de buitenkant van de deuren, welke we zelf met tiewraps hebben proberen vast te zetten. Het ergste was echter de wegligging, de auto had voortdurend de neiging om van achteren uit te breken en schommelde op de wielen. Op een dag met lichte regen op een bochtige weg in de bergen werd ons dit bijna fataal. De auto brak volledig uit en we kwamen in een slip en daardoor op de andere weghelft met tegemoetkomend verkeer. Let wel we gingen niet harder dan vijftig kilometer per uur. Ik moest drie keer corrigeren om hem weer recht op de weg te krijgen. Het was levensbedreigend. Verder kan ik melden dat de ophanging van de linker achterdeur tijdens de reis afbrak en het ons dagen gekost heeft omdat Jucy geen vervangende auto kon regelen. Een garage heeft de deur gesloten maar durfde geen veiligheidsgarantie te geven. We konden de deur niet meer gebruiken en moesten aan de andere kant zitten om risico te vermijden. Jucy is met een compensatie gekomen waar we niet tevreden mee zijn, maar moeten accepteren. Ze vinden ondanks alles dat deze auto te gebruiken was en zien dus niet in dat ze hiermee mensen in gevaar brengen. Deze auto was een wrak en had nooit mogen worden verhuurd! Boekingsnummer 1436854 + 1436857

Terrible experience. The stereo charging ports and refrigerator all were not operating properly resulting in wasted food and having to plan around. Upon returning we were told we could not get more than a 10% refund since we did not call before returning, even though it is obvious these items were not functioning.. Avoid Jucy. Try another company unless you want a pos 2004 van in which everything is broken.

I do not like companies that respond quickly once they see a Trustpilot review stating - please contact us directly and then nothing happens - no follow up nothing. See my earlier review Hi Thanks for responding so promptly to my Trustpilot review: Company wouldn't answer the phone to arrange shuttle from airport despite being called within the 'required' operating hours timeframe. Goldcoast depot wouldn't 'pick up' the phone to arrange collection from airport and therefore I was transferred to a central team whom was extremely rude on the phone. I eventually had to get a cab from the airport at my expense - having been travelling almost 24 hours. The car provided was battered, filthy, scratched and embarrassing - THEN the car wouldn't even start. Staff member (one guy present to cover the whole site) was then frantically running around to find another car from the pool - ended up with one that was cleaner externally but disgusting inside. We had no choice but to take the car as there were no other options - really really dreadful overall service. Date of experience: 17 November 2023 Booking reference: Booking number: DC-6487547 Confirmation number: 684176E9206F13D Just to elaborate on the call to arrange shuttle collection - it was quite apparent that due there only being one guy at the Goldcoast depot (who was going on annual leave and it was late afternoon), this was obviously the reason as to why he didn’t pick up. The ‘lady’ at the call centre kept telling me that I was ringing the wrong number despite me confirming with her that I was calling the right number and had indeed gone through the correct pick up location selection option. After ending up talking to her second or third time I asked that she forward the call which she did and I then got to speak to Ben. Now I was told that due to the delays in them collecting my call, Ithey couldn’t send a shuttle (he was the only guy there really) and I had to get a taxi. Obviously, once my wife and I collected our luggage we found a taxi and paid for that ourselves….. The car we eventually have was simply a last resort, it’s covered 220000Km miles :(, not prep’d not cleaned and we simply took it as we were now becoming desperate. I wish I had paid more to get an SUV or something that might have been younger, cleaner, prepared and able to drive with confidence. We’re driving a long way in this car and I’m not confident about its reliability- we’ll see. I must admit it was a bit of an eye opener whenever we turned up at the family wedding in it :) I look forward to hearing back from you.

Pick up is very easy, and well explained. Amanda definitely is a gem and we appreciate her help and guidance. Thanks you!

Driver from the airport was very welcoming and great to talk to. Lady at the branch was also lovely and fairly quick at getting everything sorted. We got a little lost coming out of arrivals so someone waiting inside the terminal would have been perfect.

Spent 30 minutes trying to reach JUCY Brisbane on arrival at the airport to collect my car. I could not get through to anyone before office closing time. I was therefore unable to collect the car I’d paid for and stranded at the airport. I requested a refund on the basis that, by being unavailable to the customer, JUCY failed to provide the service I’d paid for. JUCY instead blamed me for being delayed and refused to return any of the full rental fee I’d paid up front. This (lack of) customer service and highly questionable business ethics cost me double in rental fees (needed to go with another company), caused delay and stress, and was the singularly worst customer experience in a whole month of travelling in Australia.

Very good experience with Jucy Auckland! We enjoyed getting additional blankets and stuffs from Liza as it was freezing cold, very kind service. The car was not very clean unfortunately, but beside that we had a great time, for a competitive price. Thank you, Jucy team!

We paid top dollar for an old car that had no cruise control, wind up windows and nearly 450000 km! Very noisy with air con not very good. Think I would have got a better deal from “hire a heap”. My daughter paid the same amount to a different hire company and got a brand new Cherry. I would not recommend JUCY and will never hire from them again.

The cleanliness of the car (cockroaches and not cleaned) and the amateur handling of our case by the customer service (put on hold for 30 minutes then hung up the phone, didn't call back about the case even though we called 10 times) gives me no other choice than to give a two star rating. The only reason why I give the company two stars is because when I contacted the CEO Dan he was very professional and extremely nice to us which led to that our case was resolved quickly. It's just unfortunate that the CEOs spirit and good vibe isn't shared by everyone.

We were picked up rapidly at the Cairns airport and the staff was very kind.

The price was probably 40% lower than the rest of the rental car providers. However, Jucy were amazing from start to finish. The customer service at both pick-up and drop-off were extremely good. They didn´t even charge us for additional driver and phone holder. The car was as expected, and drove like a charm!

Very friendly staff. And knowledgeable. Would rent again

Easy, no stress

I'll wait until we've handed the car back on the 17th in Melbourne before giving a full review, but so far.." excellent" We've completed the trip and the whole experience was top quality. The Accent was very economic and had the added appeal of having a few blemishes on its exterior. Staff were very supportive and on drop-off we were quickly attended to and even the offer of a shuttle back to our nearby hotel which we declined as it was a lovely evening for a walk. The only improvement would be if the shelf that normally is attached to the hatch door was actually attached as it did tend to interfere with getting suitcase in and out, no biggie.

I am very happy I just called on jucy service number and they picked up from airport and provided car. All formalities completed very quickly and conveniently.

Great facility's in our van; easy and seamless transaction. We thoroughly enjoyed our time in our Jucy waving at all the others as we travelled across the South island. Was our first and won't be our last. Affordable; convenient and a one stop shop.

Fine as long as everything is working, but impossible to get a hold off when things go wrong. Our car started breaking down over a week ago and we tried to call Jucy for a solution. All you can do is call a generic number where most of the people answering calls don't work directly for Jucy and don't know anything about cars. You then have to wait for a call for at least 3 hours, but often you just never get a call back. If you miss their call, they sometimes leave a message to call back, but that's just the general helpdesk number and leads to a repeat of the frustrating process. They cannot provide any other number or a better way to get in touch, and refuse to just send an email or try to call again. About 36 hours after our initial call we finally got someone from RACQ (Road assistance) to look at our car, who quickly concluded it was a misfire and needed to be sorted ASAP. That was over 5 days ago and we have called more than 10 times, with no further instructions on how to proceed. In the meantime, we're driving a shaky, untrustworthy car, uncapable of shifting normally and regularly killing the engine randomly at low speed. They also never responded to our email and seem to be greatly understaffed.

Late or no response. Less knowledge and miss directions. No compensation and repeat same words. Need clear policy.

Absolute trash company..do not use..ever. Better off to buy a good old japanese or australian made falcon or toyota with a rwc and then sell it once your trip is done. This company does not care about you or their cars. If i could have given them only 1 star i would have

Very friendly staff, helpful and we loved the flexibility and freedom we got with driving with the campervan.