JUCY Rentals Reviews

Even with stress free if paying by debit card your slung with a 300 bond. Entirely dodgy and unfair.

The staff were very friendly and accommodating. The car was not fancy but very dependable. We travelled approximately 2000kms with only on incident being a flat tyre. I would recommend Jucy to anyone as they are well serviced throughout Australia and in Our Instance Queensalnd

My whole experience was as smooth as it gets, only thing is I lost 2 days of rental due to my flight got cancelled and could not pick up the car on the week end after 2pm. Other than that the satff were extremely helpful, car was clean and as expected. Keep the juice flowing!!!!

Absolutely awful experience with Jucy. Wish I had read the reviews beforehand. If you are considering renting a camper in NZ please go for another company. We started our trip in a Jucy Condo, which we waited at the Christchurch Office for 2 and a half hours for, even though we arrived at exactly the time we said we would. The van was dirty, we got a parking ticket for parking in the local Pack’n’Save for 2 hours while we tried our best to clean it and make it liveable at least. People before us’ mouldy food left in cupboards, dead flies etc. Unfortunately during our 3 week trip we had an accident, where we skidded on black ice and collided with a tree. Entirely not our fault as stated in the police report. It was impossible to get hold of Jucy over the phone to sort this matter out, and we ended up having to find our own way back to the Queenstown office the next day for a replacement vehicle. The staff in the Queenstown office were mostly unhelpful, and did not provide any guidance about our excess, which was stated on the ‘Stress-free’ insurance policy as $0, but was in fact $5000, due to a hairline crack in the roof of the vehicle which we were uninsured for. Bear in mind, this hairline crack would have made no difference to the repair of the vehicle as the roof box was being removed and fitted to another vehicle anyways. We ended up being charged nearly $2500 for fibreglass damage, that would’ve cost $100 if we were to get it fixed ourselves. Again, getting in contact with Jucy trying to get a refund on any money was virtually impossible over the phone, I waited on hold for over 2 hours total in 2 days and 3 or 4 calls. We finally received a very small refund, which was not inline with the damage that occurred to the vehicle, and when we asked for an independent review, we were provided with a 2 sentence answer from said ‘independent assessor’, and no change in the cost. Overall, we were lucky the South Island was so beautiful, and that we didn’t allow this awful company to ruin our trip. But, I would urge you to choose another company, and not let Jucy steal anyone else’s money.

Amazing service. Very reasonably priced. Afterpay available. Cars were clean and neat - no trouble finding the shuttle from airport. Definitely will use again !

Hired a Jucy van from Auckland, was told there was a free shuttle, only has to call the number. Waited for 40minutes on hold while trying to wrangle 2 toddlers after being up from 2am that day. No one would answer the phone. I emailed Jucy and asked them to send the shuttle bus , only to get a reply back telling us to just take a taxi with a possible refund, which would take 3-5 business days. I indeed up calling a friend to pick us up. When we finally arrived at Jucy and hour and a half after we exited the airport, we were met with a woman trying to over charge us by $120!! Claiming , unless I had the exact quote layout that they provide, then I would have to pay the extra amount. I'm not sure if this is some kind of common spam tactic for tourists but the mistake was thinking I was a tourist from a non-english speaking country. As a kiwi, I knew exactly how the rules work, I was given a quote, paid a deposit and it must not be changed after the customer has received it. I had to spend an extra 40 minutes sorting through email after email to find the exact formated email they were after before they let us pay the quoted price and we could get moving. And after all of that, the fridge didn't work and we had to rewire it. Positives? The actual van run well, no issues there, the gentleman who checked our van before and after getting the van was polite and professional and the gentleman, Zac who booked everything online for us was wonderful!

Great customer service. Friendly Staff. Picked us up at the airport within 10 mins and was helpful. A++

WE DEFINITELY DO NOT RECOMMEND! Our JUCY Coaster was a disaster. At pickup in Cairns, features like the grey water and fresh water were not shown to us so we had no idea both containers leaked. Actually, we tried calling JUCY customer service from the first night on because the grey water container leaked and the grey water was all over the car's floor. Our entire belongings were wet and dirty from the grey water which was a really disgusting situation. In addition, we found out the mattresses and the car ceiling were full with mold, entirely dirty. Also, there were ants in the car. We cleaned the entire car after finding out about the ants and they still kept appearing underneath the "kitchen". Moreover, the fresh water hose was leaking, leading to water puddles next to the kitchen. The fresh water hose could only be used with full pressure, making it useless for the "kitchen" in the van because it spashed everything due to missing pressure adjustment options. The fridge was full with rust, really disgusting and not even clean. We had to clean it before use. Also, the steering wheel was shaking when driving 100 km/h which is an acceptable speed on Australian highways. With these issues, we tried calling JUCY from the first night on (April 25th) and waited for hours just to be kicked out of the customer service line without being connected to an agent. On May 2nd we succeeded after days and days of calling the customer service hotline. The agent told us to speak to the JUCY staff at the drop-off location in Sydney and that we will get a refund at the drop-off location in Sydney. This was the e-mail we received from the customer service agent: "Hi M******,  Thank you for bringing to our attention the issues you have encountered with your Jucy vehicle. We sincerely apologize for the inconvenience and frustration caused by these concerns. Rest assured, providing a seamless and enjoyable journey for our customers is our utmost priority, and we regret that your experience fell short of expectations.  We have taken note of the following issues you reported: Leak in the fresh water hose - noticed on 01/05 Grey water container leaks - noticed on 01/05 Steering wheel shakes when speeding - noticed on 01/05 Ceiling mold from day 1 Unclean mattresses with mold from day 1 We understand your reluctance to visit a workshop or Jucy branch to address these matters directly. However, to ensure the best possible resolution, we kindly request that you allow our branch to assess the vehicle upon drop-off. This will enable us to thoroughly evaluate the issues and provide appropriate compensation for the inconvenience experienced. While we may not be able to offer compensation immediately off-road, rest assured that our team will diligently assess the situation and strive to offer fair compensation upon inspection of the vehicle.  Please contact us if you have any further questions, we are happy to help.  Kind Regards, Malika Contact Center on Road Support JUCY Group (2020) Ltd – jucy.com Talk to me direct: NZ: 0800 399 736 AU: 1800 150 850 UK: 0800 559 3292 DE: 0800 181 7169 NL: 0800 020 3516 International Number: +64 9 929 2462" When arriving at the drop-off location in Sydney, the JUCY staff told us that we were told incorrect information and it is not possible to receive a refund at the drop-off. They told us no mechanic and no manager was on-site to handle the issue and have a look at the car. However, the staff member confirmed all of the issues we reported to be true and stated that she would let customer service know we had such a bad experience. She told us we must react to the customer feedback e-mail in order to receive the refund. She promised that managers will read this text and that we would receive a refund. Until this day (may 27th), we have not heard back from JUCY and are very disappointed. We definitely want and expect a refund because our experience with the JUCY Coaster was really really bad. WE DEFINITELY DO NOT RECOMMEND!!

make sure the waaeco works I had to throw away half of my groceries as mine did not work. The USB port on the dahs did not work. The van would not do 110klm on the freeway as it needed a wheel alignment.

Great company friendly and very helpful

The price and value were what drew us in initially but after our flight was delayed Pedro in the Brisbane office made us feel truly valued and special, made sure we knew what was needed from us and stayed late to make sure we could pick up or rental. Would highly recommend Jucy for car rental in Brisbane.

We recently rented a camper van for just over 3 weeks in New Zealand through Motor Home Republic. We were very satisfied with their company, booking process, response to questions, and followup. We chose to rent a JUCY Chaser, as it was a self contained unit, which would allow freedom camping and an affordable price. We picked up the unit in Auckland, where the staff provided a brief overview. We trusted the vehicle to be in full working order. The vehicle was moderately clean. We stayed with friends the first two nights, so did not use the unit, then travelled to the south island. We did not find a freedom sits, so booked into a campground. Our first experience was problematic, the water system to the kitchen sink did not work, only a few dribbles from the tap, and only one burner on the propane stove would remain lit. Several of the curtain snaps were missing and an overhead light burnt out. The power cord was short, so you needed to park very close to the outlet. We continued on our travels, (it loved to use petrol), tried their solution for water with no success. We talked with other JUCY rental people, who also had experience issues with their vehicles, and were required to return to the pickup site. This was not an option for us, and our travels were not taking us to Queenstown or Christchurch, so we did not contact them. With the water system issues, using freedom camping was significantly reduced, resulting in the necessity for campground bookings, We notified Motor Home Republic we would be returning the vehicle 4 days early. We returned the vehicle in Auckland, had the same uncaring staff member. We provided return information and a list of our concerns and issues. We received a response from JUCY. Because we had not notified them in 24 hours, we were not eligible for any refund. Motor Home Republic on our behalf were able to secure a minimal refund, and provided further assistance due to our issues and early return. We would highly recommend booking through Motor Home Republic, but would only recommend booking a JUCY vehicle if your were desperate, or want to be disappointed. They were so poor at customer service, there was not even a roll of toilet paper provided.

I liked the ease of renting the car and the service of the staff.

We had a bad camper for 4 weeks. We had leaking water pipes and water tanks. The oil light in the dashboard was on every morning and the engine lamp came on sometimes too and then we also had a problem with the house battery. The service wasn't good. We wrote emails, but the replies didn't come until about 12 hours later and they were no help. Then we made a phone call and they disconnected us after 10 minutes. No support, no real help. We booked the stress-free package, but it wasn't stress-free at all. Never again!!

The people we encountered at pick up were great and the online experience was easy enough.

When we picked the camper van up, we suddenly had to pay a little over 2000 AUD. The lady told us two times that we would get the money back, if the camper was in the same condition, as when we got it. Now we have been mailing with different people from the Jucy staff, and they are all saying that we are not getting the money back. I can’t believe that we got lied to - and even with the amount of money that we had to paid.

The staff was great! The lady who picked us up had great energy and was efficient. The car was ready and off we went.

Booking online was extremely smooth and easy and the prices are very affordable!

I genuinely can’t rate this company enough - we experienced some issues along the way with the van but the customer service was incredible and we were refunded generously for the things that did go wrong. Would 10/10 recommend

For the price I paid, the car was amazing, the only thing I missed was the bluetooth, but for the rest all great!