JUCY Rentals
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Don't waste your money on a Jucy Van
We picked up our van and had to bring in back right away because the A/C didn't work. They fixed it and then we drove off to our next destination 3 hours away. When we got there we realised we couldn't lock the van. We called right away to let Jucy know. It took 5 very stressful days for any kind of resolution to be made, and we only got a resolution by driving back to Auckland and back. This took a whole day, but was preferable to the previous two days when we had been stuck on the phone on hold. The phone service was totally useless. At the branch they were able to swap the van, but over the phone they had been telling us there were no vans available. This set us back on our trip by a day, making us lose a booking. And the time that we had the first van, we weren't able to do things because we didn't want to leave it unlocked. Eventually we were contacted by a manager who was able to offer a refund for the 5 days we had the unsuitable van, which was appreciated, but I would still never recommend Jucy to anyone. Additionally, the van setup isn't very practical or comfortable, and we wished we had just hired a regular car and stayed in cheap accommodation. It wouldn't have cost much more to do so and it would have saved so much stress and been a lot more comfortable. We have told everyone we know to stay far away from Jucy.