Jetpac Travel eSIM Reviews

We bought eSIMs for our Italy trip. There were a few issues such as one eSIM did not work and we had to get a refund and the hotspot was not working. However, every time I had an issue I emailed Jetpack and they continually provided quick support to try and solve my problem. I ended up fixing one eSIM and the other could not be fixed. They also solved my hotspot issue and it then began to work. Although we had a few issues with the eSIM, the service was top quality and they always responded promptly. Thank you for all your help!

their 24/7 support is a big lie. they don't answer many times ,and then when they do answer they give you 2 minutes and then cut you off and you have to start waiting all over again. And then once you get them they don't really answer the questions you ask. The unlimited pack is also deceptive. it's not unlimited, and you can't see how much data you have used before you get throttled. And you have to dig 2 screens deep to see that they are throttling.

They found a solution to my problem so swiftly and kindly

It was my first time using Jetpac for my trip to Taiwan. Although I encountered some technical issues to activate my eSim, Ianne from the support team at Jetpac Global has resolved my issues promptly and efficiently. Outstanding assistance!

It looked like a had some issues with the 4 esims I bought . The support team responded very quick and solved the issue with preinstalling the esims. Very fast and super friendly support team !

Easy to use and great service with whatsapp if needed (I did) :-) Must wait to be connected to someone but then our problem was solved

I encountered some issues installing the packs I purchased for my dad and myself. The representative Carl responded to my question within 24 hours. He provided very detailed instructions on WhatsApp and guided me through the steps. The problems were resolved, and I really appreciate his help. I prefer to choose a company that sells e-sim with better after-sales service, and I have had a great experience with JetPac!

Whatsapp support is very helpful and straightforward, albeit a bit slow to reply initially

Great job. Jetpac advisor provided a quick and easy solution to my problem. Very impressed with the service.

Great help and quick friendly service from Ianne

Good prices. Support desk was excellent. Very responsive, effective and friendly for a case to re-assign a pack to another account. Strongly recommended!

Thanks to Randy my issues were sorted out without much delay….Thanks

Great service! Had some issues getting the esim installed. Got in contact with Jetpac through whatsapp and the issue was resolved quickly. Thanks!

Bought 2 Sim for Hong Kong and China. First one worked fine but issues with second one. WhatsApp support Nel was very patient in analyzing the issue. Both are now working fine with good speed. Good job!

Good guy Randy stayed with me and helped alot to solve my Problem. Big thanks to all of you. I bought 2 packs for me and my wife, hers didnt work properly and Randy helped us to get through ans found a solution! Would recomend!

Quick and easily done

Great support. Quick response. Problem solved.

Nel was so helpful and kind he fixed my issue quickly. Thanks a lot for your excellent service and wishing you success in your career.

The Sim is very easy to install and set up. I had issues with a slow connection but the customer support is very helpful and managed to fix it quickly.

I have used Jetpac in UK and India. In both countries, data plan worked flawlessly. Any issues I did have, was resolved promptly with the efficient support over WhatsApp