Quick answer
Quick answer! Better than other e sim provider where you have to wait a few hours for answer.

9 months ago
I had purchased 3 jet packs for my family travels in Europe while I was in Europe. I probably should have bought the jet packs before I left the states but I had TMobile and figured I would be fine w... See more
9 months ago
Randy was super helpful. WIll use JetPac again!
Quick answer! Better than other e sim provider where you have to wait a few hours for answer.
Great service. Super helpful if anything does not work at the beginning.
They answered very quickly, and they answered every answer i had with efficiency.
Great service and true worth the money. Installation is easy with the app. I purchased multiple apps for my family and used across Europe and UK.
Excellent customer service very approachable day and night
I was so long to get assistance and she was fantastic! she helped me in less than 5 minutes. top
Works great so far. Customer service was very helpful to get me to activate it.
My e sim never worked on my phone, but getting a refund was so easy. The customer service is very nice and they reply super fast
Ik ben uitstekend geholpen door Nel van de klantenservice van Jetpac. Ze nam de tijd om al mijn vragen over eSIMs voor Zuid-Afrika duidelijk en geduldig te beantwoorden. Haar service was vriendelijk, deskundig en snel. Heel prettig contact – dank je wel.
I don’t know where you guys been but now you guys going to be my favorite app to get my travel packages just bought my second package had a question and Nel answered fast and easy thank you guys
Had an issue with one of the 4 eSIMs I purchased. Support was responsive and got me a new eSIM right away.
Very satisfied with quick professional & clear responses
I had a minor issue allocating an e-sim to someone, and it was resolved in seconds. Contacting a live agent via WhatsApp was super easy and he was polite and responsive. This is the way to go when travelling in Europe. BTW, I love that JetPac doesn't meter usage with Google Maps and WhatsApp!
Helped me fix me e sim troubles. I was having troubles connecting it and they fixed it for me.
We had initial problems activating our eSIMS and connecting them with the JetPac app, however the online help chat expert (Carl) did a great job to resolve all the problems. It took some time, but IT problems are rarely simple. We are yet to use the eSIMs in anger, but the interface and instructions are very clear so hoping it will be smooth sailing.
Buyer Beware! Purchased Jetpac travel eSIM for India. It did not activate on the network in India, billed credit card twice without authorization. Refused to refund for useless eSIM. Most dishonest company I've ever purchased from. Stay away!
Unfortunately our esim didn't work after activating the netwerk. Contacted the support by WhatsApp and they gave us an excellent service. Although we had to go through many steps/checks we're happy that it is solved. For sure we'll purchase a new esim by Jetpac the next time
Had trouble with activating eSim but contacted Jetpac support and they were incredibly helpful - resolved the issue quickly.
Had a minor connection error, turns out it was a user error, after trying all the very helpful trouble shooting guides provided by jetpac I contacted customer service via WhatsApp, Carl was very helpful and solved the issue right away!
We had an issue on 1 of the 4 esims we bought. Contacted bya Whatsapp and got a response and solution in a couple of minutes! Great service! (other eSims worked with no issues)
Based on analysis of 14 reviews rated 1-2 stars for Jetpac Travel eSIM
“Absoluut misleidend”
“Refused to refund for useless eSIM”
“QR code gets sent to your email and you’re told to scan that”
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Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
Jetpac Travel eSIM receives overwhelmingly positive feedback, with customers praising the exceptional service and the effectiveness of the eSIM technology. Many reviewers highlight the helpfulness and professionalism of the support team, noting quick resolutions to issues and friendly assistance, particularly when navigating technical challenges. Users appreciate the competitive pricing and the ease of purchasing eSIMs for international travel, often reporting smooth experiences in various countries. However, some customers express frustration over misleading pricing during the checkout process and occasional connectivity issues, particularly in specific locations. Despite these criticisms, the overall sentiment remains highly favorable, reflecting a strong reputation for customer service and product quality.
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