Jetpac Travel eSIM Reviews

Quick answer! Better than other e sim provider where you have to wait a few hours for answer.

Great service. Super helpful if anything does not work at the beginning.

They answered very quickly, and they answered every answer i had with efficiency.

Great service and true worth the money. Installation is easy with the app. I purchased multiple apps for my family and used across Europe and UK.

Excellent customer service very approachable day and night

I was so long to get assistance and she was fantastic! she helped me in less than 5 minutes. top

Works great so far. Customer service was very helpful to get me to activate it.

My e sim never worked on my phone, but getting a refund was so easy. The customer service is very nice and they reply super fast

Ik ben uitstekend geholpen door Nel van de klantenservice van Jetpac. Ze nam de tijd om al mijn vragen over eSIMs voor Zuid-Afrika duidelijk en geduldig te beantwoorden. Haar service was vriendelijk, deskundig en snel. Heel prettig contact – dank je wel.

I don’t know where you guys been but now you guys going to be my favorite app to get my travel packages just bought my second package had a question and Nel answered fast and easy thank you guys

Had an issue with one of the 4 eSIMs I purchased. Support was responsive and got me a new eSIM right away.

Very satisfied with quick professional & clear responses

I had a minor issue allocating an e-sim to someone, and it was resolved in seconds. Contacting a live agent via WhatsApp was super easy and he was polite and responsive. This is the way to go when travelling in Europe. BTW, I love that JetPac doesn't meter usage with Google Maps and WhatsApp!

Helped me fix me e sim troubles. I was having troubles connecting it and they fixed it for me.

We had initial problems activating our eSIMS and connecting them with the JetPac app, however the online help chat expert (Carl) did a great job to resolve all the problems. It took some time, but IT problems are rarely simple. We are yet to use the eSIMs in anger, but the interface and instructions are very clear so hoping it will be smooth sailing.

Buyer Beware! Purchased Jetpac travel eSIM for India. It did not activate on the network in India, billed credit card twice without authorization. Refused to refund for useless eSIM. Most dishonest company I've ever purchased from. Stay away!

Unfortunately our esim didn't work after activating the netwerk. Contacted the support by WhatsApp and they gave us an excellent service. Although we had to go through many steps/checks we're happy that it is solved. For sure we'll purchase a new esim by Jetpac the next time

Had trouble with activating eSim but contacted Jetpac support and they were incredibly helpful - resolved the issue quickly.

Had a minor connection error, turns out it was a user error, after trying all the very helpful trouble shooting guides provided by jetpac I contacted customer service via WhatsApp, Carl was very helpful and solved the issue right away!

We had an issue on 1 of the 4 esims we bought. Contacted bya Whatsapp and got a response and solution in a couple of minutes! Great service! (other eSims worked with no issues)