9 months ago
I had purchased 3 jet packs for my family travels in Europe while I was in Europe. I probably should have bought the jet packs before I left the states but I had TMobile and figured I would be fine w... See more
9 months ago
Randy was super helpful. WIll use JetPac again!
Our helpful guide LEVI was the best customer service agent ever. He was patient, was willing to wait and was a big help along the way. He was GREAT! ❤️❤️❤️ FANTASTICO
I had a problem installing my eSIM. But the WhatsApp channel was super helpful and Randy guided me to solve the issue in no time. Much appreciated.
I would like to commend Ianne on her excellent service. She guided me to resolve the technical difficulty I encountered and did so with clear and easy to follow instructions. It helped to ease my anxiety when I realised that I could not access the data plan I bought. Thank you, Ianne.
I had a call with the customer support with Ianne and I received great help. Thanks.
My problem was quickly solved by Ianne via WhatsApp.. it was a breeze!
I had issues with eSim install, contacted the team via WhatsApp and was up and running in 2 minutes, thanks for your help Theresa
I have connectivity issues in Batam. Ask for help and Theresa assist me in solving it. Her patience and prompt response reassured me that everything will be alright!
Theresa from Jetpac support, quickly sorted out my problem with an eSIM not working, with no fuss.
Pau was very efficient and fast in solving my problem with the purchase. And also kind!! Thanks to Jetpac team !!
Tenía millones de dudas respecto al tema de asignación de paquetes, me puse en contacto con ellos por correo electrónico y a los pocos minutos me contactó Ianne por whatsapp y me resolvió todas las dudas que tenía en cuestiones de pocos minutos, fué una persona atenta y rápida para responder y lo mejor es que pude mantener una conversación en Español . Gracias Ianne.
I have used Jetpac in the UK and Norway, what a seamless experience. I activated the eSIM in Australia and was immediately connected on arrival in the Uk and Norway. Their help line is also incredibly efficient. Highly recommended.
It will be my first time using an esim on my upcoming trip so I had quite a few questions. I generally hate chat services but these days it seems it's the only way to communicate with many businesses even some banks and utilities companies. What I really liked was that jetpac offer you the option to chat via WhatsApp which is a much more pleasant experience than normal chat services. Plus I have a record of the conversation if needed. But most importantly it is just much easier ( for me anyway, I'm old). I chatted with Ferlene and I rate the experience with her 5stars, I didn't wait long for each message to be answered and I got all the information I needed. Thanks Ferlene and jetpac, I'm definitely going to try your service on this upcoming trip.
I had a question about the eSIM activation and Nel was very helpful in answering it. Great customer service!
I had an issue with a duplicated purchase and Nel helped me out in seconds. Also very good eSIM service and very good troubleshooting.
So far using this application before our trip has been very helpful! The service agents are very knowledgeable and helpful including Nel! There are a couple others to thank at a later time 👌🏾
I had an issue with a Sim that had I activated in error before I went on holiday. Used the Jetpac Whatapp support feature and Theresa helped me and quickly identified my account, gave me clear instructions to disable the Sim and reset my allowance. I am very satisfied with the quality of support and outcome.
Had issues connecting our eSIM packs on arrival in Bali. Nel spent time on WhatsApp assisting us with her expertise. She was very knowledgeable and helpful and even resent eSIMs out to both of us to resolve the issue. Would highly recommend this company for great pricing and customer service. Thank you Nel 🙏
I was having issues reactivating an eSIM after a change of phones. Having tried all options possible I was still stuck and finally reached out to the JetPac Global Team via WhatsApp not expecting much by way of response efficiency. But boy was I wrong! Within minutes JV was able to identify and solve my problem! Best experience ever!
Great service! Amazing experience! Highly recommend!
Ianne was extremely helpful and dealt with my issue so quickly and with great efficiency. Awesome performance!
Based on analysis of 14 reviews rated 1-2 stars for Jetpac Travel eSIM
“Absoluut misleidend”
“Refused to refund for useless eSIM”
“QR code gets sent to your email and you’re told to scan that”
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Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
Jetpac Travel eSIM receives overwhelmingly positive feedback, with customers praising the exceptional service and the effectiveness of the eSIM technology. Many reviewers highlight the helpfulness and professionalism of the support team, noting quick resolutions to issues and friendly assistance, particularly when navigating technical challenges. Users appreciate the competitive pricing and the ease of purchasing eSIMs for international travel, often reporting smooth experiences in various countries. However, some customers express frustration over misleading pricing during the checkout process and occasional connectivity issues, particularly in specific locations. Despite these criticisms, the overall sentiment remains highly favorable, reflecting a strong reputation for customer service and product quality.
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