Jetpac Travel eSIM Reviews

Nel was very fast with the solution I needed.

Levi from the team had provided excellent guidance on the data plan that I purchased. I was not sure the plan was activated but Levi had help me to navigate the Apps to find the status of the plan. Thank you

Theresa was the best. Very good signal. Used it in Eurpone

I have been using JetPac eSIM for a couple of years, without any issues. I sometimes have overlapping packages (one is still active and had not expired, while another country pack is yet to be activated), which requires a bit of online support over WA, but this is only a question of a couple of minutes, through the airport wifi, to get it solved (Thank you for your assistance Theresa). I recommend JetPac, which never failed me for coverage and throughput.

Had a question on pack bundles that was answered by Nel within no time.

Made a wrong purchase. In 5 min, using whatsapp, Levi solve the problem. 5 stars!!!

I had a minor issue with my Smart Pass but Pau solved it very quickly. Well done Pau!

Their bot assistance was pretty standard for any complicated issue like mine, once I got onto speaking with Nel though, they were great and solved my problem instantly, thanks Nel.

I had some issues with my eSIM and am thankful that Nel helped me to resolve it in a timely manner. 100% for customer service. Thank you and this is the reason why I will always choose to use Jetpac.

He completely understood the problem and resolved it quickly

Great and cheap esim plans, but the cherry on top is the free included Smart Delay!

Have used Jetpac for most of my travels and it has always worked great! Installing the esim can be a bit tricky, but customer service on WhatsApp is very swift. Nel was friendly, quick and solved my problem in an instant!

Great experience working with the Jetpack support team. Nel was super helpful and was able to troubleshoot my issue and help me install my eSIM.

Nel helped me fix my esim, which didn’t work at first, but now it does 👍

Nel was very helpful in answering my questions about using their eSim in Europe

Great and prompt service by Pau to resolve my issue.

Had a prompt and helpful response to my query through an online chat with Theresa. All sorted, many thanks!

First an activation problem with second of 2 eSims. Perfect support over whatsapp with Agent, problem solved within 2 minutes with reprovision by him. Great service and no more headaches, thanks! Btw. First eSim installation easy as hell

Ianne was very helpful and very quickly managed to solve my problem

Ianne was of great help. Fast, friendly and effective. What a great service!! Will definitely recommend to my friends who travel overseas.