Ingrams Water & Air is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have had nothing but trouble with the Mr Cool mini split unit. Two compressors have gone out in 4 years. These are cov...Read more
I would leave no stars if possible..my mom's furnace went out..bad time of year...can't get a hold of no one...ordered f...Read more
You want me to be honest OK I bought a Mr cool 5 ton heatpump diy unit one year and 4 months later it stops running. So ...Read more
I called and talked to a live person right away, no long phone hold. My questions were answered and the parts I needed were ordered. They came within a week and were exactly what I needed.
Part ( Evaporate Coil) being available and deliver time was good timing. Thanks again
fast delivery.
Great product, staff is knowledgeable and very friendly, good all around good experience
I spoke with Kristopher about the Mr Cool AC/Heat Pump Package unit that I was interested in. He was very helpful. Got the information I needed and he took my order. The unit came in very promptly. Very happy with the service. Thanks Jim
So far so good, install complete. Just waiting for the hot weather to see the savings. Getting ready to blow more insulation into the attic. This will also help. Hoping for a 50% reduction in electric bill this summer. Will try and follow up in September.
Matt is always very nice to work with
I don’t like the slow response on warranty items. I send in all the troubleshooting info, trouble codes, etc. and which part I need replaced. It then goes through 3 or 4 people and each one ask the same questions over. It appears that information does not get passed from one to the other. One would think that once the information is on the ticket, the next person would read it. But evidently not, because I will get an email with the information on it and the next person is asking the same questions again. The time between each level/person seems to be excessive. It shouldn’t take 3-4 days to get a replacement part shipped, when all the information is given at the beginning.
Very pleased with my purchase of the 48K Mr. Cool DIY system. When deciding to purchase there was only one other review on the Ingrams website noting the need for additional connectors being needed to complete the installation. I contacted Ingrams customer service representative "Eric" who was well aware of the need for the additional connectors and was kind enough to include them with the shipment of unit. The unit and the accessories were well packaged and arrived without damage. I am currently in the process of installation and the "multitude" of manuals has made the process very easy to follow. Base on what I've experienced to date, I would recommend both the Mr. Cool DIY System and Ingrams as exceptional! My only regret would be delaying my purchase based on the system being truly a project for the DIY'er, which has been proved otherwise.
Customer support and ordering was easy, however the shipping and tracking process was not a good experience. The shipper TForce was not very accurate at predicting and notifying me of the arrival date. I feel customer support should explain the shipping process, most important, some one will call you, I had no idea. I saw the expected delivery (which was wrong) at TForce and stayed home waiting for delivery, not knowing someone would call. I called TForce HQ and they gave me a Case# 1376903 and the phone number where the unit was sitting in Portland ME. When I called warehouse they verified the unit was there but would not deliver it for the next two days because they had no trucks going to my area. I went to pick it up myself which was also not a good experience, the person I spoke with the day before said I could come anytime before 9am but when I got there the next day the dock supervisor told me to come back in TWO hours, what am I suppose do for two hours, not like I live across the street. I saw what was going on at the docks, that supervisor could have let me get the unit, he did not care at all about any customer care or service. I should have gone with Amazon, Sorry
Fast shipping and item matched exactly what description was. Couldn't find my item cheaper anywhere else on the internet!
John Howry was GREAT!
My experience was mixed. I placed an order online. I received a call and was told the IT system needed an update and my order was on hold. I received a call a few days later and was informed the price went up from approximately $160 to $260. The sales person, Kodie Travis, was very helpful. After a few phone conversations, Management finally agreed to honor the original price. I credit Kodie Travis with salvaging the relationship for Ingrams.
price and the seer ratting
Product was receive quickly and works great.
Easy to order, with fast shipping for freight. Product is well built and easy to install.
Sales person was very helpful via the chat feature. He helped me answer questions and walked me through the order process.
I put a lot of Mr. Cool products in and I have not had any trouble with any of them. They're very dependable.
I appreciate there willingness to help me fix my on going problem. Hopefully we have it figured out this time.
shipping was awesome and product did exactly what it said
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