Ingrams Water & Air
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Customer support and ordering was easy
Customer support and ordering was easy, however the shipping and tracking process was not a good experience. The shipper TForce was not very accurate at predicting and notifying me of the arrival date. I feel customer support should explain the shipping process, most important, some one will call you, I had no idea. I saw the expected delivery (which was wrong) at TForce and stayed home waiting for delivery, not knowing someone would call. I called TForce HQ and they gave me a Case# 1376903 and the phone number where the unit was sitting in Portland ME. When I called warehouse they verified the unit was there but would not deliver it for the next two days because they had no trucks going to my area. I went to pick it up myself which was also not a good experience, the person I spoke with the day before said I could come anytime before 9am but when I got there the next day the dock supervisor told me to come back in TWO hours, what am I suppose do for two hours, not like I live across the street. I saw what was going on at the docks, that supervisor could have let me get the unit, he did not care at all about any customer care or service. I should have gone with Amazon, Sorry