iD Mobile Reviews

ID mobile keep in touch but do not barrage you with constant social media updates and offers. No stupid price hikes or add-ons, probably one of the best contracts I’ve had. Maybe they look at each customer’s individual needs, who knows? But they’re good.

I have no issues with my signal and I have a great price plan. What is there not to like. 👍👍😊

What went wrong this time you ask? The fact you ask that question infers that I still have a problem with your service and I do. When I do need help I prefer to talk to a person. Yes I understand that will drive up cost but what really annoyed me was that my iPhone did not work for three days and I thought the iPhone or the settings were at fault until, on using my landline I mentioned the problem, and the person I spoke to said the same thing happened to her on the three network-the same network ID mobile use. The difference is she was told of the problem, I was not. I lost my service again but ID mobile didn’t notify me.

They're difficult to contact. Takes an eternity to get your refer a friend. If I had the time again I'd probably just stick with SMARTY

Very confusing Esim procedure which didn't work - QR code kept trying to add som to watch (i don't have a watch and was scanning it with my phone), and the instructions given for Samsung Galaxy didn't correspond with the actual menus. Now I have a physical sim and I can't register it as they want to send a text to the number which isn't activated! Very frustrating experience. If not sorted tomorrow I am cancelling and going with another network.

Tashreeq was such a great help. really kind, patient and took time to explain everything to me. We need more people like him in customer service !! This is why I’m with ID mobile. Service is great. Tysm once again

Seamless Service

Very good service no issues and straight forward customer service and support, very highly recommend.

Can’t get a signal a lot of times

Took out a monthly sim contact, sim never arrived, cancelled straight away. Have now received a bill, all be it 87p but it’s the principle. I spoke to an ID agent who informed me “regardless of it the phone was not used and the service, once the contact starts the account is active” Which means I have been charged for a sim I didn’t receive but to them that doesn’t matter because you are billed from the moment you sign up. I was just about to quote the Consumer Rights act 2015 when agent ended chat. It’s so difficult to engage with Id Without your Id Phone number which I didn’t have. Very disappointing

Been with them a while, poor service in a few areas but overall was OK however, I went to upgrade, clicked upgrade on the app and ended up with 2 contracts and not being able to swap my number over and cancel my first that was supposed to be an upgrade so now have to pay postage to send the phone back and they wanted me to go and do it again lol. Anyway moving on to EE now as my workplace has better signal on EE. Bye I.D

Consistently reliable service. Excellent all round provider. Thankyou

Terrible customer service. My contract is coming to an end and I just wanted to transfer to a SIm only contract. Easy you would think? Not with ID Mobile. I have spent over an hour and ten minutes talking to various "names" in their customer service and I have achieved absolutely nothing. They ask you a yes/no question which you answer straight away and then they disappear for ten minutes. So I am no further on in my endeavours. It is obvious that they only want to deal with customers who are prepared to spend a lot of money.

Good signal be able to call and speak to someone not e.mail

It does what it's supposed to do, no problems. It suits all my basic needs and more.

I got a number of emails offering upgrade deals, as my current iPhone is slowing up and the deal looked good I followed what I thought were the instructions to upgrade to and iPhone 16. I hadn't realised what I was actually doing was taking out a new contract and when I found out my number hadn't been transferred to my new phone I spent many hours dealing with chat bots and when I finally got a person I was made to feel it was all my fault and told I could either return the phone or keep the number they had given me as they do not transfer numbers internally. Clearly Idmobile/Currys didn't want to help and need to realise that older people arnt all tec savvy and sometimes need steering in the right direction.

Been with IDmobile for a couple of years now on a SIM-only deal after being with another provider for a decade or more. A friend persuaded me to jump ship to reduce my monthly costs and the value of the service I now receive has not degraded. Coverage in UK and Europe is good (travelled to Eire, France & Belgium) and not received any additional charges when roaming. Recently changed from physical SIM to eSIM and the process was so smooth. I then changed phones and getting the replacement eSIM on the new phone was so smooth again. Overall I can't fault the service for the price I pay (this hasn't been hiked). I've experienced any issues either. Once I changed to IDmobile I got my wife to change as well. Both of us have always got excellent coverage. I would recommend IDmobile to anyone looking to change.

I have used the phone when out and about and the voice reception is nice and clear and I don't need to use loud speaker as I had to before because it was muffled and quite. The data usage out and about brilliant it's fast and no connection problems ,I am more than happy.

No problem with the billing or app. Sometimes the signal is not great but I don’t think this is isolated to just ID network. Overall all happy, very good and great price

Lamiya was very professional and has sorted out the issue I was having. Would highly recommend. Only downside was that I was promised a call back at a certain time and never received this.