Huws Gray Reviews

From start to finish John the Showroom manager at HuwsGray Buildbase in Harlow couldn’t have been more helpful. I was trying to do a renovation project from overseas and after trying a few kitchen companies who were unhelpful and very ‘sales’ I emailed John and he helped me design a kitchen and 2 bathrooms. He was incredibly patient with our delayed start to the Reno and my indecision. We finally met as the project started and finalised everything in person, I trusted his advice to help me choose the many things I needed. HuysGray are very reasonable with the price and the quality is good. My place is looking great and any small issues that have come up with faulty components were dealt with quickly and with professionalism. I am very pleased I found my way to Harlow HuysGray.

Halesworth branch: Sean Moughtin and the boys in the yard couldn't have been more helpful over the past two years! An absolute gold standard of how a builders merchant should be run! Helpful and knowledgable this is my go-to place for everything I need. Feel sorry for the market competitors with this team on the helm!

I have had an account with Huws Gray for about10 years and spent quite lot of money on building materials with them in several locations. Huws Gray took over Ridgeons in the East of England in 2019 and made good job of taking on the customers. In 2022 Huws Gray took over Buildbase in Cowley Oxford. This has been successful and the store has been upgraded. Service and price is much better, however I sometimes feel like I'm being treated like 'Bob the Builder' rather than a serious long term customer.

Went to our local supplier for a drain cover as nowadays the idea is to shop local to keep businesses going. Not in the trade, the cover was priced at £66, got one from Amazon supplied by a builders merchant deleted to my house next day for £35. The price difference is shocking, very much felt being ripped off, wouldn’t go again.

I bought a bathroom from Huys Grey (Nuffield Rd Cambridge branch). The planning stage was easy and the guy really helpful. However, the bathroom itself was another story - arrived with bits missing or the wrong bits (for example the bath feet and the bath screen), took a lot of chasing to deliver the right parts and several phone calls to get the wrong parts collected. Took a lot longer for my fitters to fit anything because they couldn't do it in a logical fashion due to all the parts that were missing. They also reported to me that staff were really rude to them in the shop (in fact they reported it to the manager after one visit). The toilet then leaked due to a faulty part which the branch refused to give the plumber for free (costs around £1 and Plumb Centre which he often uses gave it to him for free) and were appparently quite rude. As a result of the faulty part, the panel behind the toilet had started to rot and had to be replaced - the fitters used another panel they had but I can tell it's a slightly different colour. The doors on the unit also don't fit very well. I did get good service from the other Cambridge branch where I bought the taps. However, I wrote to head office several months ago to complain and to ask for compensation as I had to pay for extra time for the fitters to return when the right parts were delivered + to fix the damage caused by the faulty part) but I didn't even get a reply so it seems the bad attitude comes from the top. I'm unlikely to use Huys Grey again.

Shaun and Gary were superb and helpful in taking the time and having the patience to deal with my brick building plans. Couldn’t rate them higher than 5 stars but they deserved more!

Chris, from March, was fantastic this morning. He really listened to my wants of where I needed it placed and adapted well. He was very friendly and efficient.

I regularly use the Hatton store as very local to me. Staff are very helpful but there website needs some attention as I usually check if something is in stock before going and it says there's so many in stock then you get there and even there own computer says item in stock but it cannot be found. This has happened several times plus overpriced. Stuff is usually a lot cheaper at B&Q, hence only 3 stars

Very good service from Chris the driver ,will use them again.

Ordered 2 packs of slabs and a ton of sand from the March store to be delivered. Very pleased with the price, I searched high and low but couldn't beat the quote from Huws Gray. The driver (Chris) arrived promptly and was fantastic throughout, very professional. Mine wasn't the easiest drop but Chris completed it without any issue. Great service from start to finish.

Would just like to say a “Massive THANKYOU” to all the amazing guys that work in Huws Gray, Ruthin. I’m a single woman who loves DIY and over the last few years Ive taken on many projects around my house and smallholding that I just wouldn’t have been able to manage without the support and advice from the lads. Every singe one of them, behind the shop counter, in the yard and delivery drivers are so helpful. This last weekend they even went above and beyond to help me when I ripped my shorts after getting them stuck in the pickup and needed a couple of safety pins to keep them held together! Prices are super competitive, always someone to talk to, plan and work out what is needed, deliveries fitted in when convenient. I honesty can’t recommend them more if I tried and it’s always my first port of call for anything that I need to complete jobs in and around the house. We are so lucky to have some amazing shops in Ruthin with such helpful friendly staff!

Complaint is about the Farnham Branch, its is absolutely out rages that your team has sacks of gravel stored outside the entrance to the shop, this is surely a health and safety hazard this is not a private road so you should not be storing your goods outside the entrance. Along with 2 muppet of staff that are being very unprofessional to people parking on the road swearing at us what sort of company is this, bear in mind there is a school next door especially with the lorries you get turning into that road do you think it is appropriate for you to block this off, and with 2 schools near there this is a danger zone for kids... This has been reported to your director along with the health and safety standards move your goods inside your facility or carpark not on the main road! I would of posted pics but it does not give me the option to but that's fine they have already been sent to your MD.

Halesworth Store ============== I (and others) normally avoid this store due to its poor customer service but had to use it this afternoon. Had a shameful experience. One male employee swore repeatedly using the F*** word in front of customers and staff and made derogatory comments to a female colleague. This employee was at the counter. When he saw me he walked off saying he would be with me in a minute. I waited whilst he crossed the office to flick a rubber band at a colleague. Clearly customers are less important than a rubber-band. A fellow colleague (excellent Robert Read) then served me. Please please please up your game. There is no excuse for this dreadful behaviour.

I had a delivery today by Chris from Huws & Gray. A very pleasant cheery chap, wearing his hard hat. He took great care using his machinery to deliver my 5 bags of topsoil. Nice bloke

Well what can I say went into your Telford branch to buy a bag of cement was surprised to be charged £9.25 I then went back to my job and spoke to local builders who said he onlpays £6.75 when he goes in seem to me you make up price as you go along we are about to start a refurbishment of a property around the corner and done think I will be using you for my materials

Delivery driver, Chris from March, Cambridgeshire, has just delivered a tonne of sand to my address. He was very friendly, knowledgeable, helpful and professional. A star employee I'd say. Well done Chris.

Ruthin branch - Absolutely shocking. I requested 1 tub of K rend paint be ordered in April 23. I was advised the lead time was between 10-14 days. Agreed to this and was told they would get a price. After 9 phone calls to chase and only one returned call the product had still not arrived. I then went into the shop hoping to get the matter sorted. I asked if they had a price which they did, I paid. Today I made my 3rd visit to the shop after another failure to return my call made this morning. I was told they had ‘had no joy’ trying to identify when the order was expected. After pushing for more information I am told that ‘K rend don’t have my order’. Guess what, not Huw Grays fault, blamed on 3rd party!! So after 3 months or persistent chasing Ruthin Huw’s Grays have not even placed the order. Avoid at all costs.

A great company. I ordered a bulk bag of stones from the Gateshead branch and I'm over the moon with them. Not only that, I'd like to mention the two gentlemen that dealt with us were so friendly and helpful. The one actually in the store who took our order was really helpful. On our receipt the name is Stephen Peacock. So thank you to him. Then the guy who delivered them was also really lovely. The name on the paperwork from that was Eddie Calder. Also, huge thank you to him. I'd just like to add how amazing the price was which we paid for this. Compared to other large named stores I was so shocked at the price. Great value for money and great service to go with it. Would highly recommend to everyone.

I have had 2 visits from Huws Gray - Ridgeons of March, Cambs with both delivery drivers Chris on the second occasion to whom I found very professional and helpful in his work and wish to say a big thank you to the team for the prompt delivery of sand and cement with both deliveries. Ian Swales

Shame I cannot leave zero stars. Avoid at all costs. I’ve had an account with buildbase for many many years going back to 2011 but since they changed to Huws Gray things have really gone downhill very quickly. Colin was ok but their new Manager is shocking and very rude and hung up on me when I was trying to order materials - as a customer with an account I have NEVER been treated so badly. Go to Lords or any other local building merchant - this new Huws Gray Manager does not deserve any business from local Builders - despicable service..