Huws Gray
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Ruthin branch. Appalling service
Ruthin branch - Absolutely shocking. I requested 1 tub of K rend paint be ordered in April 23. I was advised the lead time was between 10-14 days. Agreed to this and was told they would get a price. After 9 phone calls to chase and only one returned call the product had still not arrived. I then went into the shop hoping to get the matter sorted. I asked if they had a price which they did, I paid. Today I made my 3rd visit to the shop after another failure to return my call made this morning. I was told they had ‘had no joy’ trying to identify when the order was expected. After pushing for more information I am told that ‘K rend don’t have my order’. Guess what, not Huw Grays fault, blamed on 3rd party!! So after 3 months or persistent chasing Ruthin Huw’s Grays have not even placed the order. Avoid at all costs.