Huws Gray Reviews

In my entire time of working in the developments of houses , bathrooms and kitchens I have never met a more unprofessional firm than Huwes Gray! They were negligent , uncaring (under the guise of being knowledgeable) and totally disingenuous. The quality of their products is appalling, shoddy and inferior ,I will never use them again. I am now closing My account and will be writing to the EDP 24 to highlight and Alert People in Norfolk to the Dangers of using this Company. They are not fit to be in business and Trading Standards have been Notified.

Dyffryn ardudwy. Diabolical.

Tell your drivers not to park on a busy A road during rush hour.. BT65 TVW

Blue circle cement 25kg at huws and grays £11.99 B&Q £6.99 NO JUSTIFICATION VERY PRICEY am glad internet does us justice

Ridiculously good service. Was chasing a patio flag set plus extras, contacted Horbury Bridge branch. Really nice, helpful guy on phones, managed to get it at a significantly lower price than expected, then managed to also sort free delivery. Cannot fault them at all.

Ordered soil for delivery at 4pm on monday. Received an email on Tuesday to say they had just received the order and it wld be dlivred on wednesday. At 11.14 I called the branch and was advised that it will be delivered today, however they cant give a time slot. I sent an email to the assistant branch manager who in response called me. He was very abrupt and rude, and persisted to talk over me. Some training required regarding customer service.

Huws Gray - Sandy - Quite honestly the service I received from this branch was brilliant. Id fallen victim to a rogue cowboy and they helped me through trying to resolve matters. I spoke with Jacqui, who was friendly, empathetic and Professional. They made a difficult situation much more manageable and I am grateful and would use them at the next opportunity.

Payed for a product on click and collect they could not find my order but said they would ring me back , they never did. I rang several times the next day, no answer, had to get it somewhere else £88. down the drain, absolute rubbish.

Huws gray Hugglescote branch, Are very polite and helpful. Great prices! Fast prompt delivery service,from a polite very helpful driver! Yead staff very polite and friendly couldn't do enough to help! The office staff I spoke to about my delivery was also very helpful and polite. 5 STARS ALL THE WAY!!!!!!!! Great service will definitely be using them again.

10 days after my rental agreement with hirebase ended they still have my deposit. No communication from the company, can’t get through to the branch on telephone and they do not respond to emails. UPDATE: Area manager contacted to apologise for the lack of communication and provide a refund for the deposit.

Huws Grey Buildbase Glos. Great service all round and exceptional delivery driver- very helpful and skilled.

I ordered a garden gate (featheredge, treated) for £176 incl delivery. I guess I should've priced checked before I placed the order but I was horrified to find the exact same gate on amazon for £89.99 incl delivery. Having spoken to Huw Gray customer service they said the price was correct and to return the gate would cost £76.32. On Amazon I could of course return the item for free. So having paid nearly 2x the price I now effectively can't return it. I will avoid Huw gray from now on.

Your prices are ridiculous. Only builders merchant local to me. I won't be using them again. £9.92 for a paper bag of cement is just robbery. Not surprising it was quiet at 8.15 on a Monday morning. Sooner it closes the better. Thieves.

Just wanted to let you know you have Amazing staff in the Huws Gray in Heswall on the Wirral Branch. Sooooooo VERY helpful,full of information on products + sooooo very nice too. Especially Emily Reed + Helen Rourke. Would highly recommend customers going here. It was a delightful experience. 5 ⭐⭐⭐⭐⭐ from me. Dot.

I’ve used Huws and Gray, Basildon for a few years now, having started with them when they were just Buildbase. Over recent years I’ve had to undertake DIY jobs around the home and garden and have started with zero knowledge. Without exception every member of staff I’ve come across at the Basildon branch has been helpful, friendly and full of good advice. Their prices are reasonable, though not always the cheapest, but despite this I wouldn’t go anywhere else as I feel safe knowing they will give me good advice and be as helpful as they can be. A pleasure to shop there.

Seacombe branch review. Went in this Saturday morning to buy pavings, Michael who served us couldn't have been more helpful or friendly, his customer care, advice and friendliness was outstanding. Our pavings were delivered by Glen today, who has delivered many things for us over the years, and is always so friendly, a skillful driver, and ALWAYS tries to deliver the load just were we need it, he is an absolute credit to your company. Thank you to both Glen and Michael who sorted out our order on Saturday, Roz and Phil

Hews Gray, the prices on your website are absolutely shocking. I'm shocked. I will not be going into your store.

Shambolic!!! Had an account with Buildbase for years, since the change over to huts grey its been nothing but hassle. Even head office cant be bothered sorting any account issues, unprofessional and put the phone down on you. Shall be shutting my account soon. Really wouldn't recommend anyone opening an account with hues grey. Local lads in my local branch are all good but the company itself is an utter sh** show!!

I ordered 1 tonne of soil and the price they charged was more than the website. soil was full of stones and twigs. Much cheaper options out there. Delivery was fine.

Super service from Selsey branch. Helpful, site check central Chi due to tight bend on lane and delivery exactly as planned. Very happy and highly recommend. Thanks so much.