Huws Gray Reviews

My experience at Huws Gray today started when after waiting at the trade counter to be served, I asked the guy at the counter, next to the computer if I could place an order for delivery. He handed me a piece of paper to fill in as a "chitty" to hand to someone in the warehouse" LOL If you want to waste your time and money try buying something from Huws Grey and watch them p*ss you around with their bureaucratic nonesense. I must have spent about £100k with them over the past couple of years and wondered why it took our workmen so long to return with materials. Now I've experienced the shambles for myself It's plain to see how much time and money I've wasted by paying hourly rates to workmen who have to stand around and get moved from department to department at Huws Grey just to get what they need for the day. I came away empty handed, walking out the door with someone following behind trying to explain I needed to go back into the building and speak to someone on the trade counter. Buy on line from somewhere else if you can and plan ahead.

We had previously bought a large amount of bathroom fittings for our house refurbishment from the Cowley branch, Oxfordshire. At the time the customer service / equipment bought were really good and competitively priced (bath, several showers, several toilets/basins and fittings). A couple of the items subsequently developed some minor issues which some people may have ignored, however we referred it to the branch. The Manager Matt Claridge was absolutely brilliant and kept us informed throughout the process and very effectively dealt with the issues in a very professional and with a high level of customer service. We cannot thank him enough and highly recommend both him and the store.

Needed 6 bricks to fill a vent hole in a wall. Went to our local H+G in Towcester, showed them the pattern of brick required, not in stock, they checked their system, said H+G in Milton Kyenes had stock. So , off I went to MK, into H+G. What an enjoyable experience, first contact was with Charlotte and Kev, explained and showed what I required, told to see Brian in the yard , some yard, thought I should have brought my bike, its not small. Saw Brian in the far corner of the yard where the bricks are. Showed Brian a brick with the pattern that I needed, off he went , I followed , to a stack of bricks, with the pattern and colour which just about matched mine, Brian then went off to check another stack , me following , just to make sure we had got the closest match. He ( Brian ) , then spent some tine, sorting through the brciks , to find 12 off , with the same shade. Bottom line, came away with 12 bricks, feeling good,having experienced some good old fashioned customer service ,( Brian knows his bricks ). So thank you to Charlotte , Brian and Kev. Jim.Fischer.

Ordered pea gravel at £40 tonne, 48 hours later the price increases. I get prices increase but not in 24 hours. Manager hung up phone on me. Cleveleys

We recently got our kitchen from Huws Gray thanks to the fabulous help from John at the Harlow Showroom. His support and experience from design all the way through to delivery was second to none. The quality of our kitchen is fantastic and has been complimented by friends and family. It has created a real feel of luxury in our recently renovated house. Cannot recommend Huws Gray (and John in particular) enough! Thank you

Royston Branch are excellent I am constructing a new block paving driveway and Huws Gray Royston were excellent, I can't fault them. They delivered everything on time and when we needed more, they delivered it very quickly. The staff at the branch were all very professional, friendly and helpful We are coming to the end of the project and I can't thank the branch staff and delivery driver enough.

Fantastic service and communication every time we order from Scunthorpe.

I had a customer working in the Sherborne area who needed a Micro Excavator, so I contacted Huws & Gray in Yeovil. As Luke the tool hire guy was not in I spoke initially to Dave who was totally professional and very assured, even though my questions where not relevant to his department. I felt he listened and I believed he would pass my details across which he did as Luke contacted me not long after. The delivery was made exactly when I requested it even though I gave them very short notice. Equally the collection from site was done quickly again with very short notice. The whole experience was one of first class service and I feel more than happy to recommend the team at the Yeovil branch, including Ben the manager who again listened with interest when I called to compliment the guys. Top job!!! If I need to use anyone in the Yeovil area again my first call will be to the team at Huws & Gray. Thank you Andy Hutchins - West Country Tool Hire Ltd

Building a shed from scratch for the first time. Huws Gray were incredibly helpful and I got a very good price and everything I needed. The staff at the Norwich branch were more than happy to discuss my needs. There was no issues returning items that weren't required. The biggest shout goes to the delivery guy! I wasn't home so my other half had to sort it out. She was so impressed with the delivery guy for helping her out and in her words he was just a lovely bloke, chatty and helpful. Obviously I was concerned about her having to manage a large delivery but I needn't have worried. I will definitely recommend and use again.

Great customer service at Monkmoor, Shrewsbury from plumbing centre. Thank you!

my order fall off the crane whilst unloading and damaged my car. Huws Gray have never even had the manners to ring me to discuss repairing the damage. Been 3 times to the local branch in Bolton who always promise to chase the matter and ring me back but again never do. This bad mannered culture must come from the top. AVOID DEALING WITH THIS COMPANY

I went to the Mexborough store today as you advertise ‘Brick-matching service from Huws Gray’ however, I was told no you don’t. Found the staff member really unhelpful and dismissive when asking for help. I left and got the bricks from B&Q who were more helpful. Won’t be using your store again!

I purchased £500 worth of premium artificial grass, upon the point of sale I said I would phone the store to confirm a delivery time for the following day after being reassured it would be delivered in the morning. I phoned the store back to confirm I had moved working commitments around and could then recieve the order in the morning to which they agreed and confirmed plus promised it'd be there in the morning. Come the day of delivery there is still no sign of my order despite phoning the store to confirm and only to be told it'll be there before 12. Overall experience from the wrexham store is as following: significantly unprofessional, poor passage of communication internally. How is this business even operating on the principle factor they cannot even stick to their word of doing what a business is required to do - deliver the goods to the customer. It is really that simple.

Brick matching service was 1st class. Staff member on site was very helpful and knowledgeable. I would definitely recommend this company.

Very helpful staff who know what they are talking about. Made the whole process from start to finish so easy and I will recommend.

Good stocks, cheap prices but takes ages to get a van loadad

Kitchens from Huws Gray Harlow brilliant! John from Huws Gray Harlow helped us with our dream kitchen. Top design from him, overcoming difficult features. Kitchen units arrived pre built mostly which helped with speed of fitting and the quality of the units 5 🌟 rating

Huws Gray Norwich!! Wow, from the moment I walked in nothing was too much trouble. They talked me through my project, offered advice and helped me choose what I needed. Jon (manager I think) and Paul were fantastic. Definitely coming back again.

Huws Gray Norwich Great service ..very polite and knowledgeable top quality products,cannot praise the Norwich branch enough 10 out of 10 And some extra 🌟 🌟 🌟

Huws Gray, Preston. Came here 08/07, wanting to enquire about stones for my garden. Didn't catch name of 1st guy but he had funky hair and glasses, sorry😅 He helped me with my purchase and we then got speaking about my other plans for my garden - I told him that I had been quoted £100 from another place for 13 wooden pallets. He said 'speak to Lee outside and let me know what you decide'.... I went outside and spoke to Lee - the 2nd guy to help me today... I explained my issue and he said 'follow me' and took me to a huge pile of wooden pallets. He pulled out a few and asked what I thought, I said they were perfect. He then said 'right okay, today I'll make it my job to find you 13 wooden pallets' he also explained what to do in order to secure the pallets together etc - he then came to reception with me and told this to the guy and then finished off by saying that he wasn't going to charge me! Ohhhhh🙏🏼 Absolute lifesavers, saved me £100 for the exact same product - so so happy!