Huws Gray Reviews

Very poor customer service from the Halesworth branch. Had a consultation to look at buying a new kitchen. The salesman was obviously disinterested to the extent some 2 weeks later we still have not had the plan or any contact from him. He needn’t bother now

My experience with huws & grey, Farnham. Where do I start. * Delivered broken soakaway creates. * They are difficult to speak to due to a lack of professionalism and do not understand genral buildikg terms. * customer service are extremely rude & under educated in there field of work. I do not recomend this "builder's merchant" stay far away.

We have just been to our local Huws Gray branch in Woodford. We were very impressed by the excellent customer service; staff were very friendly and helpful. They even rang other brick suppliers as they didn’t have what we were looking for.

Went to my local Huws Gray branch in Buckingham to see if they could offer a narrow door for a shed. Sophie was very helpful and took details. Later she came back with a fair proposal, but about double the price at a large retailer. Sophie has tried to improve on the offer but the gap is too large. Very much appreciate Sophie’s efforts on my behalf even though it didn’t work out this time. Will be back at Huws Gray next time I need some building materials. Robert M

Wonderful to deal with. Couldn’t be more helpful & sorted out my order the same day. The staff in Carluke branch go above & beyond! Thank you so very very much.

Terrible company with shocking staff !!!!

Great service at counter and in yard , always someone there to help

From beginning to end great service from all the staff. Went to Hayes branch to order 30 paving tiles (a very small order), as me and my wife were looking at the display outside we were approached by the manager who was very helpful and offered us great advice. Took the time to hear us out, show us round and helped us choose our very modest order. Also, when was the last time you could have chat a joke with staff? Very happy to give them my business. Even the guy who delivered was nice. By the way, great products at great prices! Mr & Mrs Jameer

Staff at Llangefni store were fab. Sorted me out with the right wood for my floor boards, cut to the length I wanted and a great price. Can’t fault them atall.

I popped into the Aberdeen branch and the staff were amazing. I spoke with Raymond and his team and they really helped me out. I would definitely go back and highly recommend the wood cutting service. Very clean and tidy shop and warehouse and easy to park.

First time doing a plaster project and popped in for advice with dimentions. Great, very helpful, told me what I would need so fine, bought it. Items got delivered. 2 huge bags of plaster came with it which I hadn't wanted and I told the kid who dropped them off I didn't, who told me to return them to store. Having done this within the 30 days of purchasing I get made out to be a liar and told that they won't refund me because they are perishable goods, even though it was a case of not wanting them and telling them immediately. Service was great when it came to taking money but as for customer service afterwards AVOID LIKE COVID! Completely breaching consumer rights act and took advantage of someone who was inexperienced. Disgraceful company, never ever ever will I recommend or ever go to again!

prices are ridicules .... at diss paid twice the going rate for some round posts nearly told them to unload them . will not use them again at those prices

For convenience, I called by their Carlisle branch for loft insulation. Prices are getting steep these days. So a few days later I checked with my main supplier and even B&Q, Huws Gray were nearly double the price. I never use TP's because they're top price, but Huw Gray's is giving TP's a run for their money. Sadly guys, you're never on my shopping list again.

Huws gray Sudbury in suffolk Manager didn’t like me getting prices elsewhere and being beaten on prices by jewsons and Travis Perkins,so the manager at sudbury huws gray decided to say he does not wish to deal with me anymore or give me anymore prices,however as they still sent me emails asking is there anything we can do for you,I decided to try them once more for a quote,and my last email was for a price on £4000 worth of cavity lintels and £15,000 worth of roof trusses,they told me they do not sell lintels,when I queried it and asked again,he’s full email reply was (NO).I asked at that point about being very blunt and if he had a problem,but with no reply whatsoever,however BRAINTREE Travis Perkins took my orders and I have spent over £20,000 with them in the last two weeks,and the same going forward,just thought customers should know and the directors of huws gray,Because to be honest over 30 years in the building trade I’ve never had a merchants respond and act in this way,such a shame this guy has took it so personal to respond in the way he did,as im spending over £2 million on 3 local projects very local to them in Sudbury i just thought I should share my experience,think the manager and staff at sudbury need to learn some manners and how to treat people/customers instead of getting upset when other merchants like Travis Perkins beat there quotes,Generally I do not leave reviews but in these circumstances thought I needed to do so,I’m sorry that I’ve had to write this review and wish huws gray builders merchant all the best in the future.

I complained back in September 2023 about huws gray damaging my driveway with their delivery truck and got this response: Reply from Huws Gray 11 Sep 2023 Hi, We apologise for the experience you have received. Please could you provide further details of the order number and who you have contacted in the Head Office to sathomas(his email) so I can look into this further for you. Many thanks Steven Thomas It has now been over 5 weeks and I have not had a reply to my email they just ignore the customers they do not care about you I recommend people do not do business ask yourself what happens if they damage your driveway? You will be ignored they have your money and don’t care about aftersales care.

In reply to Steven Thomas. I visited the Halesworth branch this afternoon for some Plasson pipe fittings, a tap and a ‘Copper Adaptor’ 20mm blue water pipe to 15mm copper so I could fit an outside stand-pipe for a client. NO 15mm COPPER ADAPTOR in stock! Meh☹️ This is a common part, not unusual. They come in a BIG box. So when the computer shows you are down to ten please, please order some more. I just gave up and went to Travis Perkins in Beccles. Last week was a failure, this week was a failure. Back to you Huws Gray.

Lazy, unhelpful and I won't be hurrying back. I ordered 20 (20-25Kg ish each) bags of various sand and aggregate to be delivered. Admittedly my street is a bit of a pain to deliver to in a lorry but it is achievable. They firstly tried delivering on the wrong day which led on to a discussion with the transport manager. I placed and paid for my order the local depot 2 days in advance stipulating the day I would be there and this was was noted but having visited on the wrong day they then refused to deliver at all, citing it would exceed 15 minutes to lift the pallet of the truck by crane and would cause a problem to traffic. (Personally I think any decent driver could unload a single pallet in minutes) When I said about putting it in their transit they replied it required too much effort. Clearly they couldn't be bothered having screwed up with the date.

Really nice to be able to specify a specific day for delivery. Chris the transporter for the March area was friendly and made it very quick and easy to get the skirting into our garage. He called 15 minutes before to give me time to be outside and point him to the right house. Always better when you can have a chat and receive good customer service at the same time.

I bought a Makita saw which, when taken out of the box, should have been new. this did not happen. he was old and probably used for at least 2 years. when I asked them to exchange it for me, they denied that it was their saw and accused me of lying. Careful! unpack the purchased products before leaving the store. surely there is a bad person behind the desk

Huws gray mochdre n wales Went in staff are very rude and unhelpful They don’t know there own products specs I spend a lot of time and money in builders merchants I have bought quite a few times in the past from mochdre and found the staff think they are to important for the lads who rely on materials for our job I am Welsh threw and threw I have found another supplier locally who use competitive pricing and are friendly and care