Huws Gray Reviews

April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs. Although I paid for the items with my own card, the purchase was made under my builder’s account. When I requested the invoice needed to process a return, they refused to provide it for over two weeks saying GDPR — simply because the builder’s account was used, despite me being the one who paid. After finally stating my intention to return the slabs, I was then informed that the 28-day return window had expired — a delay entirely caused by their own inaction. It feels like a deliberate attempt to block the return and keep the money as they surely paid commission to the builder who has not completed the job too. This is not just poor service — it borders on extortion. I expected a reputable company to act with more transparency and fairness. I will not be purchasing from Huws Gray again and would caution others to be very careful if dealing with them.

HUWS GRAY MARCH! AVOID AVOID AVOID. Yard lads were spot on I was impressed until I got into the shop. EXTREMLY SLOW SERVICE! When I finally got served. The young lad on the front hadn't got a clue what he was doing. No idea where anything was or what it was. When the scottish woman decided to help she was very rude. I got 5 plots to build and wanted to give these guys a go as new to the area and had tried travis in Chatteris had had a great experience. BIG MISTAKE that was. I won't be returning. WORST MERCHANTS EVER! Been in the trade for 20 odd years down south and expanding up here. DONT WASTE YOUR TIME GOING THERE. Should be called RIP OFF GREYS.

Huws Gray in Alford, Lincs. Always helpful to an enthusiastic amateur even when I am buying small amounts of material. I have had stuff delivered before and it is done promptly and at a very reasonable price. They carry a great range of stock n a large yard. To all the staff - Thank you!

Outstanding service from start to finish! I placed my order with Robbie, confirmed details with Katie, and followed up the next day to clarify delivery time—Andy was incredibly helpful. On delivery day, Alex brought the floorboards right into my home with care and professionalism. Every single team member I interacted with was helpful, friendly, professional, and efficient. It's such a pleasure to have a company of this caliber in my local town. Highly recommended!

Customer service leaves much to be desired.

Worst supplier I have ever dealt with and never again

Excellent help, advice and service from Brian at Snettisham. I needed help with a tricky shower valve repair, and during one day, I visited Snettisham twice, for plumbing components to resolve my issue. Brian went above and beyond, to work out how I could install compatible plumbing fittings, and complete my task. Could not have done it without Brian’s guidance. I hope that he is rewarded for his excellent service

Wanted small bags of gravel.. Loads listed but only 2 in stock and over a pound a bag more than other merchants... Very disappointing

Excellent service last week as per usual from your member of staff Karin ludlam, in the march branch. Took time to print me off various quotes and provide me with accurate information on the materials. As a result I made quite a few purchases. She is always friendly and knowledgeable and an asset to that branch

I CONTACTED JOHN MILBANK AT HUWS GRAY BARKER STREET NORWICH TO PURCHASE 2 TYPES OF MARSHALLS PAVING SLABS AND SHARP SAND 25KG BAGS HE WAS EXTREMLLY HELPFUL IN ORGANISING MY ORDER AND DELIVERY DETAILS AS I HAD TO HAVE 3 DELIVERYS IN ALLON SEPERATE DAYS AS I DID NOT HAVE ENOUGH ROOM FOR EVERYTHING IN ONE DELIVERY ON THE DAYS I RECEIVED PHONE CALLS 30 MINUTES BEFORE DELIVERY AND THE DELIVERY DRIVERS IAN AND ANTHONY WERE REALLY HELPFUL AT THE KERBSIDEAND ALSO HELPED CARRY ROUND TO THE REAR OF MY PROPERTY THIS WAS EXTRA HELPFUL AS I AM NEARLY 70 YEARS OLD THEY WERE ALL SUPER HELPFUL AND REALLY FRIENDLY I CANNOT RECOMMEND THEM ENOUGH I WILL USE THEM AGAIN IN THE FUTURE AND RECOMMENDED THEM TO EVERYBODY I KNOW JUST HOW HELPFUL THE WHOLE TEAM ARE IN THE DEPOT AND DELIVERY DRIVERS .THE SPEED OF DELIVERY AND THE QUAILITY OF THE PRODUCTS AND PRICES ARE EXCELLENT I HAVE NO PROBLEM GIVING A 5 STAR RATING +++++ ON PRODUCTS PRICES AND SERVICE THANK YOU

Absolute rude women jumping to conclusions over her making assumptions during a phone call - MARKET HARBOROUGH. I expect better, Getting back chat and assuming the wrong idea and being belligerent, cutting me off and threatening to end the call before I get only the first part of the order explained is NOT acceptable. You misinterpreted what was said, but the damage had been done. My advice is to LISTEN and PAY ATTENTION. I had to ring back later and make a complaint to the manager. To whom I explained in further detail the entire situation and what I originally intended to purchase, so now, you have just lost a 5 grand order. I will not use your store ever again, and just to boot - a friend business associates of mine will also not use you because of this. EDIT: So, They have been wanting me to contact them to give details on my experience which I've all ready posted here in this review. AND ! they also requested the following - 1) "You’ve written a review for Huws Gray, and they’ve asked for more details to better understand your experience. (A) They asked for my name and contact number. How does that better understand my experience ? 2) If you provide some extra information within 3 days, it’ll help them recognize your experience and respond. (A) See above 1) If we don’t hear from you, the company may not be able to recognize your review as genuine." (A) Throwing their toys out of the pram response ! @ Huws Gray - Yeah right, you've just proven what a joke you are ! So speaking to the manager at the local store to me has not been passed on to you then ? EDIT EDIT: Recieved another email informing me I have 2 days left to forward my name and phone number or my review will be considered NOT genuine and will be removed. sheesh what's wrong with these people. Also I'm going to leave a Google review instead as that will NOT get removed !

Customer service under bottom and seaweed, no communication, nothing was as we agreed, they said 10 days of waiting, but took over the month, delivery booked by the store, but didn't arrive, finally, I collected my stuff, I don't recommend

Incredibly skilled and helpful driver for my delivery (Austin?). A credit to the firm. Market Rasen branch.

Placed an order which was delivered today. The quality of the products were great but the delivery driver Jason was amazing. He called and text 30 mins before he was due to arrive. When he did arrive, he was friendly and went above and beyond to place the order in our side garden saving me a day’s work having to move it manually. It’s my first time using Huws Gray and I will definitely be using them going forward.

We have just been into your Skegness branch and we was just so impressed by sharee and the other staff,they was just so helpful, very professional,knew what we was talking about ,very competitive quotes,they are a credit to your company,we will be returning now to get our bits from you in the future,we have never been somewhere, where they was so helpful.

A delivery is a delivery! however when the driver is: professional, polite and friendly it makes such a difference. Well done Jason from Milton Keynes branch, in the words of my wife "he's a keeper".

Spoke to David @ Huws Gray Aylesford at 4pm and he's organised the delivery for the next day Superb service Thanks David

Always very helpful in all there stores. Always willing to help. But mostly the main Llangefni yard. Never too much trouble ordering with them. I ask and they get it done straight away. Danny in the office is the man to go to

If there was an abilist company this is it. Blocked my disabled wife car in complained eventually got the bags of rubble removed next day same thing happened. Don't use these cowboys

Customer service is appalling been trying to deal with a problem since October no one ever calls you back. They've lost the forms will not be using this company.