HSS ProService
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Terrible comms; no idea what's going on
Ordered 16.06.25 for 1 day expecting collection 17.06.25. No comms to confirm when you are expected to be in to receive/give back the item hired. Waited 1h to speak to customer service re delivery who said unlikely the ladder would turn up same day - but then it did. Raised red flag for what to expect for collection - was told it would be collected next day. Can't stay in the house waiting for delivery/collection indefinitely not knowing if it'll happen. Could accept this for full day on designated dates (having to stay in all day on collection + delivery dates submitted) - but I've now also spent all day waiting for a collection that has not happened. Didn't have another hour to wait to speak to customer service today; from tomorrow PM nobody can be in for collection. CC'd all related emails I could find (who to email re this not clear) - no response as yet. Dire.