HSS ProService Reviews

great experience, easy to use website and clear comms about drop off and collection.

Hired a portable air conditioning unit for a 100 year old man; the unit was delivered without the 2M hose to extract out the window, telephoned the driver 4 x times, tried to tell me it wasn't needed, when in fact it was. Have spoken to HSS 4 times without success to collect the unit and issue a full refund. a complete disaster from start to finish. Wouldn't recommend to others

The process of hiring the product online was simple, the delivery was very good, however the item only lasted about an hour before it went faulty. I spoke to customer service on Saturday who said they were unable to help at the time and to call back Monday, which I did and they resolved the issue.

Failed delivery. The hire was sourced to another company, who failed to deliver the access equipment. When asked why, they said it was a "failed delivery" due to no one being at the property. However, the address has a staffed trade counter as well as a workshop.

Great worktop at a very reasonable price & free delivery. Delivered quickly & the driver even text before he came. Would use this company again, 5 *

excelent service, kept me informed of delivery and collection times. Great little digger did everything I required

On time as promissed by a very affable driver

Good service, good hire of equipment which made job easier on a very hot day. Delivery/Collection very good. Quick re payment of Deposit. Would highly recommend.

great service....ordered portaloos for next day delivery!

Great price, I did not get a firm delivery date, the first I knew was a phone call from the driver saying he was outside. I ordered two worktops, the house was empty and he was by himself. Had I known when he was going I could of arranged for someone to meet him and give him a hand.

Shocking experience with multiple deliveries. Delivering items I didn't order... Someone else's items. Not delivering items I had ordered even after contacting them via email to complain. I gave them 1 last chance recently by ordering some items including 2 drill bits... What a surprise "out of stock".. after waiting 2 months for the original order of 1 drill bit I gave up and cancelled the order. Absolute shower of a business. You have been warned.

Highly recommended

Ordered payed and delivered no hassle great to deal with will use again

Offered to deliver early but didn't advice low fuel, after collection sent email asking for a further £39 no reason. when spend 2 hours on chat found out it was because i sent it back with no fuel. 1 fuel would be less than £15 for me. 2 why should i fill. I sent back in the same condition i got it

There was prompt delivery of the rake and the ear defenders that were purchased from the HSS ProService website, delivered by DHL. There was an email the day before delivery was made -it had been stated that an update would be sent when the items were 'out for delivery'. This update never arrived but it was alright since the items were already expected.

DISGRACEFUL SERVICE!!!!!! Hired a top of the range Air Conditioner, all bells and whistles to be delivered today as we run Locksmith Training courses and needed it asap, paid online. Was delivered this morning, left outside as i wasn't here but that's fine, when i got to work they delivered something that Jesus may have used back in the day, old, battered and looked nothing like what i ordered. Called the local depot (Mitcham) and was told they have no idea why the wrong one was delivered but there was nothing they could do and i had to ring customer service. Had to call 3 times as i just couldn't get through, eventually someone answered and said they couldn't deal with it so would get a manager to call me back. When he eventually called i was told sorry the one you ordered was out of stock so we delivered that one! WHAT?!?!?!?! so i pay for a top of the range unit and you send the lowest quality one that you have without advising me first or offering me a refund? It's like me buying a top of the range Rolls Royce and them delivering me a Vauxhall Astra and saying sorry mate.. Rolls was out of stock but thanks for the money! Absolute Thieves, avoid like the plague! It's now 12pm and i've spoken to Mohammed, Adam, Karen and Omar, Omar has now said he has miraculously found the actual one that i ordered and will get it delivered to me today but i have to RE-ORDER, he sends me a form to reorder with an invoice stating 0.00 balance, he's with me on the phone and it just won't go through, as it's 0.00 balance it doesn't even ask for card details but STILL payment is declined, no one has got a clue what they're doing! Please train people correctly and give them authorisation to actually get stuff done!!!! This is Human error, no computer would let me order an item and then tell you to deliver me something else! Maybe you sent the computer the wrong Air con as well and it's not cool enough in there and it's brain is fried.

Communication was well informed, in store dealt efficiently. Great doing business

Awful company nobody picks up the phone they don't respond to emails now being charged for a hire I have tried to cancel numerous times and never collected avoid at all costs

I hired a central heating power flush 3 weeks prior to the boiler fitting date. I was about to collect the item when I received a phone call from the designated brand, saying that the item wasn't available! I was told told that the online booking company HSS didn't always know the stock available . Don't use this online company. useless, as I had to cancel the boiler fitting!!!

Easy to order. Quick delivery