Hotel Chocolat Reviews

Great Service. Easy ordering, great selection and swift delivery via Royal Mail. Items were well packaged too.

Once again, the telephone messages have happened, not once but twice. I spent ages and several phone calls with your colleagues, and for a few deliveries, all was well. Please go back to Royal Mail deliveries, there was never a problem with them.

Love hotel chocolat chocolates but disappointed with Amazon delivery, I had paid extra for a named day but unfortunately they weren’t delivered until 9.30pm the day after I had asked them to be delivered, so wouldn’t recommend paying extra for named day delivery. Looking forward to eating my chocolates though.

Ordered next day delivery which was fulfilled perfectly. My only negative feeling was I thought the charge for the next day a little on the high side.

Amazing chocolatiers and it’s a bit of luxury at a reasonable price ❤️

So easy to order and have the chocolates sent as a present to a friend. They arrived in plenty of time

I had paid for next day delivery to be delivered 15/7/2025 parcel arrived at 6:40 the 16th was really disappointed as it was part of a birthday gift

Bought the Velvetiser Sharing Kit for a present for my daughters September birthday. However both packs of the drinks are dated August, it’s currently middle of July, obviously they are just packing in old stock to justify the reduced price. I thought the company had better morals than this, I’m so dissatisfied they are reduced to this trickery.

Paid extra for next day delivery and it did not arrive it was a day late, then get told it will be with me between 11.45 and 1.45 and waited in and it turned up at 5.00 pm, should have realised it was going to be an issue as soon as I saw it was Amazon who were delivering, never on time and always late, so not only was my order a day late but also almost half a day late on the delivery time, come on, use a decent courier who are on time and not a day late and half a day short, waisted half a day for the courier, shocking.

Arrived a day late but customer support answered quickly and refunded me shipping, amazing hot chocolate and unbeatable flavours

Hi, i placed an order for chocolates for my partners birthday as I wouldn’t see him on his birthday and thought it would be a nice surprise to be delivered on the 15.07.25 I was sent a message to say they would be delivered on 11.7 but he was away so I asked them to be redelivered on the 15.7 the date they should have arrived so when they turned up today they were all melted. I was so disappointed as they are not cheap to buy. I dont think I would order from you again as I expected a lot better service.

Hotel chocolate is always my 1st to go shop for gifts for the family. The chocolates are incredible. The latest box I purchased was for my daughter as a thank you present I know she will be delighted with them. Delivery was quick well packaged.

Quick and easy to order Kept up to date with delivery Enjoying my treats thank you

Star rating is purely based on the delivery. The hot chocolate sachets I ordered are usually delicious, but I have not opened any yet to see what state they are in. Unfortunately, the delivery was left on my doorstep in direct sunlight for at least 3 hours on Saturday. There was a label on the package that clearly stated 'Do not leave in direct sunlight'. And that is exactly what the Amazon courier did. More annoyingly, I was in the house all afternoon, so I was there at 3.00pm when it said the package was delivered. But no one knocked on the door or rang the doorbell. Presumably they just dumped the parcel and left. I did not find it for another 3 hours, when I was going out. Also, I have a preferred place to leave parcels registered with Amazon, and if they did not want anyone to answer the door, and had left it there, at least it would not have been sitting in direct sunlight. Very poor, lazy delivery.

I was not able to get my purchases delivered to my local store so had to pay postage. I have been able to do this on previous orders. I was also very frustrated on payment page having to use the security grid about 10 different times before my order was finalized. This experience was shocking and only for the fact that what I was buying was only available on line , I would not have continued. Very frustrating indeed

Once again the chocolates were packaged very well and presented wonderfully in the box. However taking a week to deliver is not only frustrating because they missed our anniversary but way longer than advertised!! Very disappointed that I let my wife down because of the late delivery!

I ordered the different chocolates for a gift for someone I paid for it to be delivered in the sat so it cost more money but I needed them fast but I’m afraid they didn’t arrive in time it was delivered in the Sunday nothing saying it would be sun so I had to go out and buy another gift as we we’re going to a party. So now I’m left with £38 of chocolates I will be getting in touch with them to see what I have to do with them. Please hotel chocolate don’t offer a service you can’t get them out in time or use a better company to deliver. Normally I would say if the Royal Mail was delivering I would be happy as we have a geat postman and he knows which neighbours they can be left. So I will wait to get a reply when I contact them soon

The parcel was left on the doorstep in full sun on a day where temperatures were above 30 degrees, despite the label clearly saying “keep out of direct sunlight”!! By some miracle the chocolates were still intact, I think they can’t have arrived long before I got home but, this could have been a disaster! Perhaps bigger brighter warning label for couriers?

Danielle asked if she could help us with our visit today . She asked if we had been in before and what we both liked as well as sharing her own choices . She made suggestions and was able to describe the flavours very well , she clearly knew her products . She was very friendly and had a warm personality, a credit to H C .We left with more than we anticipated but also have more to enjoy . We love Hotel Chocolat chocolates and hot chocolate , expensive but worth it and the store is a pleasure to visit.