Hotel Chocolat Reviews

Hotel Chocolat are great, pity the postman left the box propped up against my door in full sunshine for a few hours. The chocolates were a thank you so I had to apologise to the recipient, but not Hotel C's fault. The sticker that said keep out of direct sunlight maybe needs to be bigger and on both sides of the box.

I ordered a birthday box of chocolates, but by the time I received it, they had melted into chocolate sauce and were completely inedible. I was really disappointed, especially since I was planning to give them as a gift.

I ordered chocolates yesterday to be delivered today to a vetinerary practice to thank the team for looking after my dog after she passed away last week. It was passed to Amazon to deliver which they did, but not to the address specified.Someone somewhere has a quality box of chocolates, I hope they enjoy them. I was hugely disappointed. I contacted Hotel Chocolat and they are arranging a refund. I would rather Amazon had done their job properly. Perhaps the Amazon CEO has taken his eye off the ball in Venice, spending his fortune.

I have deducted a star purely as a result of poor delivery service by Amazon. They delivered the chocolates to steps by my front gate in 27°C heat despite my front door being left open, providing cooler shadier conditiond. The box measured 28°C and so was placed immediately in the refrigerator. I'm keeping my fingers crossed that the chocolates will be alright.

Hotel Chocolat is great 😊 for gifts. It’s easy to order online and really good quality.

My order arrived exactly on time,Thankyou.

Love the velvetiser and chocolate sachets. However I do not appreciate Amazon your courier delivering late in the evening and failing to deliver to my door but dumping my order 3 floors down in my block of flats. A kind neighbour spotted the box and brought it up to me, when I said that it was from Hotel Chocolat he made the remark "why is a quality company using Amazon with their reputation for poor delivery". Exactly the question I asked myself when the box was so warm that the chocolate flakes in the sachet I opened had become a solid clump. If this happens again I shall stop my subscription and source something similar elsewhere. ORDER NO: OG74570301 of 07/07

Guy delivered chocolate at 1623 today and left it on my sisters doorstep he never knocked on the door as my sister was in the chocolates remained there all afternoon and when she finally picked them off the doorstep it was just a brown puddle in the box due to the weather that's 40 quid wasted not happy

I love hotel chocolat but had not realised they use Amazon to deliver. I accept that today was very hot but the chocolates were delivered at the end of the day and the outer wrapping was very warm. II could see that inside the boxes some of the chocolates were slightly melted! I have left them to cool down hopefully they will be ok UPDAT I have now been in touch directly with hotel chocolat and sent them photos of the boxes. Thank you

I do like Hotel Chocolate- they are unique. The delivery took a little longer than I had expected, although within the delivery schedule. I was very concerned that on one of the hottest days of the year they would be unrecognisable, but all good, thank goodness as they are a gift to some special nurses.

Chocolate was delivered a day earlier than expected and well presented. Loverly taste and a great gift for my parents as a thank you.

Love the option of next day delivery but really, I think their selecting is awesome with the caramel batons being my absolute favourite, the giant Easter Eggs still the absolute best.

Chocolates are great but the Amazon delivery is very poor. The chocolates were left on our doorstep in blazing heat, no one knocked or rang the door bell. Luckily I saw them on my way back from the shop.

Unfortunately the pack was delivered while I was out and left on my front doorstep in the boiling heat chocolate melted and the rest in poor condition,postie should have known better could have asked a neighbor to take it in label clearly say do not leave near heat…..very sad have sent email to Hotel Chocolat hopefully post office will refund either myself or hotel chocolate

I'm sure the chocolate will be fine but your delivery agents are not. After searching all around the house (you did not give me a photo of delivery as that would have given me a clue as to where to look) I eventually found the package tucked in the garage, which is 20 metres away.

I think the chocolate is perfectly lovely and gift worthy. However after placing an order for over £100 I was then charged delivery on top. To add insult to injury they had it delivered by Amazon who as usual did not knock and in31 degree temperatures dumped it on my doorstep in the blazing sun. I am not impressed

It says that my hotel chocolat parcel had been delivered but I can't find it anywhere if it was taken in by someone there was no card left to say who it was that had taken it in I didn't think it would come today I got my parcel it was at a neighbours

It is a always a perfect present to order Hotel Chocolat. It is distinctive, offers a variety of options, and ships quickly. It is never disappointing. I recommend Hotel Chocolate if you want to treat someone or yourself. The delightful selection of gourmet chocolates and unique gifts will surely impress. With their luxurious packaging and rich flavors, it's an experience that both chocolate lovers and newcomers will cherish.

Always buy Hotel Chocolat online for birthdays. The chocolates are delicious. Arrive well in time. Can't wait to have a sample from my daughter's chocs! They've helped me a lot in the past when I've had problems with delivery as my cousin was away, the staff were excellent sorting out a solution.