9 months ago
Lovely polite Amazon delivery driver, chocolates arrived in perfect condition
9 months ago
The chocolate is no longer the same quality: it tastes cheap but at a luxury price. Unlikely to buy again. It seems sadly you can't have quality and chase a large market share.
9 months ago
4 packets of my velvetiser sachets the assorted packets have a best by date of next month as a pensioner living alone it is a lot to use up. chocolate itself is first class
9 months ago
Repeat order, arrived as promised, delivered by Amazon. As always, everything just as it should be. Looking forward to opening our box of treats!
I get a bundle of chocolates delivered every two months, so I always have small gifts in the house. I have been doing this for years and I have always been happy with the delivery , the notifications, and the chocolate products. And yes, I do eat some myself.
Obviously the Chocolates were divine but the efforts of the delivery driver to find a cottage on a farm with no road access made the whole thing a memory which I will cherish. I was on the phone to my daughter explaining that the driver couldn’t reach her when he pulled up. Sometimes thanks are not enough.
Ordered chocolates for a friend’s birthday. Paid extra for next day delivery and they didn’t arrive. Amazon are hopeless, and not reliable, they should be using Royal Mail !! Very disappointed.
Ordered box of chocolates over a week ago and only been delivered today. Paid £3.95 for delivery not sure why? Emailed twice about the week delay in delivery and never received a response
Not received the order
Very clunky website. I put in my address and then that of recipient of gift. Then when I put in my card details it tries to charge to recipients address and is refused. I had to manually change back to my own address.
I receive a 2 monthly subscription box and the chocolate is always amazing. This month there were 3 of my favourites included - really looking forward to opening them.
Package was left outside of porch door, in FULL SUN. luckily was found before damage to product.
Top quality chocolate confectionary. Fabulous range to select from, both as large or small thoughtful presents for someone or simply a self indulgent treat. Good communication re delivery date and approx timeslot. Protective packaging all of which is recyclable. Can highly recommend!
Delivery was dreadful-the box clearly stated do not leave in direct sunlight and the package was left on my doorstep in a south facing position. Ridiculous. The driver just rang the doorbell and left the package without checking anyone was home.
I have little interest in computers etc. Surely to order product to be sent to someone in the post should be very straightforward and just like form filling and continuation from beginning to end seamless. Poor system for us computer idiots.
Nice delivery person and arrived on time
Disappointed in the Exeter branch. Been going in there for a while, but noticed they don’t treat all customers the same. Ordered coffee a few times and noticed that I have to wait at the counter, whilst others have it delivered to their table and today was the same, but to add insult to injury, the others were also getting free samples of stuff and I got nothing, it’s starting to feel personal. You SHOULD treat all customers the same. NOT impressed
I made a purchase on Father's Day and chose the option to gift by text. I successfully checked out, went through card verification, and paid for the item. I was greeted with an order confirmation page. It was not until a few hours later that I learnt that no text had been sent, and I realised I had received no confirmation email. I sent two messages to customer service that day (because the first gave me no indication it had been received). I received no response whatsoever for over 3 weeks. I then tried to contact them again to see what happened and immediately received a confirmation email that my request had been received. I then had a back and forth with customer service which totally contradicts the experience had on their website. They claim that the payment failed (absolutely not) and that they responded to my original query (no way). The only conclusion I can come to is that their computer systems are atrocious, riddled with bugs, and cannot be trusted. If my payment failed at a later stage (i.e., after you've told me I've checked out successfully), then contact me that you've cancelled my order, or to ask for a new payment method. And given that my third query actually triggered a confirmation email it's clear that their contact forms were also completely broken on the first two attempts. I like hotel chocolat but I don't see how I'll ever trust their website again, and their inability to take any responsibility or be honest with me means I'll probably never shop in store again either.
Always excellent. Been a client for years, fabulous products, fast and efficient delivery when one orders on line (I am based in London). Their hot chocolates are unparalleled and their chocolate alcohol beverages exceptional. I always get my Xmas gifts from them and they are always received with what appears to be honest, genuine joy. Miss their incredible scented candles and bodycare products, which are alas no longer available and very much missed.
The chocolate's arrived promptly and packed well with a note about temperature on packaging. Second order as the nearest shop is an hour away.
Great courier service
I wish there was an option of no stars, I am very disappointed by a very popular brand. I ordered my surprise gift a week earlier for it to be delivered on the specified date but it was late, it was a very special gift that I wanted delivered on my friends bday but it was late. It was delivered by Amazon.
Served by Rebecca in Harrogate store very welcoming and friendly advised on options and let me sample to choose After making my choice she kindly let me take the rest of the packet shed opened for me to sample
Great service. Great product. Lovely gift for grandmother.
Based on analysis of 159 reviews rated 1-2 stars for Hotel Chocolat
“Answered doorbell within 30 seconds”
“A premium kitchen item such as this should have better build quality and durability and hotel chocolat should care mo...”
“We had the ice cream cone today and it was almost empty”
“The chocolate is no longer the same quality: it tastes cheap but at a luxury price”
“The staff noticed how long we'd been waiting & we didn't even have to mention it as they gave us a refund, apologised...”
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Hotel Chocolat is a prominent retailer specializing in luxury chocolates and chocolate gifts, catering to a diverse range of occasions. The company offers an extensive selection of products, including hampers, chocolate boxes, and unique drinking chocolate options, all crafted from ethically sourced cacao. With a focus on quality and craftsmanship, Hotel Chocolat aims to provide customers with indulgent experiences through its carefully curated offerings. Targeting chocolate enthusiasts and gift shoppers, Hotel Chocolat appeals to individuals seeking high-quality, artisanal chocolate products. The company’s website features a user-friendly shopping experience, allowing customers to explore various seasonal and limited-edition items, as well as classic favorites. By emphasizing both luxury and ethical sourcing, Hotel Chocolat positions itself as a trusted choice for consumers who prioritize quality and sustainability in their chocolate purchases.
Hotel Chocolat receives a mixed reception from customers, with many praising the quality of their chocolates and the ease of the ordering process. Reviewers frequently highlight the delicious taste and unique offerings, with some long-time fans expressing loyalty after decades of enjoyment. However, delivery issues significantly tarnish the experience for many, with complaints about late arrivals and poor handling by the courier service, particularly after the switch to Amazon. Some customers report receiving chocolates in less-than-ideal conditions, raising concerns about the overall delivery reliability. Additionally, there are mentions of reduced product sizes and perceived declines in quality, which disappoints some consumers.
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