Home Telecom Reviews

Called to ask whether they could resolve why we were not showing as eligible for full fibre (which is in the street but not connected to our house yet.) They tell me they can supply it and try to book me a slot to provide a 1000Mb. I'm suspicious that there's no speed guarantee and only 100Mb upload, and it turns out it isn't full fibre at all, its fibre to the cabinet. Openreach's website clearly shows that we don't have full fibre and our FTC line can only support 76Mb (and in fact we just had an Openreach engineer visit, and it can only support 30.) Clearly they are just trying to sell something at all costs regardless that its completely clear that it will never deliver anything close to what they're "estimated".

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Clear on information and helpful

I have been putting off changing broadband companies for a long time. I was brave enough today to make that call through home telecom. I spoke to Luke, who was so helpful and instantly put me at my easy with his professional and patient manner. Thanks for all your help.

This is for 2 of Home Telecoms top customer service representatives Sarah and Mateo. On the 11/04/2025 Mateo was on the phone helping me for a good 3 hours nothing was too much trouble he went right back to the beginning and completely guided me through the setup process and then the booster and gadgets until he needed to go to an appointment. Now today Sarah who I have spoken to before , once again has given me first class service , again going above and beyond. You should allow these 2 employees to train your other less helpful employees to bring your customer service to a five star level . As you can’t expect Mateo and Sarah do it on their own.

Unimpressed. Home Telecom acquired me as a customer from No-One Internet. No-One had amazing customer service, but Home Telecom is appalling. Spent 45 minutes on the phone only to be cut off while being transferred to a third person. 1. I want my phone number changed to another number, which I already have with Skype. Skype, who are closing down, say the phone provider must initiate this transfer. There is no option on the phone menu for my query, its more oriented to fixing broken things, (which is ominous). 2. I hang on for 20 minutes at the switchboard, nobody picked up. 3. Called again and selected option 1. Explained my query. Was told it was not the correct department, but she would transfer me. 4. Back on hold. Second person picks up. I explain the query again. Not the correct person again. He will transfer me. 5. Put on hold and immediately cut off. A telecoms company that cant even transfer a call. Hmmm. 6. Out of time, and losing my patience now. I decided to send a polite email instead, requesting assistance. 7. 48 hours later, not even an acknowledgment of the email, let alone a reply. I think i will be looking for an alternative supplier when my contract is up. (Assuming they keep my internet running in the meantime. It seems to be dropping out with increasing frequency too). Facebook keeps asking me why I am logging from different locations in the south of the country every day. Its a weird service, becoming intermittent.

Jay Brown helped set up my board buch energy and even helped me get a very deal and discount.so I will recommend you call for his service Thank you..

Avoid like the plague. Pretty sure the 5 star reviews are non genuine, or because they will ask you to leave a review after they have set you up with the service (of which they are perfectly good at doing). The problem is that they are a dodgy company pure and simple who will try and take your money AFTER you have cancelled or paid for your contract. They will make it hard to leave and throw additional costs. On top of this, I received a call asking me to pay money (an additional £29) that I literally didn't owe. How do I know I didn't owe this? Because when I confronted them and said I wanted to see a breakdown of the costs and what they were charging for, they failed to send me any follow up communication at all, or even to send out the email with the link for me to pay the cost, which they said I owed? So where did that £29 come from? Seems to me they were trying to fleece me. Just lucky I'm not a vulnerable old person! Scum. Avoid. Avoid. Avoid.

Good customer service. Patients and able to explain issue to customer without disrespect.

Slow website, slow payment and next to useless support, this was just the sign up process. First impressions are not great, lets see what the service is like once its installed. Long waiting times on support line and online chat,

First of all I would like to congratulate Jay Brown for is patience and professionalism to explain to me all the internet contract and policies very polite and professional thanks for your help ! I recommend thanks Jay !

Jay was very personable on the phone and helped me pick out the perfect option to suit my needs. EDIT - although charming on the phone I have had many problems including overpriced quotes, provision of electricity through yet another third party again ramping up the price. following the quotes coming through via email I have had so many issues, almost all the details entered in the quotes are incorrect, the quote is over £100 per month more than the quotes received using compare the market. I have since checked on Reddit and it seems my experience is not unique. Tried to use this company to sort my broadband and my electricity bill and it has been a distaster. No doubt they will also make it a disaster for me to try and cancel all these services too.

Sarah was amazingly knowledgeable and helpful, helping to talk me through the process. She was clear and precise, very easy to follow her online instructions. I had two technical issues and she was able to solve both issues; she also recommended a WiFi booster I would be needing. Thank you so much

I'd been having problems setting up broadband.. Problems with the router. However when I spoke to Sarah she talked me through converting the settings to the router via the laptop,I was using step by step. She was extremely thorough and I'm very grateful for her help thanku.

The person i spoke with very personable, explained everything clearly and concisely. Allowed me to ask questions. He was also patient. Don't repeat himself unnecessarily and gave me my options. Thanks

Thank you Sir Jay Brown for your help with everything!

The person was very helpful and explained everything

Friendly people, good advice and extremely helpful.

Jay Brown was really helpful, gave me all then info I needed and was a speedy set up, 10/10!