Home Telecom Reviews

The lady i spoke with was pleasant and polite.. I made up my mind to end your services but she talked me through into continuing with yourselves again......

AVOID!! Imagine signing upto a broadband contract with no price rises for 2 years and then a few months later this shower take over the contract and assure no changes and everything will stay the same and then come April they put a 10% price rise as now i'm bound by their t&c's. I can't wait until i can leave in 3 months. Oh and if you have a problem it best be between 9am and 5pm and not on a Sunday either or you'll have to put up with it until they decide to open. I'd also like to add i've never had so many billing issues with anyone as i have with this company... taking double payments and then another 3 days later so paid 3x in one month, direct debits not coming out despite being plenty of money in my accounts. Honestly go with somebody else its not with the hassle or the scams they pull on you.

I was very pleased with the customer service that I received . I can’t remember his name but he was very helpful and pleasant.

Jay Brown was really helpfull in getting us set up it took a lot of stress from us and couldn't of asked for better

I regret to chose this company. Lot's of disconnections. No resolution from costumer service.

Sarah went above and beyond and was super patient with me.

Jay helped me set up my account and he was very nice and friendly … thank you

Nice and easy

The staff I spoke to were awesome. They listened to my concerns patiently. Jermaine was particularly exceptional. He offered me choices and walked me through the choices explaining clearly. Jermaine gave me a premium customer experience and I have no reason to leave HomeTelecom. I look forward to enjoying the renewed contract for another 24moths. Thanks Jermaine 😊

Home Telecom is the worst ISP I have ever dealt with. Firstly, I never took out a contract with Home Telecom. I took it out with No One, which they bought. At no point did either party inform me of this, so when I started to receive communications from Home Telecom I assumed it was a scam as I had never heard of them before. I had a problem with the City Fibre installer unable to complete the installation due to no fault on my part. The problem was completely unforeseeable. The engineer offered only two solutions, which were completely unreasonable. The first was to drill multiple holes to see where the exited, and potentially hitting any cable or wire in doing so. The engineer agreed with me that it was best not to proceed. However, City Fibre then charged Home Telecom for this which they then passed along to me. No effort whatsoever to discuss it with me, plan alternatives, or to challenge the charge from City Fibre for their issue. I contacted their support via email and they never bothered to reply. What am I supposed to do? Just let some engineer drill random holes and hope that it works out? Stupid!

Like to say thank you to will for helping me set up my WiFi and gas/electric. He was a very good help and made things a lot easier for us

Raj that I spoke to on the phone today helped me greatly. He was straightforward and clear in explaining any queries and ensuring that it worked out.

I was with Home Telecom and when I moved to my new address I ordered fibre broadband which they told me could be installed at my new address. When it came to the day of the installation the fibre provider informed me that they could not install fibre broadband because additional civils work was needed in order to install ducting to the house so I terminated my contract with Home telecom. It was agreed that a final £40 was payable under the old contract to cover the end date of the previous address where I lived. Since then I am receiving repeated phone calls monthly and demands for another £40 to cover fibre broadband at the NEW address that was NEVER PROVIDED. Each month I explain to them what happened and send supporting documentation. Last weekend I have received threats that I am going to be handed over for a CCJ due to non payment. Now £40 is a trivial amount but I refuse to pay for a service that was not provided on principle. Their administrative ineptitude is beyond my comprehension which is why I have resorted to putting this on Trustpilot in the vain hope that someone competent in their organisation will take the appropriate action! My next step if this does not end is to seek legal advice for the harrassment that I am receiving monthly from Home Telecom.

I've paid to end my two year contract with Home Telecom a year early. £40 a month for connectivity in half our small three bedroomed house and having to reboot every day. Everything about them is difficult including their awful website. Threatening letters to suspend the service when I'd already paid, threats of CCJs when I'd already paid and no solutions to any of the many problems with the service. Their only saving grace is their customer service team who are friendly, helpful and very apologetic.

Everything was explained very clearly and I felt very comfortable with the decisions I was making on my new contract.

I believe this is part of Eclipse Broadband. The Customer Service side of eclipse is very variable now - too few people, not well supported - but their technical help (from Sarah in this case) and their Orders Team (Will), which manages upgrades, are really excellent. They follow cases through. This is why I stay with Eclipse.

Very professional Mr Gray and he was very helpful with his service.

Panna was very kind and helpful, she helped me solve my connection issue immediately