Home Telecom Reviews

Sarah was incredibly helpful and gave me the best advice and got my issue sorted!

UPDATE - 15 May 2025… still no refund despite the comment below from someone at Home Telecom promising it would be dealt with swiftly. Absolutely terrible company - avoid at all costs! I am a former Gigabit customer, and the service was taken over by home telecom. The broadband never worked during the whole time we were with home telecom. Eventually in late February/early March I called to cancel the service. The gentleman on the phone told me that he was sorry about that and would cancel the service immediately. Lo and behold a few days later, the monthly did went out of our account. I called back and was told it would be refunded and it would take 10 days. About a month later, the money was still not in my account so I called again. It was explained to me that the person I had originally spoken with had left the company and the case had not been passed on to anyone else. This seemed a fair explanation and since he promised to move it forward, I left it at that. I received the usual “10 days to process”. I waited the 10 days and called again. This time it was an oversight and I was told that it had been escalated and would be dealt with immediately. I was also given an email address to contact, which I did. On the 17th April I was told that I would be receiving a credit. I emailed back immediately and explained a credit was no good as I was no longer a customer and I had been promised a refund. I then received an email saying I would be refunded and it would take “10 days”. I had not received my refund by 28 April, so called again, again I was told that there had been an error of some sorts and that they would process the refund on the Friday and it would be with quickly, but could take 10 days. Guess what, no refund today so I called again and was told that it was still awaiting some approvals. When I pushed for more information, I was then told that a credit needed adding to my account before a refund could be processed. This has now been done… and guess what… they will only process refunds on a Friday and it will then take “10 days”. I was really cross that nothing was moving forward so asked to speak with either a manager or anyone that could actually get this issue resolved. I was also told that the only way to complain was for me to say I wanted to complain to the person I was talking to (Khimalli) and he would pass it on to the correct department. Not likely seeing as any of the departments are unable to talk to each other. So here I am, no service for months, no refund for the service I did not get, and a completely incompetent company (unless they are unable to afford to refund the £49 promised - which now seems a very low offer given the very awful service). In short DO NOT USE THIS COMPANY!

Helped with what I wanted very quickly and successfully.

Very good!!

Staff were pleasant,informative and clear on package details culminating in a deal being made with minimum fuss.Delivery dates were given with added information that the company will hopefully adheer to ...making it a pleasant and stressless counteraction.

Very friendly helpful and accommodating.

They never set up our router, we cancelled their service after waiting 2 months, after 9 months of no contact from their end they charged us nearly £400, the staff shouted over the phone, were rude and down talking, do not make the same mistake as us and avoid this “company” at all costs.

Horrible connection

Spoke to Sarah at Home Telecom today. She was brilliant. Talked me through in non-technical speak how to resolve a problem I had with my router. Well done Sarah wish there were more like you.

Not to be trusted!!!!

The ability to speak to people instead of the all to often ‘visit us online etc etc’ help make the service one of the best I deal with.

Very helpful. Spoke to Laura. She explained it very simply and clearly.

Not had report yet

The Home Telecom Sales Representative, Mark *****, was very prompt, and professional in response to my broadband switching enquiry.. He ran through their available bb provider packages, and we quickly identified my most suitable package. All the other required details were collected, and were sent to me in contract form by email while I was still on the phone, so allowing me to review the contract documents. A switchover date was agreed ... excellent service, thank you Mark... cheers, Tony

They done well

The person I spoke to was very reassuring and helpful, patient and understanding of my situation. I feel so much better now - not worried as I have been during the past few days... (Just one thing re. admin- I am Mrs. Jane Dingle - not 'Miss')

very helpful

I was with Cuckoo but Home Telecom took over a year ago. My broadband has been fine throughout, but otherwise the move is very messy. Initially when I called Home Telecom - just after the move in April 2024 - they couldn't find my account and only after I mentioned Cuckoo did the employee say: "Oh, then I should look in a separate system, as former Cuckoo customers are not stored with our regular customers". Today - a whole year later - my former Cuckoo account seems to finally have been migrated to Home Telecom proper, but now Home Telecom took 2 payments for the same month via direct debit. Upon calling the credit department, they confirmed this was an error caused by a double payment system: one for my new HT account and one for my former Cuckoo account. Sadly I received no apology from the person who I spoke with. And I was asked to call again tomorrow because for unclear reasons they can't fix it today. I'm also unhappy with the mid-contract price increases. We agreed a contract with a fixed price for a year, but Home Telecom announced a mid-year price increase referring to the T&C's.