Home Telecom Reviews

I was moved to Home Telecom from Cuckoo. There was a nice story spun but ultimately this company is owned under TalkTalk, a company I would never choose to use. I attempted to cancel my service in October 2024. I tried to call multiple times (you “need” to phone to cancel) but was continually on hold. I tried to use live chat but no one picked up the chat. Eventually I emailed my cancellation request. I got an automated ticket number and nothing further. My line was then physically disconnected with a move to a new ISP. I paid a further month (after a disconnected line) on direct debit to avoid any issues around billing. I tried to contact them again as a courtesy to no avail. I then cancelled my direct debit as a last resort. They seemed to realise this in January 2025 and was sent overdue notices and I was told to “leave it with me” by a finance team member when I eventually got to speak to someone. Fast forward another 3 months to April 2025 and my next communication is an email threatening legal action and CCJs. I respond immediately and get an automated ticket and nothing else a week later. I expect some level of disorganisation with a company’s support processes and tried to do the right thing by overpaying by a month. However the support has been unbelievably poor and I will be contacting OFCOM about my experience.

Was migrated to Home Telecom after Cuckoo Internet sold their customer portfolio. Decided to switch away after they sent me an abrupt email advising they were putting up my monthly charge by 10% “because Ofgem allow them to”. This also meant they were more expensive than a competitor offering broadband speeds of 4x theirs. After changing providers, I was then billed by Home Telecom for a further 12 days after the switch date (even though I hadn’t been in contract for years so was free to leave at any point). Emailed them twice to ask them to amend the final bill to the correct date and issue a refund, and have still had no response several weeks later.

On the call 15 minutes no answer. So horrible

Very helpful staff thanks

Was helped by Luke? (Sorry I'm terrible with names). He was very friendly, helped me out with what i needed. Appreciated

Intermittent internet, cuts in and out whenever and multiple times a day, have submitted multiple tickets, only had techs come out once they replaced the router but the issue was not resolved, have been dealing with this problem for probably around a year now

I talked to Kerry she was clear & concise present helpful made it easy .

Great service! Thank you!

Helpful member of staff and quick transaction.

Based purely on my initial contact concerning an order for broadband, I would rate the agent I spoke with as excellent. I can’t comment on the quality of the broadband because I am yet to have it installed.

Bit of a joke really. Told me I had been migrated from Cuckoo but failed to set me up with an account on multiple occasions.

Jay Brown was vey helpful in assisting me to switch energy providers!

Responder was very knowledgeable and friendly coiled with excellent communication skills… well done

I'm totally agree with you ,i not cancel in 14 days because you make a contrast with the installing day but surprise nobody came to installing my services🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬and I call you back and the person one the phone see to my will sorted in 2 week ...i cancel because you don't provide wath you said one the phone ..i cancel because you deley the days 🤬🤬🤬🤬🤬🤬

Alan from 2nd line support! After having initial issues with my router not connecting to the Internet, I called hometelecom for support. Alan was reassuring, guiding me through every test we could possibly do to find the issue. He was very patient and extremely helpful and eventually we found the issue and sorted the problem. I am extremely grateful for the help I received. Thank you Alan.

Went onto chat when had a problem with my wifi connection spoke to Vini who promptly helped me resolve the problem.

Sarah was really helpful and sorted out my problem straight away.

Big thanks to Jay for helping me switch my energy provider following the demise of Rebel Energy. Very helpful, professional and friendly. If only all customer service experiences were so pleasant!!

The person who called me to arrange my Broadband was very helpful. He fully explained everything well, I had no problem understanding it. A credit to your company. Thank you John Reid.