Home Telecom Reviews

Don’t respond to emails. Booked a call for a particular day and time a lot received no call in that time. Was on hold for over 15mins when I tried to to ring.

Absolutely rank! On & off so no internet for 2 weeks, rung. They said it will be sorted in 2 hours….still waiting. I would not recommend in the East Yorkshire area.

Sarah was fantastic and made the issue easy to resolve She has a great manner and knowledge keep hold of her she is an asset

Prompt service. Thankyou guyss

Great service sorted new fibre broadband out quick and easy

Excellent customer service

Awful customer service, clearly Home Telecom (Open Fibre) departments do not communicate with each other and the staff are rude, speaking over you when trying to explain why you are not satisfied with the service. I cancelled my service in Feb 25, they refused to acknowledge the cancellation, I then liaised with them early March 25 & they accepted the cancellation, I made a final payment & was advised my account is closed then April 25 they send an invoice for new charges and advise the account has never been closed. They asked for a cancellation ref and l advised it was Neve sent to me. I asked to speak with a manager and they advised managers are not available to take calls. I had to raise a complaint with no time frame set for a call-back & only advised they will investigate and update in the future. Shocking customer service. Home Telecom are very lapse in what they do, the internet product was fine, the company is just awful. Avoid them in my opinion.

Terrible customer service, WIFI not working properly for weeks, no apps will open on either of our phones, they just closed the ticket without fixing the issue. When I called them, they wouldn't talk to me as contract in husband's name. If they fixed the fault weeks ago, they wouldn't have to talk to either of us. Having to use neighbour's WiFi. Changing provider

Having to switch energy providers could not have been less stressful thanks to Jay Brown! He was apologetic about the situation, explained every detail thoroughly, and was very efficient.

Very quick and helpful response to my queries from Scott Jordan - great service thanks.

I have just come out of the contract term with Home Telecom and thank goodness! The company I originally signed up with for a two year deal sold out to Home Telecom and so about a year in I transferred over to them. Not long after moving over I had an issue with the internet whereby I had no connection for 2 weeks. This was really difficult because I usually work from home so lost money through having to take unpaid leave. They insisted on sending me another router to make sure that wasn’t the fault which takes a few days to arrive anyway. When it didn’t arrive and I contacted them they confirmed it hadn’t actually been sent out adding further time without connection as it went over a weekend before they would resend. I got around £4 credit based on the ratio of days on my £20 monthly bill but it cost me a lot more in time off work. No sense of urgency or understanding the difficulties this was causing me when calling up either. At this point they also offered me access to 24/7 technical support for a further £2 a month which I thought seemed good as their opening hours for contact were limited office hours. The number I was given was incorrect when I tried to use it later. The next day I called up and they provided me with a different number which I used again that evening and after being on hold for an hour and a half I gave up and went to bed. When I asked for the support charge to be removed from my account going forwards as it was obviously not worth the time or money I was told the Ts and Cs are that once you sign up you cannot cancel it for the remainder of your contract. I fought this as I was not explained this at any point when I was offered this and I didnt have any Ts and Cs from them as nothing was provided when I moved over from the original company. Separately to that I have had an issue with my direct debit not coming out of my account automatically for about 7 months on the bounce. This has meant I have received automatic texts and emails telling me my service would be cut off and having to call up every time to make a manual payment. When I cancelled my contract I was not sent the prepaid bag to return the router. I called on Monday to request this which was the last day of the contract and was told one would be issued to me and should arrive by Thursday. Lo and behold it didn’t arrive today and when I called back up today I was told they now didn’t ask customers to return routers and it was my property. I asked for an email confirming this as I do not want to get stung for non return charge - not sure why I wasn’t informed of this when I called on Monday. I have wasted so much time having to call this company throughout the last year in the main for basic admin things that should just happen seamlessly. No matter what time you call it’s never answered quickly so usually a minimum of 20 mins being on hold without even being able to speak to someone. Also the amount of time wasted chasing a £2 credit for the support cost that I had removed is awful. Overall sloppy service and wasted hours of my life I will never get back!

Don't know how much they are paying for 5 star reviews, but look elsewhere for your internet. The provider I was with merged with these jokers. Try emailing support@hometelecom and see if you get a response.

Prompt reply on the laptop website chat system (mobile version didn't work so well for the chat system). Scott Jordan was very helpful and was able to provide all the information and respond to all the requests I had regarding the account.

The representative was ver courteous and profesional.

Good experience

I called today and spoke with Grant & Alan. Both made my customer experience more pleasurable. Grant was very patient and took the time to answer all of my questions and I had many. Grant showed such professionalism and customer focus and went in my opinion, the extra mile when he really didn't need too. I was passed over to Alan who was able to offer much appreciated technical advice and explained it in a way I was able to fully understand and therefore gave me enough information so I would be able to make a informed decision going forward. Thank you both for what you both offered me today. You are both great ambassadors for Home Telecom, thanks again.

Will was super helpful today with helping me switch energy provider!

I’ve had the opportunity to talk with the agent Kebbis Kandeh about choosing the internet connection for our new home. This is probably the best internet connection we’ve had so far, no interruptions while my son is playing games with crying over the lagging or losing the connection, and the downloading happens in a click… Kebbis was so kind and helpful, and he actually did gave me the perfect choice, so I am very grateful to him