Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
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💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
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Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 41 - 50 of 268 reviews
DS
Excellent customer service, poor billing service
I moved in and the person leaving was slow closing their account. Rhea at Home Energy was very helpful in sorting the transfer and again in sorting a short notice Smart meter installation. Update- still awaiting a final account and new tenants have asked to change supplier but I’ve received the email as my account hasn’t been closed. Rhea in customer services is excellent but the billing team are very slow.
Date of experience: June 11, 2025
C
ChrisR
US
Baffling lack of information and action
We switched to Home Energy for gas and electricity on 8th March 2025 because of the cheap deal on offer. The original connection date was missed due to a ‘technical issue’ and a compensatory £40 was credited to the account. We weren’t particularly concerned about the missed date and were pleased to have the payment. In retrospect, though, it was the first of several issues. In spite of having a smart meter we had to provide opening meter readings and in fact automatic readings didn’t ever kick in, although I queried this with Customer Services and was told it would be a temporary problem. More worryingly, although a direct debit was set up and payments taken we never actually had a bill. This, coupled with a total lack of visibility of usage and costs compared to the comprehensive information provided on the previous supplier’s website and app, made us conclude there was more to life than just a cheap deal an that we should revert to the previous supplier. The supply changed back on 10th May. Since then we’ve still had no bill and no return of what I assume will be a credit on the account (guessing, because no bills!) so to date there’s £587.62 of credit paid into the account, but none of it allocated to bills for usage. I queried all this with Customer Services on 29th May and have had several exchanges with them (always polite and generally prompt) with their latest, on 2nd June including the request ‘Could you please confirm if we are supplying your gas supply… This could be one of the reasons why we have not billed you as we currently do not have all your gas meter details.’ I confirmed by return that we signed up for both gas and electricity supply, as documented in emails, the welcome pack - and the basis on which the direct debit was calculated. We’re waiting for a further response. To summarise our experience: Positives: - keen prices, at the time we signed up - polite customer service Negatives: - a delayed start to supply - had to provide manual meter readings in spite of having a smart meter - never had a bill - no usage information - confusion about whether they were actually supplying us with gas! On the basis of our experience I wouldn’t recommend Home Energy to anyone. Update, 1st July: still no refund of the credit owed, in spite of the apparent commitment to sort it within ten working days of the account moving (10th May) to the new supplier. Logging in to the old account over the past few days it’s been noted as in credit to the sum of: - £175.73 on 10th June - £361.50 on 15th June - £202.94 on 26th June Doesn’t inspire you with confidence that they know what they’re doing.
Date of experience: June 11, 2025
LB
Worst customer service I have experienced in this industry
always keen to give a young business an opportunity, so even when they struggled to switch me correctly upon moving in to my new home, I was patient and put up with delays and took time to get funds back from previous suppliers following meter confusion. After a few months I've renewed the flexible tariff to a more competitive deal with Home energy but following my latest discussion re monthly planning payments I have been so disappointed with customer service (apparently the most senior advisor with no manager) I've switched immediately to another supplier and happy to pay the £25 exit fee. I couldn't even bring myself to call the back after they put the phone down on me. chose to write this review instead.
Date of experience: June 10, 2025
DM
Quick positive response to my request
Quick positive response to my request
Date of experience: June 10, 2025
M
MajA
US
Started well but went downhill very quickly
Started well with promise of a reasonable annual direct debit. It was not long before there were issues, firstly customer service is appalling, they think data security is a joke - I can only guess that whilst one of them laughed loudly down the phone, they do not respond to customer complaints either. Secondly raising the DD to levels out of control to recoup hi Winter energy costs - there are 12 months in a year, over which DD is meant to be spread, not repaying winter usage over 1 or 2 months. Overall this was not a good experience, left them at the first opportunity. Keep clear of this lot, there are far better and more reputable Energy companies out there who genuinely try to help or work with customers.
Date of experience: June 4, 2025
I
Ian
US
Shambolic Customer Service
You only find out how good a company is when you have to deal wither customer services, which I have to say is a shambles. If you phone up, then you get cut off every 15mins. Initially I left because they put my DD up to an unreasonable amount and despite me saying I would not authorise the amount, they still did it. Subsequently left but they have continued to take this new DD amount and say they can't refund what is owed to me until they receive the final reads from my new supplier. Now cancelled DD, despite them requesting me to leave it open initially, so that the final bill can be paid/refunded appropriately. They received the reads one month ago, and these have been verified by the national energy authority. Going round in circles and driving me insane spending hours of my life I won't get back, trying to sort this out
Date of experience: June 2, 2025
Pi
I phoned the Customer Service line and…
I phoned the Customer Service line and they answered in under 2 minutes, amazing! The Agent was very helpful and switched my tariff from their fixed to a cheaper variable tariff immediately and didn't charge me the £25 exit fee for switching!
Date of experience: May 22, 2025
GW
Fantastic company and employees
The company installed solar panels on our home. An invasive job which was carried out with the utmost consideration for us, our property and the cleanliness was excellent. I would not hesitate to recommend the company and any future work they would be my first choice
Date of experience: May 20, 2025
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