Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 1 - 10 of 268 reviews
SD
Dawn was very helpful
Dawn was very helpful, considerate and in a friendly and polite manner
Date of experience: July 17, 2025
po
Quick response and problem resolved
Quick response and problem resolved - thanks
Date of experience: July 17, 2025
BB
Customer first
Clear concise answers, explained everything to me in an easy to understand way and provided a great customer journey. Explained what would be best for me as a customer as opposed to what would suit the business the best
Date of experience: July 17, 2025
JD
I spoke with the staff member called Dawn
I spoke with the staff member called Dawn this afternoon regarding my bills. Speaking to Dawn made me feel valued, as she was very professional, listened to my concerns carefully, and reassured me with compassion, noticing that I was very worried about the situation. I can say that a company like Home Energy deserves staff like Dawn. She truly deserves credit.
Date of experience: July 16, 2025
BW
The service that l received from Dawnβ¦
The service that l received from Dawn in customer service was first class she sorted me out very very quickly thank you Barry
Date of experience: July 16, 2025
mW
HomeEnergy; Responsive
HomeEnergy on the whole are a very good company to deal with. They are very good at answering the phone and handling your problems. Good energy prices also. However I have had a six month long drama getting my newly installed smart meters working. But as soon as Dawn got on the case, my problem was solved in a matter of days.
Date of experience: July 15, 2025
Ja
Great help from Mahiza who was veryβ¦
Great help from Mahiza who was very kind and patient with the problem that was of my making!!
Date of experience: July 15, 2025
SE
very quick in answering call and veryβ¦
very quick in answering call and very friendly agent.
Date of experience: July 14, 2025
DS
Astonishingly Atrocious
My worst ever experience with any company, let alone an energy one. I planned to switch to Home Energy and was required to set up a Direct Debit. After a couple of days I decided that they were incompetent as they had already lost my Priority Services Register details and so cancelled the switch. This was confirmed by email to me. Today I was charged almost Β£50 by them despite not being a customer and so not having used their services. And guess what? They blamed me for not having cancelled the Direct Debit and not themselves for having charged me for not being their customer. Astonishingly dreadful.
Date of experience: July 14, 2025
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