Home Energy
View company profile →
Shambolic Customer Service
You only find out how good a company is when you have to deal wither customer services, which I have to say is a shambles. If you phone up, then you get cut off every 15mins. Initially I left because they put my DD up to an unreasonable amount and despite me saying I would not authorise the amount, they still did it. Subsequently left but they have continued to take this new DD amount and say they can't refund what is owed to me until they receive the final reads from my new supplier. Now cancelled DD, despite them requesting me to leave it open initially, so that the final bill can be paid/refunded appropriately. They received the reads one month ago, and these have been verified by the national energy authority. Going round in circles and driving me insane spending hours of my life I won't get back, trying to sort this out