Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 31 - 40 of 268 reviews
HM
Avoid Home Energy β Unprofessional and Poor Customer Service
I moved to Home Energy after seeing a recommendation on the MoneySavingExpert forum, but unfortunately, my experience has been extremely disappointing. From the start, communication was unclear. Despite having a smart meter, I kept receiving multiple emails asking for meter readings. When I contacted them, I was told to ignore these emails as they could read my meter remotely. I followed their advice and ignored the constant requests, only to find out later that I had been underpaying. Home Energy then attempted to nearly double my direct debit for three months. Iβd had a similar issue with British Gas a few years ago, and they were far more reasonable β they simply spread the underpayment over 12 months. When I contacted Home Energy to explain that the underpayment seemed to be due to their failure to use the smart meter correctly, they would only allow repayment over six months. To make matters worse, I was informed of the underpayment less than a week before the increased direct debit was due, leaving me no time to budget. I made a formal complaint asking them to review this, but I had to chase them just to confirm if it had even been received. To date, I have still heard nothing back. In the meantime, I switched back to British Gas β who, despite their faults, at least answer the phone, respond to emails, and can actually read my smart meter. Last month, I paid half of the remaining balance to Home Energy and planned to pay the rest at the end of this month, as budgeted. Today, I received a Final Demand letter β clearly printed at home, with half the company details missing β threatening court action. They seem capable of responding quickly when they think money is owed to them but canβt even acknowledge a complaint. Overall, I found Home Energy to be disorganised, unprofessional, and completely lacking in customer care. They donβt seem to follow their own procedures and leave customers to deal with the consequences of their poor communication. I would not recommend them to anyone.
Date of experience: June 27, 2025
MC
A new customer treated so badly
A new customer but I am sure I have made a great big mistake as so difficult to get through on the phone and when you do you are told that managers are never available to speak and Ria, who I have spoken with today was so rude and ignorant who kept on over talking and interrupting me. SHOW SOME RESPECT HOME ENERGY AS THIS IS 2025 AND NOT 1950
Date of experience: June 26, 2025
W
Wesley
US
A backward energy company
Home Energy is backward. I want to change my DD to be paid from another bank. They cannot do this online. Instead, I had to send an email requesting this change. They then send me a form to complete and post back to them. I do not have a printer so cannot post this off. I am not then paying and taking time to get this posted. There is no need when all these things could be done online. This Energy Company is behind on so many basic things and this is not the only example. When I first signed up to them, they were not even able to connect to my Smart meter. I cannot and do not recommend Home Energy. I think they must be operating from someoneβs home garage.
Date of experience: June 23, 2025
NJ
Quick and efficient resolution.
Quick and efficient resolution.
Date of experience: June 19, 2025
GH
Delightful agent - a real pleasure to deal with!
I normally do most of my business online, but had occasion to call Home Energy to change my Direct Debit details. The agent I spoke to 'R' (understand names are not permitted), was an absolute delight to deal with and was able to answer a couple of supplementary questions that arose in the course of our discussion. Online transactions have their place but on this occasion, I am grateful that Home Energy still retain the customer's ability to deal with a real person who, on this occasion, was able to advise me on other issues that arose. A very personal service and one with which I am very happy!
Date of experience: June 19, 2025
J
Jorgan
US
Very reluctant to return my money
Very reluctant to return my money. Promise a return on the 09/06/2025 which was approved. Then started to ask more questions and then said the return will be on the 24th. They obviously don't read the trail because more excuses, and then another10 days, but the 6th included the 10 days. Not happy at all. Do they care, no! Ebay returned my money within an hr of my request, why can't home energy do it? Especially when the got it wrong!!!!
Date of experience: June 18, 2025
A
Andrew
US
Trust your instincts and give this company a miss
Their cheap prices tempted me to switch but after experiencing the sheer clunky incompetence of their website and sign-up process I quickly cancelled the switch and ran back to my old provider. The website is embarrassing, I can't log in and get a message that they "could not locate an online account with this email address" despite the fact I signed up with it and they are sending me emails. Bad vibes all around and I can only imagine what they would be like to deal with if you have any serious customer service issues. Run away!
Date of experience: June 11, 2025
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