Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 51 - 60 of 268 reviews
BM
Mahiza - exemplary customer service!
I have tried several previous suppliers, including Octopus & EDF, to provide me with a smart meter, but have been ignored. That is, until I switched to Home Energy, and specifically, when I was supported by Mahiza. She organised a date within a week of my request. I would also like to add that she kindly responds speedily to my regular request to send me my statement since I do not wish to accept cookies when I login to the company. Thank you Mahiza; you are brilliant at your job, and for that, I am most grateful. You are a true model of service!
Date of experience: May 14, 2025
Y
Yan
US
So far so good
Transfer happened from Octopus to Home Energy on 25th April. So far so good. Great prices. As others have reported, during sign up the create account link sent via email doesn't work - had to add portal at the start of the domain for the account creation page to load, which I tried after seeing that the login page is on a subdomain. As it's a new provider, I'm sure these issues will be ironed out shortly.
Date of experience: April 27, 2025
LJ
Scarily bad
Scarily bad. How is this even a legal company? I was contemplating switching to them. But in between my switch tried to contact them. I called and left messages several times. Nothing. I emailed. Nothing. I sat waiting on the "live chat"for 55 minutes...no answer to any mode of contact. Luckily, i was able to stop the swap going ahead through my current provider. But one month later they are sending emails saying they are going to charge me through direct debit....even though they don't supply my gas and never have. There is something super dodgy going on here.
Date of experience: April 24, 2025
LK
Absolute worst energy provider by far
Absolute worst energy provider by far. Disgusting customer services Absolute joke of a company liars and thieves
Date of experience: April 24, 2025
S
Santosh
US
Welcome, but not welcome
This is the silliest experience with any utility provider I have had. I applied for an energy switch to home energy. They sent me a welcome email, with a link to create an account online. The link does not work and just shows a blank page with a chat bot. Help link. When I clicked on the chat bot link, and write my issue, it doesn't recognise the issue giving me some useless article suggestion. When I say reply it is not helpful, it offers to connect me to a human who never arrive on the chat helpline. When it is offline hours, it offers a link to raise a ticket, but again the link doesn't work. Tried calling on their story phone during work hours and it does not work either. I'm getting reminder emails to submit my meter reading online, but without an online account and no support, I do not know how do I submit the reading. I'm surprised how they get to operate in a market like UK
Date of experience: April 22, 2025
PM
Can't wait to switch to another company!
I was paying Β£159 per month for my energy. As of April 2025 my account was Β£200 in debit, which is very low compared to previous years. Home energy suddenly hit me with a Β£68 per month increase! I contacted them to explain I couldn't afford Β£227 per month and that summer was about to arrive where my energy usage would be a fraction of what I use during winter allowing my debt to be quickly repaid and my account balance would soon be in credit. After a long back and forth conversation a monthly direct debit of Β£186.57 was agreed. A few days later I get an email saying the direct debit will be Β£227.29! I contacted Home Energy again and was told Β£186.57 was not possible! I asked them to explain why but was ignored. I asked why they were unwilling to help their customers in difficult times and It was finally agreed a direct debit of Β£206.93 per month. I asked for email confirmation and was told that would be sent but, as yet,nothing received. A really stressful experience which I've never had with other Energy companies. I will wait until my debt is paid and will immediately switch.
Date of experience: April 15, 2025
dv
Stay clear of this company
Stay clear of this company, if they tried they couldn't have got more things wrong with my account, as for as the customer service on chat from Reah well that was absolutely disgusting and rude! NOW SWITCHED worst supplier we've ever been with!
Date of experience: April 3, 2025
A
Anthony
US
Tony H_H 12.03.25 Amid all the online to switch
Tony H_H 12.03.25 Amid all the online advice to "switch now" I stuck with Home Energy and was rewarded with advice that there will be no increase to my domestic tariff with the latest price cap hike. How refreshing to receive such treatment in an industry that has lost it's way and with a totally ineffectual regulator. Well done Home!
Date of experience: March 12, 2025
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