Homebox Stores
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I want to share my experience with this…
I want to share my experience with this company regarding their delivery service so that other customers can benefit from it. Over two weeks ago, I purchased a set of items through their mobile app: a mirror and a set of 6 chairs for dining table. There was a delay in the delivery, and they extended the delivery date by six days due to weather conditions. I understood this even though other companies I had deliveries with only delayed by a day or two. When the order arrived, I found that the mirror was broken. I requested a replacement, but I was surprised to find out that they did not have a replacement policy, only a return policy. When I returned the mirror, they did not refund the delivery fee and deducted it, even though this was not my fault. As for the set of 6 chairs, after some time, the chairs arrived but during assembly, it was discovered and forgot one chair and only delivered 5 chairs . Two days later, they came back but brought a chair in a different color. The delivery team apologized and said they would bring the correct chair the next day. Two days later, they brought the chair, but upon trying to assemble it, they realized that the fabric color was wrong. Despite numerous communications via phone, WhatsApp, and email, the missing chair has not arrived as of the moment of writing this comment, and there is damage to another chair received.