Hey!Broadband Reviews

I’m very happy with this man which is helping us by phone call he is fix my problem with new Wi-Fi router Thanks

Chris bellott was here to fix the WiFi did a great job 👍🏻

Cost, speeds, and technical support have all been good. Tech support is always eager to get any issues resolved, even if problems have needed to be escalated. My only concern has been the outages I’ve experienced in my area of West London, recently: 2 outages in recent months (despite being resolved reasonably quickly), have been less than ideal. However, I’ve generally received (almost) consistently good service, and would be happy to recommend.

The customer service was extremely poor! My contract was due to expire on August 26th. In June, I received a call from them asking if I wanted to renew the contract. I said that I would be moving in early August and didn't need a new contract anymore. They said they understood over the phone. But surprisingly, in late July, I received another email reminding me to renew the contract. To confirm if my requirements had been recorded, I called their customer service again and was told that no one had recorded my request to cancel the renewal. So I had to pay an additional £55 for one month. I explained that I wanted to cancel the renewal and lodged a complaint. The phone operator said there would be a complaint handling team contacting me. But the funny thing was that no one contacted me for two months, and even more astonishingly, my broadband service was still being charged. Today is September 24th, which means I still have to pay over £100 more. And I'm overseas and can't receive phone calls, so I repeatedly requested email contact but couldn't get through... Since I'm planning to take out a mortgage and can't affect my credit record, I can't simply cancel the debit card deduction directly... With such a complicated cancellation process, do you really still want to use this broadband service?

Engineer Chris Bellott attended my internet today at home, all working perfectly, thanks

I had a query about my payment schedule with HeyBroadband, as I thought I still needed to make a payment this month. The agent was very helpful and clearly explained that my next payment isn’t due until February next year. This was because I received a 5-month-free promotion for choosing to stay with HeyBroadband instead of moving to toob. Really happy with the clear explanation and helpful customer service. Thank you, HeyBroadband!

A couple of outages (not as bad as the ones when with Virgin); otherwise great value, and super speed in comparison with V.

Andre was very efficient! He installed our new broadband. He was also polite!

Fast response, very proffessional

Collen Msomi listened carefully,and resolved the issue quickly without making you jump through hoops. Brilliant customer service Collen. Thanks a lot. Ivan.

the agent (Sandile Mhlanga) answered my queries clearly

I just had the great experience where my needs were truly heard and met. I feel like my voice really mattered during that conversation today! This is the gold standard for how to prioritize people, and I am honestly so impressed. Sending big thanks to Adil who made my day so much easier.

Chris Bellott attended my Internet installation today, very professional and great speeds, recommended

Great service and communication. Engineer was communicative, friendly and hooked us up to broadband in no time at all. Thoughtful and careful install. Speed test check before he left. Very satisfied.

Multiple drops in speed. Equipment delivered and installed for free, charged after for not returning, obvious not clear selling point for joining the network. Not happy with the 1mo notice period, ended up with 1.5mo with 2 networks.

Chris bellott, was quick and reliable and fixed my issues

Excellent service – highly recommended! I have been using Hey! Broadband for 18 months now, and I am absolutely satisfied with their service. The internet is genuinely very fast and provides the speed promised in the contract. I am especially impressed with their customer service and technical support team. If there is ever a problem, they respond very quickly, communicate clearly and make every effort to resolve the issue straight away. They treat customers with respect, kindness and humanity. I would sincerely recommend Hey! Broadband to everyone. They are an honest and reliable company that genuinely cares about its customers. Thank you to everyone who works at Hey! Broadband, especially the customer service and technical teams, for your hard work and dedication. I wish every member of the team good health, happiness and many successful years ahead. Keep up the excellent work! I am a very happy customer. ⭐⭐⭐⭐⭐ Mirwaes Ghasemi

Chris Bellott was amazing installing our HeyBroadband internet. Can’t recommend him highly enough!

Thank you Chris bellott for smoth installation

The communication from Daniele was clear and precise easy to follow and any problems was sorted 100%. I wish there was more people like him J A Chamberlain