Greggs Reviews

Prices have increased quality decreased my usual order has gone up by £2 in less than 6 months .... Why the greedy price rises I have stopped using Greggs now as I feel I'm being robbed Tesco express meal deal and bakery is much better value and good coffee

Excellent service at Greggs Langney Shopping Centre Eastbourne. Staff helpful especially the manageress always has a smile when greeting you.

Greg’s at Greggs - Pakefield Lowestoft Absolutely brilliant,full credit to manager and staff Spotlessly clean, quality food and beverages I can not fault anything, even in busy times staff have time to greet you and all ways end by thanking for my custom. My go to place when holidaying ⭐️⭐️⭐️⭐️⭐️👍

Visited Greggs (Westhill) for the first time. Had a coffee and pastry, asked if I could have a side plate - 'erm no but you could have a tray' Why serve food and have no plates? You get the pastry in a paper bag and eat it from there - terrible !! Visited the toilets, no loo roll in the ladies and a few sheets in the disabled toilets and this was just before noon. Obviously the toilets were not checked or cleaned before opening, they were filthy to say the least, also I'd like to say, the whole place is desperate for a good clean. Said to member of staff, no interest when I told him. So no doubt the loo's will be in the same state for the rest of the day!! Pull your socks up Greggs, certainly won't be back - yuk !

Once upon a time, Steakbakes from Greggs were tasty and very nice. Today they taste like shit

Yesterday I forgot my rucksack in Greggs at 8-10 Cornmarket St, Oxford OX1 3HL. I called them at 6.15pm, just 15mins before closing time to check if it was there, not only Fonira and her colleague had put it in a safe place but they made the effort of trying to find me to return the bag. In the absence of a number to ring me, they called a number I had for my work place trying to find me and this morning I received a call from my work place telling me where I had lost my bag. I had actually recovered it yesterday just a few minutes before closing time. Not only this but the service was exceptional, very clean, friendly, delicious sausage rolls and Fonira and her colleague advise me on meal deals. I will not hesitate to recommend to everyone. Thanks Fonira and your lovely colleague.

Not impressed, I had a bacon & cheese slice also a cheese & onion slice after moving away from the counter I found them to be cold, not what I expected. So returned and asked the staff if they would warn them up. Disappointed to be told they couldn't reheat after it had gone cold. In that case they should keep the product warn, common sense is not common any more.

Beyond disgraceful! Purchased a cup of tea from Greggs drive through frontier park services in Blackburn on 14th April. The assistant overfilled the cup and handed it to me through the window. Upon contact with the cup, it opened up and spilled over my clothing and car. Due to it being hot, it penetrated through my leggings, causing a burn. No assistance offered till I got out of the vehicle and requested it. Upon reporting it to head office, they were oblivious of the incident as nothing had been logged by their staff members. After 2 months of repeated conversations, and images of the burn, the outcome was highly disappointing as Greggs accepted no responsibility for the incident and simply advised that I needed to go through their insurance company for any compensation. There are many more outlets for beverages so please avoid, as any negative experience will result in them absolving themselves of any responsibility and causing immeasurable stress and damage to the customer.

Went to Greggs this morning in Macclesfield . I wanted a bacon bap the lady said we don’t have enough bacon , then she said oh we do ?? I had the 2 hash browns . Then I asked about the deal which included an orange juice she said that’s not in the deal it’s the small juice next to it , there were no small orange juices ? Which I explained to the lady . No reply was there no small juices in the back or has nobody replenished the fridge . I have to say was disgusting the hash browns were cold the bacon was minimal and I ended up with a bottle of water as no orange juice ! Come on Greggs I’m sure even on a Sunday you can do better . The staff were clueless and I won’t be buying again .

Absolutely disgusting customer service food was cold and I soon complained and told me to do one so I throw it over the counter and said eat that then

The pizza is very cold and disgusting my stomach hurts so bad after eating it but when it's hot it's a bit better. There is barley any stock too.

Having visited GREGGS in Torquay 12/06/25 my wife and decided to go to our local one at Nugents Park Orpington What a mistake it was very unhygienic, filthy in fact ,food ect on the floor tables uncleared inside and out bins overflowing staff inside and out on mobile phones, first and last visit needs a health and hygiene assessment

What a scam Greggs used to give you a stamp card pay for 9 coffee get 10th free I had collected my stamps presented my card only to be told they no longer accept them I had to use the new application which I down loaded having served 20 year's in the Royal military police both in Ireland and overseas in war situations where I sustained a brain injury and witnessed 3 of my men killed in an ambush I sometimes have to spend a few weeks at a time having CT scans x-ray just to make sure everything is all good after the trauma sustained to my head and leg's what a shock I got when I went to use my free hot drink and cake only to be told that they have a time limit on when you can redeem the items you have saved for surly if you have saved the stamps you have saved them and are entitled to the item you have saved for apparently not in greggs if you have to spend a lot of time in hospital due to service to this country who cares not greggs to summarise I lost my first coffee because they withdrew the stamp card's I then lost my second coffee and cake as a result of a time limit from when you complete the task to be honest I have noticed like everywhere else the prices are creeping up and every little helps when you are on a Military pension which is pretty poor considering all the side effects I suffer from including PTSD long and short-term memory loss 46 diffrent tablets per day just to function and try and reduce my seizures I would have thought the woman could have taken the card and used discretion for 1 coffee but no so I just got embarrassed in front of a shop full of customers paid for the coffee and other items and left to now discover they time limit free item's in the new application they push on us to use I honestly think it's time I try to find a small independent bakery who value my custom and not as I see it cheat me out of items saved for forgive the lack of punctuation but I had to learn to read write and speak English again and my second language gone for ever as I believe I will be from Greggs shame on you Greggs I wonder if they even read these reviews probably to arrogant to bother never mind I definitely don't think my service entitles me to a free pass but I do expect fair and transparent treatment good bye Greggs.if you wish to contact me if you care briandennis335@gmail

Staff were nice my problem was with the cheese and onion pasty. Very nasty pasty very different to what I’d had in the past. It was swimming in this awful white sauce stuff with a chemical taste. After one bite I needed to chuck it away. The seagull looked at me hopefully but I couldn’t subject it to something so toxic.

Greggs is far too expensive. I don’t get the fascination with their sausage rolls - it’s basically processed mush 🤢🤢 I also think to be charged to eat in is a total cheek.

visit Greggs quite often but unless you visit at the right time hot savouries are tepid or cold this happens most times as there policy does not permit them to keep them hot cold savouries are not very pleasant that is why 2 star. Could they not install microwaves.

My husband and love gregs sandwiches ...and because im dairy intolerant most of the stores always make me a plain ham baquet and they are lovely ...thanks to lucy from bransholme center hull ..she is always happy smiley and friendly .never to busy to have a chat to me as we are pensioners .thanks lucy and her staff ..

HI Been around 12-12 pm at Kettering store inside shopping mall Greggs inside shopping mall ,I have chosen from the fridge a korreen sandwich roll with chicken it was £3.95eating indoor or 3,60 outside the premises .Shocking when I went at the till I been told it is a £2 charge extra to heat up the sandwich roll .told the women at the till to verify the price .Now whre is says it cost £2 extra to heat up a roll sandwich .I paid over £5.20 for a sandiwich korean chicken roll and a lucozade included in the deal .IT TOTALLY appauling been ripp off by the kettering shop extra nowhere it dislpay in the advertise about those charges .I will like a refund .Regards .MIHAI

I visited the Greggs outlet on Carrington Street Nottingham this morning at 06:35. I joined a very small queue and whilst waiting to be served I was observing one member of staff spraying cleaning products behind the food counter and using a cloth to wipe whatever surface they had just sprayed. Once it was my turn a different member of staff took my order, following doing so the other member of staff still spraying cleaning fluid and wiping the surface with I would assume now a dirty cloth turned around and started handling food namingly my food order with their bare hands. I challenged and pointed out that they have just literally stopped cleaning surfaces and were now handling food, were they not going to wash their bare hands? The other member of staff stopped them and sent them off to wash/sanitise their hands, on return they threw the bread that they had initially started preparing on the floor, (my assumption was that it was meant for the bin) and continued serving food. My point is this……. During Covid hygene standards were so high they were off the chart, today in 2025 those same hygiene standards have certainly depleted and are seemingly non existent, staff are serving food with bare hands and who knows what they have been touching or wiping on them, in this case straight from cleaning surfaces to handling food. This was first hand experience and observation, cleanliness/hygiene should be high priority, it wasn’t this morning as staff are sweeping floors and wiping surfaces down only 5 minutes after the outlet has opened…….disgusting and disgraceful!

13 or over to eat