Greggs Reviews

Went on a Greggs branch to get some food today and I left the premises very disappointed The only money I had on my wallet was a £50 note which the person serving said only £20 notes are accepted There’s no sign mentioning that at all I will not be going back to Greggs ever

Greggs and this store in particular have to be the most frustrating bakery around today. The Greggs app is such a con… whenever I’m due a reward, apparently it’s “not valid on that particular item”. Whenever I want a HOT sausage roll, they tell me they’re not allowed to reheat… but they have a hot counter 😂😂 so why not put a load on the hot counter! On the days when I feel like going for something else, the queue is a mile long, which in itself isn’t an issue, but they only have 2 people working and only 1 of them is serving. As I say, a very frustrating firm that could be AMAZING if they made a few common sense changes that are in favour of the customer. At the moment it feels like a load of people at head office are sat around discussing how they could make it a little more difficult for people to like Greggs. Come on Greggs, get savvy 🙏

Greggs sell some nice food, but have become increasingly expensive over the last 2-3 years. My grandson particularly likes the chicken goujons which usually come out at about 11.00am. However they must be one of the worst shops for getting people served. I was waiting in a queue of people at my nearest Greggs the other day. Two people were serving at the time and the queue was going down quite nicely, but then one of the people serving disappeared into the back of the shop. There was no real need I don't think to stop serving. I do not think anyone was waiting for anything to come out of the ovens and there seemed to be plenty of food available in the counter area. This happens very often at other stores and is very annoying. Please get the customers served, not mess about around the back when it's not necessary.

I visited the Cwmbran branch (the new) one right next to Primark, I ordered some foods then asked for decaf caramelised biscuits latte and the shift manager said she can’t offer ‘decaf’ because there was no option on the till, so I was shocked and not happy at all with her replied. I think she need to go on training again as she was not helpful at all, not going to that branch ever again in the future.

What a lovely gesture in st Albans city centre Gregg’s. Chees and onion pasty was not ready so served me vegetables one for free as there was wait for cheese and onion which I could not wait

Almost a three but this from a customer with a disability. Every time I go into local Greggs no attempt by staff to a provide a paper bag so I can carry out purchases. This happened to day in Darlington town centre. Staff can clearly see that am struggling with a walking stick, but simply place items I've bought on counter and make no attempt to place them in bag. Not sure it's company policy, but I literally have to beg to get one. Once I've asked they don't even place everything in the bag. It's frustrating and infuriating.

Diane is a great worker and she always provides a first class service ! Great attention to detail! She works on the TY Glas Estate.

I’m writing to share some disappointing feedback regarding the service at your Cowley Bridge, Exeter location (inside the Morrisons site). This is the third time I’ve visited this branch and experienced noticeably slow service. Painfully slow! During my visit today, there were no other customers waiting, yet two members of staff were entirely focused on sorting a coffee machine. Despite standing at the counter for nearly five minutes, I was not acknowledged or greeted - not even with a “we’ll be with you shortly.” Ultimately, I left without being served. This lack of awareness and customer care is unacceptable and frankly, quite rude. It’s frustrating to experience the same issue multiple times, especially from a brand I usually associate with quick and friendly service. I hope you are able to investigate this and ensure the team receives a reminder about basic customer engagement and service standards.

I love the steak bakes

Always call in after work

Very poor experience in Crawley branch. A cold bacon roll, with coffee that's more like milky water. Total utter disappointed of a breakfast offer. Hardly any bacon in the bacon roll at all. Nothing right here at all. I would not ever trust this lot with any order again.

If you insist on providing delivery services then maybe stop constantly cancelling orders. Boycotting greggs online now. Ridiculous. Waited 40 minutes for it to be cancelled... again.

I just paid 2.25 for a lucozade the prices of greggs now are an absolute joke. No wonder why people dont go in there as much now. Sort your prices out.

NO LONGER VALUE FOR MONEY They get the two stars for customer services, but it would be better if it was for value and food quality The breakfast baguette now only gets two Sausages and small they are and two pieces of Omelette!! NOT WORTH IT, And when yuu get the Hash Browns which is rare they are cold and soggy. Tip if you want hash browns order for pick up THE TEAM IN STORES ARE ALWAYS FRIENDLY AND HELPFUL - This is a corporate greed thing

as a regular customer visited 3 shops between 0930 and 1015 to get a breakfast baguette and a coffee none could do it-no bacon- no baguette-no egg and no apology....its a regular occurence.....whats the point of hhaving a decent offer and you cant put it on the counter....backstreet retailer -wont be back-rather pay more elsewhere

I think Greggs are very good since it comes with different options for different customers in this sum I give it a 5 star for there great service

Michelle and her colleagues in Greggs Saltcoats make a wee early morning coffee a real treat!! Where would we all be without a good bit of West Coast Scottish Banter? My guest from Manchester was well impressed with the genuine Scottish welcome. Well done ladies - keep being you xx

I do like Greg’s , there staff across the board of Greg’s have one pace only I know they not fast food chain however they are super slow path no multi tasking .Today I waited 15 mins one person on Que was out door , not only did I leave also had no time too go else wheee due too starting work !!!

Omg, so tasty I love it !! Thanks Greggs !!

The entirety of this food outlet was filthy. Uncleaned tables, accumulatedfood detritus on all parts of the floor, particularly under tables and chairs. I was going to use the customer loo, but didn't dare, especially given the state of the restaurant and service area. I had to ask a member of staff to wipe the table clean before I sat down with my coffee. I will never go into another Greggs. A vile experience.