Greggs Reviews

Helpful and friendly staff but no milk alternative in 3 different gregs I've been in .....making confused rewards pointless 😕

I am sick and tired of Gregg's serving (boiling) hot food, it takes me 30 mins to wait for my pasti to cool, this is an every day occurrence. I've given up buying pastis from Greggs. I am fed up of burning my mouth which is actually classed as abuse and incompetence,

Skegness greggs Only one person serving on a busy Saturday morning, To busy on internet orders Very very slow and bad management

We went to Greggs at trowel services north bound the the trainee that served us was fantastic but the old man who made our breakfast rolls was the most rudest person I have ever met I asked which one had brown sauce on and was told which ever one says it and he throw down our rolls

Well went in for an iced lemonade and it tasted like water with a hint of lemon taste! And way to much ice. Thankfully it was FREE from an offer . I definitely wouldn't pay for that .

I arrived at the flint shop the staff was so pleasant it was so nice I've visited Greggs in other areas and I've got to say Flint shop is the best thank you Greggs

Went in to a couple of Greggs now. Wakefield and Goole, both pasty cabinets had flies on the food. How off putting. Greggs need doors and heated pie cabinets.

Used my birthday voucher for the free baguette. It was awful. Soft. Wet. It looked like it had been thrown around the room. Chicken falling out. So much mayo. It was soggy. Not happy. No presentation. Poor.

I am not sure if this is the standard or only in the Bury St Edmunds store but they charge you extra money to reheat the food. They are the only clowns who do this. Why not just cook it for the customer fresh like every other store? Why cook it before hand then leave it sitting there all day going cold and stale? Absolute fools.

Skippers lane Middlesbrough staff are loverly I’m a regular and they are fast and always very polite lots of young staff been trained and they are doing amazing I would love it if you passed message on to staff at shop doing all the hard work lots of customers who visit this shop are regulars I would really appreciate it it for you to let them know how amazing they are 👍

Ruin my food by incorrectly packaging every time. Buy the doughnuts for the toppings so put them in a bloody box... Lazy staff...

Greggs Rontec Crawley is a real gem on the main road. Had a pie and coffee on Saturday morning the 28th of June. Although busy, Zino and his team were very friendly and accommodating. Service was swift and the pies were fresh and lovely!

Stone cold food always! Will not be bothering again, only used it this time as nothing else open and hadn't had one in years. Also the quality of the food has somehow sunk even lower

i opened a cup of tea to add milk, the cup was so full of water that as i pulled lid off the boiling water splashed over my wrist that the whole cup went over me, there was no sign of first aider. staff said just run under cold water. he then went off to serve customers. i sent pictures of my arm, an also the blisters. as yet all i am getting is we will get back to you. that was 2 weeks ago.

Really have went down hill over the past 10 years absolutely disgusting sandwiches and the price has went through the roof. It's like every time I go the quality is getting worse and every year it's getting worse 1 Star it 2 much too be honest!!! Every store all over the UK is the same reviews by a nationwide contractor. Disgusting best go to baynes or a local baker for real food

just been to Greggs on the industrial estate where i was in the line waiting my turn where i witnessed one of the employees (Shannon) screaming at her co-worker (think her name is shelly) in a not needed way and she was not even bothered about the customers who were there in the shop. absolutely disgusting behaviour.

Absolutely shocking, Bought 3 items Stone cold! Will not be going back there!!

Delivery trucks come every morning usually 3 to 4 am below a residential building and make so much noise, Having to get recording equipment installed by the council as obviously communicating to them the impact 7 mornings of disruption of rest no concern for those who live here etc . Saw online it's not the first time they have been in trouble for this too! Do better Greggs city residents don't get much in the way of peace but allow us maybe midnight until 5? Before rocking up clattering pallets banging doors etc . Once 6am comes my bedroom is above the store then the staff open up and there is my lot for rest ? It seems everything has to be done the painful way it's so sad

Delivery never received

I recently emailed Greggs Customer Service regarding an issue I was having with my app. This was on Sunday 25th May 2025. The day before Bank Holiday Monday. Within 2 minutes of sending the email, I had a phone call from Greggs Customer Service advising me how to resolve the problem!! Now if that is not Outsdanding and Excellent Customer Care and Service then I don’t know what is. All this on a Sunday and the day before a Bank Holiday I wouldn’t have thought Customer Services would be working. She did say they sometimes work from home. I have never ever had Customer Service like this and if there is or ever was a Customer Service Excellence Award then Greggs must surely be top of its game. Well done Greggs and thank you to the lovely lady who rang me that day.