General & Medical Reviews

Myself and my wife have been with G&M for the past 10 years, during this period we have made a number of claims for surgical procedures. These have been processed promptly and efficiently by G&M and to our complete satisfaction. My recent claim required an urgent resolution (for medical reasons) and their advisor Damian Pymm provided a excellent service, meeting all the necessary deadlines and approvals to proceed, within a very tight timeframe. From our personal experience, I would definitely recommend this company for medical insurance.

Efficient, professional and knowledgable. So good so far as a member!

When they are taking your money, there is no problem, but when I made a claim, theu refused to pay. General and Medical were dishonest and avoided paying out, despite me having been with them for years and this being my first claim. In my case they issued me a letter informing me I could go ahead with the consultation and procedure having checked it with the underwriters, yet the day after I had the procedure they phoned me to state they would not ne covering the cost of the procedure as the underwriters said they would not cover it, despite them given me a letter a few days prior giving me the go ahead. They avoided acknowledging their error even when I emailed them the copy of the letter they had sent me giving me the go ahead. I can honestly see why people have a distrust of insurance companies. Left me to pay the medical cost of £1,700. I cancelled my policy and with a better company now. I have and will continue telling all I speak to of my experience with them. It is also true of their rude customer service staffs who refuse to let the caller speak to someone in a senior position.

Ha performed as expected

I have only been with General & Medical for a couple of years and but due to some sudden health issues I have had to use their services quite recently. My experience with the staff, hospital treatment and covering costs was all hassle free and really helped put my mind at ease - thank you.

I’ve been a customer for a number of years and have always been satisfied with the service received. The staff are very helpful and have always been quick to approve my claims.

hi all, general and medical have really let me down. they really are the worst if the worst. they will avoid helping you at all costs. then won't let you cancel your policy. as they have rejected your claim. wich is honestly a complete discrace. I'm in complete agony. and they do not care at all. the lady I spoke to was possibly the rudest bluntest ever. do not use this company please

Folks please beware this health insurer is the worst of the worst. they always try to wind you up and the service they offer is horrible. they make you wait ages for a referral letter and also to avoid any payments. from nowhere they pull out a paragraph which hardly you or any solicitor will understand. there not transparent and dishonest please read the bad reviews carefully and think about twice. i did not pay attention to the bad reviews as everybody is different and everyone deserves a fair chance but after this experience i had enough and in future i will trust what trustpilot says.

Membership No.13188 We have been members of G&M for very many years and we have always found your telephone staff to be helpful and knowledgeable and authorisations have been prompt. Settlement of claims has been efficient. We will continue membership, but the cost is becoming prohibitive for us.

A number of years ago now but everything was carried out efficiently and successfully.

There has never been a problem with any claim and the support staff handling the initial claim and the bookings through to a consultant via telephone have been exemplary. They fall down on providing the Px with the necessary coding when attending the clinics and they don't seem to be as well known to the clinics as others. Usually it was easier to send on the invoice to G&MH. But then because of a slow payment policy you end up being chased by the consultant

It is very expensive

Hi We have been with General & Medical for many years but have only needed to use their services a couple of times. My wife stayed in a Private Hospital for a procedure and the experience for her was excellent. General & Medical covered all costs with minimal hassle. We were very pleased and hope to receive the same hassle free experience next time we need hospital treatment.

I used my insurance policy for the first time 2 weeks ago to claim for a neurological condition and am so grateful for all the effort that was put in from the claim team to make sure everything was done in time as I am a worrier and the deadline was tight for my appointment! I was recommended general and medical by my father and the policy has been a god send.

Hi, I just wanted to share my experience with general and medical healthcare. From start to finish everything was very swiftly and professionally dealt with. The claim journey, which I thought would be the most time consuming was actually completed very quickly. I only try to use the policy when I really have to and if the unexpected happens. I discovered that my policy actually covered me for a pre existing arthritis condition too. Overall a very simple process with above and beyond service. Peace of mind guaranteed.

Fantastic ! Amazing customer service and support for the community. Will definitely use again!

Excellent experience. Making a claim was very easy and I received the hospital treatment for my hernia very quickly indeed. Thank you!

We are are Health Insurance Brokerage who have been in business for over 20 years. I would strongly advise any individual or company NOT to consider this company. We repeatedly have to chase this insurer to pay our commission, Even when they tell us we will be paid, this is not always accurate. This is a great worry to us as it suggests this insurer does not have sufficient resources to settle their obligations. Furthermore this insurer has recently reneged on a policy for one of our valued clients, something NO other insurer we work with would ever do. We submitted a genuine application for this client. Eventually we were informed that they would NOT accept this, during which time the client had cancelled their other policy. No genuine reason was given for this. When we asked for the email address for the managing director, we were told this would not be given out ! I would advise customers or brokers to avoid this company.

Honestly it is quite laughable how badly their service is. It took over 8 weeks for them to get my medical notes from my GP practice, I then had to continuously go back and forth with my GP just to get it for them. Surprisingly you’d think that’s something they would do since I pay over £50 per month. They then denied my claim because I had one symptom, among a multitude of symptoms, which I’ve had before. Their customer service pretend to be helpful but are actually inept at their jobs. You’d be better off going with the NHS or another private insurance company. Also their response time is horrendous. I would send them an email on monday and would not receive a reply until friday and that’s if I send another email alerting them to having already not replied to my first. Please save yourself the stress, anxiety and anger of trying to make a claim with them. They are happy to take your money but make a claim and you’re waiting for 8 weeks for them to hand over your information to their underwriters. They also seems to have no sympathy at how difficult it can be when you’re going through a serious health issue and constantly having to follow up with them to make sure that they’re doing their job, which you PAY THEM to do btw. It’s really unfortunate because I though I had found a quality private insurance with affordable prices, but I guess that’s my fault for assuming that. I will now need to pay privately out of my own pocket (over £2k) for the urgent treatment I need after waiting 9 weeks because I thought they’d be able to help me. I will also be cancelling my policy with them and going with an actual health insurance company like Bupa or vitality. I would strongly suggest you do the same!!!