General & Medical Reviews

Good service

I had an eye test and was told my cateracts badly needed removing. I was initialy was directed to my doctors but asked to be referred to recommended consultant. I contacted Gen & Med Health Care for advise who walked me through the process and have now had one done - second to be done soon. The process was made easy for me which I much appreciated.

AVOID like the plague!!! They spend time flagging honest negative reviews! How Unprofessional! Wish I could score them ZERO stars! Generally uninterested agents who are passive aggressive with very poor customer services. Arduous and painful claims process and You’re almost made to feel criminal when claiming. Not the best policy on the market even their so called top tier elite cover. I do NOT recommend and advise all to carefully shop around for far more better deals. Market is a washed with them. Also be warned about their £250 excess fee per claim. This meant my policy was in effect useless as the excess per claim surpassed the policy total per annum itself . I was left with no option but to cancel after six months, even though I had the highest level of cover. Shame on this company and its horrendous staff and stringent claims process. I Do NOT recommend.

Transferring from a corporate health insurance policy with General and Medical, to a private one was an effortless procedure made very simple by the Sales Team Leader, Michael Sherman. Thanks for the great service and very competitive pricing.

It was very difficult to get authorisation even though I hadn’t claimed before. They were very unhelpful and kept saying they had their procedures even though I had been told I had to see a consultant that day, it was an emergency. I have been insured with BUPA and PPP and never had this trouble

I am a bit disappointed with general and medical as they didn't pay the only bill that I have occurred this year and I was sent 2 letters from the consultant even after I told them

Never any questions about claims other that legitimate ones. Great service, friendly staff.

Fabulous service. So much so my consultant has recommended G&C to his patients

prompt service. Covered all medical bills

I've been with G&M for approximatelly 5 years, having previously been covered by BUPA & Aviva. I was shocked into change from Aviva when I discovered G&M could offer directly comparable cover,for less than 50% of the price! The range of cover I selected for my wife and I, from the cover available, has proven to be of a high standard. Cost wise if one is prepared to fund an excess on the policy as my wife and I do, the annual premiums remain cost effective & value for money. Customer service staff are consistently friendly and responsive. I rate G&M 4 Stars rather than 5 Stars because on occasions administrative errors seem to occur a bit too frequently. In G&M's defence, administrative standards of hospital staff leaves considerable room for improvement, which I suspect creates problems for G&M. I'm please see G&M strive to widen their range of services, which can be useful when one considers the substantial deterioration in GP practices.

Very happy with claim this week all handled vey professionally and service that was excellent and nice manner

Very efficient, value for money.

They have been helpful when I claimed

G&M are responsive, helpful and offer overall a good comprehensive service.

Private medical insurance is very new to me and there are so many variables it's very hard to decide what you actually need. Michael was extremely helpful and explained the benefits very clearly. He spent a lot of time over the phone, which helped me decide what we were looking for and what we would actually be covered for ... great peace of mind, thank you.

Very happy with their service, the claims team who answer the phone are knowledgeable and very understanding. Clearly well trained and caring and not just ticking boxes.

I decided to take out insurance for my wife and I in our late 40s. The initial process was painless and quick. I've since fallen foul of the policy a number of times. The fault lies with myself for not reading and understanding the contract but for people reading this. Pre-existing condition will trigger if you've had any 'symptoms' 5 years prior to your start date. Symptoms are anything similar in that period even if you didn't seek medical attention. Finally make a claim which fails you can't back out of the contract for the full year.

Fortunately we have not had to use our insurance often but when we have they have been very helpful. I rang today about my insurance renewal and Mike rang me back promptly and talked me through the options available.

The best Private Medical Insurer on the market. Veryu friendly and helpful staff who are clearly trained to assist. I cannot fault this company, their service and products. Chris Smart