General & Medical Reviews

Please reduce time it takes to obtain authorisation . 2 weeks is far too long

Always someone helpful on the other end of the phone to deal with any queries

There is little or nothing to complain about so far.

Excellent service and simple to renew

Unfortunately I have made several health insurance claims over the past few years. Each time the claims process was made easy by the excellent staff. My last claim was particularly distressing to me and it was handled in a most helpful and sympathetic manner, and settled very quickly. The staff take the worry out of the process at a time when one is laid low by a health problem.

Good customer service. Good initial premiums. A selection of levels of cover to suit most needs The down side is the potential increase in premiums once claims are made

Bit slow to approve claims, and seem to need lots of bits of paper, but that's probably standard for the industry. Premiums creeping up, on account of me getting older. Shame that the Tories won't fund the NHS properly, but it's more important for rich people to pay less tax I suppose, used to be able to get to see a dermatologist in 4 weeks on the NHS, now 16 weeks and climbing.

Really excellent company. No fuss, no delays in getting the ok to go ahead with treatment. Been with them for years. My view? You will be hard pressed to beat them on service and price. Moreover, they are very friendly and helpful.

Untrustworthy company.. beware buying health cover from this people.They will find all loopholes possible not to pay your claim. Call centre people are also sweet but have one aim to fob the customer off. Happy to take premium for nearly 5 years. Please save your money and trust NHS then paying this bogus company.

Really good company, efficient and helpful staff. Been with them a number of years and never had a problem with their service

My first experience of making a claim and I am very very disappointed in the delays. Having to provide a full medical history and wait for a decision from the underwriter. Have been with BUPA and AVIVA and their call centre staff were able to reget me immediately. Will not be renewing with these clowns

Very easy to renew my insurance, it covers everything I need at a reasonable price. I havent yet made any claims but Im sure there will be no problems.

There is always a delay between talking to someone at General and Medical saying one needs to see a specialist, and getting the "go ahead". They put this down to needing to check up with their broker. This is most disconcerting as the reason you are seeing a specialist privately is to avoid the NHS waiting list and be able to get a diagnosis and treatment quickly. You should not have to wait for a broker's opinion. The staff taking the calls should have sufficient medical knowledge, and knowledge of what is covered by each insurance band to give you an immediate answer. It should also be accepted that certain tests and treatments will be done immediately on the first consultation with a specialist, and one should not have to ring up again to ask for "permission" to have them done. It should also be remembered that the person ringing is ill or in pain and is worried. They need gentle handling and reassurance that at least they will not have to worry about the money side of their treatment. Again this involves training of your operatives. I have however, never had problems with the payment of medical bills but I do pay over £5,000 a year in contributions!

I and my family have been members of General & Medical Healthcare for over thirty years. We have always been treated with respect and confidentiality, The system for claiming is relatively simple once you get used to it and claims are handled as quickly as possible. I would recommend this company for your private healthcare needs.

Very friendly and professional staff, who have been a pleasure to deal with. It was easy to set my policy up and they were happy to answer any questions I had and go through everything in detail, which was much appreciated as it was important to me that I fully understood everything. Thank you!

I switched to General & Medical a couple of years ago, mainly because I could include cover for Asthma on my policy. The claims process has always been easy and the staff have always been helpful. I would highly recommend.

I found my encounter today to be knowledgeable, helpful and guided me through a complex process.

Generally a good and fair company for health care claims. The only improvement I would like to see is a streamlining of the system for getting approval for consultations...having to get a procedure code from the relevant consultant/secretary can often be a pain!

Great service