Porter Airlines
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porter has gone downhill
I have been flying porter for over ten years and since Covid the airline has really gone downhill. The seats have become narrow and as hard as concrete. The seats themselves do not properly support an adult body as the seat is so small it seems more like a youth seat. Nor do the seats recline. Otherwise the flight crew are friendly, and offer beer, wine, and non alcoholic beverages with dried snacks. The Q400 turboprop planes are comfortable and fairly quiet, but its the seats that are miserable. This was not the case a few years back when the seats were comfortable and the airline advertised that fact. Now the whole plane is basically configured as steerage class, I advise to bring your own seat cushion. Becareful when booking seats. Their basic fare has replaced their standard fare making it more expensive to fly. Neither are these lower fares refundable anymore; if you want a refund after 24 hours post booking you are out of luck. It used to be that you could cancel a flight and use the fare for towards a future flight, not anymore. Premium fares such as freedom are exceedingly expensive, but allow you to make changes to your flights. I still continue to fly porter as it flies in and out of Toronto Billy Bishop airport, but if it were not for that reason I would look at other competitive airlines, as porter no longer stands out from the other airlines in terms of service and passenger comfort.