Porter Airlines
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Horrible staff, very rude
Porter airlines staff are just horrible! I had the most frustrating experience with their staff in Toronto. The girl there, didn’t let me and my partner on the plane. We were flying from Ottawa and we had a connection flight in Toronto to Orlando. First of all, their flight from Ottawa to Toronto was delayed for 15 minutes since the airport had no gates available for the plane, second of all, everyone knows U.S passport check lines might take some time. Our flight was at 10:30 and we were at the boarding counter at 10:18. Despite their policy on their website clearly states their last boarding time is 10 minutes before departure, the girl refused to board us at 10:18 (12 minutes before the flight) and literally left us there unattended (disrespectfully) and came back after 15 minutes telling us that the next flight she can get us on is 4 days later! Imagine, we had booked our hotel, bought our Universal tickets! And when we complained her and her unhelpful (and disrespectful) manager told us they had released our seats and removed our luggage from the plane! It seemed to us they had Worst airline ever! Worst staff ever! Super super rude! Especially their Toronto staff.