Favor Delivery Reviews

Horrible company part of HEB. They don't care and make you work so hard to get to them. The phone number says we do not accept incoming calls then what do you accept? Paid $76 for3 small items from Mi Cocina and then the items were crossed off, did not get what I wanted or even ordered it was disqusting threw it away after taking three bits then got sick as a dog, it was cold and I got food poisoning. DO NOT order from them they do not deserve the money as they fail most of the time.

This app is the worse! I wanted to try it out because I thought it would be cheaper and affordable than Doordash. I was wrong and this app is a big lie. My order started out $39.83 then it got updated to $44.26. I was not given the option to set a tip so I thought that once they deliver I will get an option to tip but no. They decided to add on their fee of $7.19 and a $10 dollar tip for the driver which I did not authorize. My order came up to $69.94. This will be my first and last time ordering through favor.

I have to rate them 1 star, if I could, it would be -10. I love to write good reviews. However there are Instances when a negative review is warranted. I am in business for myself and reviews can make or break you. I try to give the company the benefit of the doubt in most situations realizing we are all human and sometimes mistakes happen. so long as it's an honest mistake and a diligent effort is made to fix said mistake I'm cool with it. But when you are lied to by the drivers and then customer service too, well that deserves a very bad review. Long of the short, Favor charged me for an order I never received. Favor Delivery lied several times about delivering the order. Their customer service lied to me and said they are committed to helping me. No help, they said their is nothing they could do to help me. Favor Delivery is a HORRIBLE service, it's an embarrassment that they claim to be a Texas company. ** RECOMMEND NEVER USE THIS SERVICE**

This is the most frustrating completely deceptive process I've ever ,or can remember dealing with in a very very long time. It is so blatantly and issue that should be corrected by favor due to the fact I approved the order that stated my credits were applied (I did not apply them ..spark did) and got a total less the tip. driver got to store and text me about some items that were out. He also called me. I had him add another item that was on my initial order ..now qty of 2 instead of 1. I was trying to keep the total in same range as initial order price wise. Well there was no receipt or tip shown until after the order was delivered and driver was gone. How convenient when you are going to screw the consumer royalty with final total . My order was zero dollars according to favor when I approved order. I had 21 dollars in credits and my order was almond st 21.00 .total was zero. I asked driver how do I change the items in apps or did he remove the out of stock items and add the substituted items or added items . I asked if my credit was going to be applied or carried over to this new shopping list or what? He said I don't think they even know the order changed, I said well if you are purchasing items shouldn't you be able to do that in app as well to reflect the changes and my credit was already out on my order . He said he wasn't sure. I closed door and had noticed my leg diet coke was a clear liquid. I thought it must be sprite. Didn't sweat it . But I get to my phone and see not one but two receipts in a picture captured by driver .none is 16 some change other is 11 some change. Mind you my order on favor ,the listed items is still the same as original order. ??? My total has changed from zero dollars to 27 some change and a 6.50 tip, where was my damn credit and why was I charged way more for items on the driver receipt than the price on favor app for the items I got?? I finally got someone on chat support because there is no way to speak anyone at favor and the driver number is not working now and the ability to message driver is now deactivated. But it says in app to contact driver if there is issue with my order or fee. YOU CANT ! AND YOU CANT SEE WHAT THEY CHARGE YOU UNTIL THE DELIVERY IS COMPLETED!!! BRILLIANT WAY TO AVOID AND HIDE AFTER YOU HAVE BEEN LIW DOWN FAVOR!!! KUDOS!! AFter 3 hrs of calls to every number every heb corporate number and Cust service option and chat support ...I was not able to reach a person about favor or anyone at HEB that handle any thing whatsoever for favor. I went so far as to call the training center in Houstoñ and the tech hub in Austin and still had no luck. I was told by employee of HEB that they have no contact for favor at all. How do you own a company and they are the provider of said companies deliveries and they own the delivery service??????? It's absurd. I got the most ridiculous absolute refusal to correct my charges and was told they could not apply credits to my order because it had a age restricted items . Lol IT HAD THE SAME ITEMS WHEN YOUR APP APPLIED THE CREDITS BEFORE I APPROVED ORDER TO PROCEED!!!! THEY DONT PROGRAM THEIE APP TO NOT APPLY CREDITS TO AGE REATRICTED ITEMS WHEN YOU GIVE CUSTOMER THE TOTAL ? AND I DIDNT APPLY THE CREDITS FAVOR DIS! I DKNOW HOW MANY CREDITS I HAD OR WHAT COULD BE APPLIED TO ORDER. FAVOR DID IT FOR ME!! I HAD SO MANY INFURIATING CHATS WITH SUPPORT I COULD NOT BELIEVE WERE ACTUALLY HAPPENEING. TO BE SO BOLD TO COMPLETELY SCAM AND DECEIVE THE CONSUMER AND NOT THINK YOU WETE OBLIGATED TO CORRECT IT WHEN IT IS CUT ANS DRY ,SCREWED UP ON MANY LEVELS . THE PRICES WRONG ,NO ACTUAL PROVISION OF CUST SERVICE OR A FRIEVANCE POLICY THAT IS EFFECTIVE FOR THE CUSTOMER NO REFARD TO OR CONCERN TO EVEN GIVE ANY ASSISTANCE . I ENDED UP WITH MY CREDITS DEPLETED AND PAID FULL PRICE PLUS Some FOR THE ITEMS AND THEY DIDNT CHANGE THEIR TORAL WHEN I REDUCED THE TIP ! THE TOTAL SOMEHOW IS THE SAME!!! ALSO AFTER THREE HOURS I WAS PARCHED AND MY DIET COKE TURNED SPRITE IS CARBONATED WATER,

Beware. I happened to check my bank account a couple days after ordering through favor. They decided to add over $10 to the price of the food I ordered (not talking about fees, taxes, etc, the price if the meal itself vs what the price showed on their menu when I ordered) and added a $6.50 tip which I did not authorize because I tipped in cash.

The worst delivery service ever existed. I was charged 12% service fee by the restaurant, 12% service fee by favor and the deliver person tipped themselves 20% in addtion to the cash tip. 35$ order came out to be 55$. Will never use this service again.

They need to quit it with that fake generic response of "we would love the opportunity to discuss this further with you". That discussion literally went like this " looks like someone from Trust & Safety reached out to you". I'm really not all that surprised their rating is so awful. Trust and safety did respond to me. They told me that my current account is deactivated and any account I try to make in the future will be as well which would ban me for life from ever using their service. Wish they were very vague about the details for which my account is banned but strongly implied that it was due to their fraud detection tools that they clearly don't know how to operate. I was not committing fraud I was trying to place my first order. If favours trust and safety would have taken the time to investigate their allegations about me they would clearly see that they got it wrong.

This app should be taken down! Never receive food! I don’t think I’ve ever had a successful order with you! Never again! App is getting deleted

I would give them zero stars if possible. They make it very difficult to reach customer service when you haven't yet made your first order. Then to find out my account is permanently banned for no reason. I assume it has to do with their $20 promo but I'm not a scammer and their system is messed up because I've never used it once. Maybe I'm crazy but it seems like a dumb business strategy to offer a promo and rely on software that is incorrectly banning potential long term customers for life.

Ima coming in strong ..If you work for Favor you don't make s..t....It's terrible I almost got taken by 3 men ..in 2020...if your poor struggling you shouldn't be doing these damn apps anyway..save your money or go pick it up yourself...and if your working for favor only do it if you got money..they ain't covering gas....People don't be tipping even if they food hot. Like imagine driving 25 min and 25 back and they tip you muth..... 3 dollars?....SMH I think everyone is wrong really. Mankind ain't s..t

Downloaded app, signed up, started an order, tried to enter my payment details and then get an error saying my account is suspended and I need to contact support. Cannot figure out any way to do that. Their help page is just a few FAQs and hours of operation (which includes the current day/time).

After swearing I’d never order from Favor, I decided that I’d see if they’ve improved. They haven’t. After order two large pizzas and a desert, one hour and forty minutes lapsed, and every time I looked thereafter it kept pushing out another15 minutes. I finally called the restaurant. Favor never placed my order because they didn’t have any runners available. I’m angry that they didn’t bother notifying me so I could cancel and get something from another service. I AM THROUGH WITH THEM FOR GOOD SND HABE DELETED THE APP.

Never again. It took over an hour and a half to get my dinner and was cold when received. App is a joke for checking status. They added fees to my total after I ordered and added a larger tip than I would have left for the service I received. Only reason I used them was a $20 discount I received at HEB but it wasn't worth it. Never, ever again.

Order your food in morning to eat your dinner, if delayed you might get it for your next morning breakfast.

1. I went to my account and ordered b ar b que for delivery from the favordelivery site. 2. A 'runner' was assigned and the count down tracking clock started. 3. With 15 minutes left until scheduled delivery a new 'runner' was assigned and the clock reset to 35 minutes. 4. I texted Dexter, my new 'runner' to learn where he was and he replied on his way to the restaurant. 5. At the 10 minute mark Dexter texted me back and said he could not find the restaurant. The restaurant has changes names and menus and the items I ordered were not available at this replacement one. 6. I went to the favor delivery website looking for help. The only number that they display for help was called and I received a message that the number only takes text messages. 7. I tried to send a text to the number (5 times) and the text would not go through. There is no way to contact anyone at favor delivery for customer service. I suspect this business will not be around long unless they model their customer service like instacart, grubhub, amazon, ubereats and the others. This group is a disgrace to the on-line services industry.

2nd attempt to get whataburger delivery. This order cost me close to $20. For a #1. Hamburger fries drink. Order placed at 9:33pm. It's 12:12am. Still waiting on food. Receipt shows name and phone # of driver. However, voice-mail indicates different name and sounds as if maybe it's a younger person. Still waiting.... no way to contact Favor delivery this late. Still waiting.... hungry. Been craving whataburger all day. 2nd, failed, debugger attempt. Around $38 between 2 defined orders placed. I'm hurt, desire, and hungry. Waiting. Hungry.

I ordered a 25$ plate and used this app for some reason. Then once my credit card went thru they charged me 53$!!!! I could have went down the road to McDonald's and got a 5$ meal!!! I wouldn't recommend this app!!!!!! I WILL NEVER USE THIS APP AGAIN

Favor corporate is not transparent with their fees and have an unfair amount set for tips. Customers should be able to click tip amount. Favor pay your own bills out of your profits. Stop the BS

Ordered food from VelvetTaco and did not know who was delivering. Never received our food. Called Velvet taco and was told we would receive a refund from Favor. Still waiting and after reading reviews I now realize that we probably won’t. What a terrible delivery company and can’t believe that H‑E‑B uses them as they are awful!

Wish I could give zero stars. HORRIBLE delivery service. I rarely ever leave bad reviews but this one was necessary. first, the reason why I downloaded favor is because they had a promo for a free Starbucks coffee. I ordered the coffee, it was completely free, yet they put a $50 hold on my card? What was the point in doing that. They don’t mention it when you’re checking out. Then they gave me a $15 off promo. But when I went to use it later on, it had turned into a $10 promo instead? I ordered something for 7.99 from taco cabana. With the $10 off, my total came out to $1.39. That was yesterday. Today, I noticed they took $8 off of my card. I emailed them about it, and they’re saying it’s the service fee and tip. Why in the world would you not say that UP FRONT when I’m CHECKING OUT? If my TOTAL says $1.39 then that needs to be my TOTAL. Crappy, unprofessional company.