Favor Delivery Reviews

Customer service is extremely hard to reach if you haven't made a food order. I have emailed accounting multiple times for a gift card receipt, and they are unresponsive. They need to have a general customer service number available...

The delivery from mod pizza took more than an hour for favor to find a runner. Then the pizza was cold and barely had any toppings or sauce. Probably the worst pizza delivery I have ever had. I have had mod pizza at another location inside the store and it was really good but this was years ago. And favor forced me to tip the runner which I shouldn't have had to bc that should always be a choice. U tip after u get the delivery and can tip based on things like the temperature of the food etc etc. The favor app had actually tipped $7 from my account but luckily I noticed and lowered it to $2 bc they forced a tip of atleast $2 even though the pizza was cold. I won't ever try to use favor again or go to a mod pizza and I don't recommend either..

At check out, the app didn't show the "tip fee" in the list or total of items. Don't even at check out. but when billed, the app and the email show $5.00 I didn't agree to give away as a tip to the deliverer. Fraudulent app. Stay away!

Apparently, Favor does not have the ability to hire drivers with a basic understanding of English. I will not order from Whataburger because of the terrible service. HEB is next.

Placed an order...started out as an affordable order, then realized that they added another $15.00 to the order without my knowledge or approval. Immediately cancelled the order, however, they charged me the $15.00 as a "cancellation fee". These "bait and switch" fees that these delivery companies continue to use to pull you in and then get you in the end are ridiculous. I have asked them how to cancel my account as there are no links or instructions to cancel that I can find on their website. I'm done with them.

I started off using favor during Covid. It was an amazing service. Now it’s trash. The last 3 deliveries said “at the store” and after over 1.5 hours each delivery said cancelled. I don’t know what the issue is with the service but it’s gone downhill and I won’t use them again. There are too many options out there to use this app.

False information in the commercial with the woman that is new to Texas. It’s meant for those that can connected with the overly simplistic definition of Texas and its people. It’s meant for people from out of state. Would never use this app.

I opened a new account and placed my first order. As soon as I clicked the pay button got the alert my car had been charged then got an error on the app saying my account was suspended and it showed no order pending. I found it suspicious that there is no resource to directly contact them for support. I'm canceling that card, disputing the charge, and blasting them on every social media platform I can find as a scam.

It says my item was delivered it's not here it said 12 minutes for 2 hours or more for my delivery from Cane's Chicken this company is garbage don't ever use it if I can get it less than a rating of one star I would I'd give it negative five stars

Favor was great in all categories EXCEPT 1, why do they charge my account an extra $30 on every order. They say it is a hold, I am 53 years old and every company i have ever dealt with has only charges my Debt card or Credit card for what I have purchased, I canceled my card and deleted the App,

I had an issue with my order when it arrived at my house and contacted favor . They were quick to respond and were apologetic and refunded my order! Polite and honest and very professional! The BEST!!!

Unsealed food delivered again, drinks spilled, unacceptable service. I gave them enough chances no more, I hope they go bankrupt soon.

We’ve ordered twice and both times our orders did not arrive, runner said they dropped them off when they didn’t, customer service was rude and dismissive

This is company is a joke and HEB as good as they are and are for the consumer needs to dropped this Favor so from there portfolio this is a disgrace of a delivery company . Almost seems like your dealing with a mom and pop shop who don’t have there business together horrible delivery took 3 hours today and the other day my wife never received what she ordered but got an apology text . Keep your apologies people are pissed.

The person's name changes at least three times during the delivery. And a nice looking lady driver on the app (I'm a single woman and appreciate knowing that) will turn out to be some guy at your door. A total lie. It takes about an hour at least to get your delivery. Don't bother ordering anything that needs to remain cold as it will be room temperature when you receive it.

Favor charged me $218. For McDonald order of 2 happy meal 4 quarter pound meals The runner edit price 4quatwr pounder meals $166.00 I have the receipt n the company favor Process the complete order even tho I told them McDonald would not charge me $218 for a order of $67.00 This happened in Georgetown Texas . Do not use favor unless you want to get robbed

1 hour and 45 min for Delivery, the food was nasty by the time we opened the bag. I opened the app the next day to leave feedback only find out they added over a $15 tip on top of the $12 I already paid in fee’s. I couldn’t believe my eyes, so I contacted support and they told me too bad, I can only adjust tip within like an hour or something ridiculous. Anyways I disputed the whole charge.

Twice I’ve had problems with favor delivery. The last time I was overcharged. I submitted a refund request on the delivery app but never got a response. I’m through with them. They’re expensive and don’t deliver on service at all.

I can’t say I would recommend this delivery service. It is not consistent and expensive for what often is a disappointing experience. My latest order from McDonald’s arrived ice cold — looking at the receipt comparing the time McDonald’s listed and when I received it, it was over 45 minutes (but the store is maybe 15 minutes away)? No wonder it was cold. I also have had large orders that I was charged $50 for go completely missing and never arrive. There’s no way to get a refund or to report the runner or anything. Use at your own risk, it’s a crap shoot on if you get a responsible runner or not.

favor has zero customer service, absolutely no accountability and charges a fortune. i recently ordered lunch for 4 people and the delivery person left it in the hallway, did not knock on the door or notify anyone. when i opened the bags the order was completely wrong, as in they delivered someone else's food. i reached out to the support through the app and was told they would provide a partial refund!?! but i would still have to pay all fees associated with the order and the tip. i said "interesting business model...you are running off a customer who has been ordering through favor for years" and was told "it's our policy". i deleted the app...i will not approve payment on the last order and most importantly, i WILL NEVER USE this service again.