Regent Seven Seas Cruises
View company profile →
SEWAGE on Regent Seven Seas Mariner Do NOT CHOOSE Regent Seven Seas…
DO NOT EVER BOOK Regent Seven Seas Mariner and Bon Voyage Travel out of Tuscan, AZ for the following reasons: I wanted to give you true feedback on my recent cruise that began on Sept 7 2022 from Vancouver Alaska Inside Passage. I asked for a total refund for the upgrade to DECK 8. $5,600. DO NOT EVER BOOK REGENT SEVEN SEAS!!! BAD SHIPS EVEN THE NEW ONE"S THIS COMPANY NEEDS TO GO BANKRUPT!! THEY WILL RIP YOU OFF!!! 1. SEWAGE on my DECK 8. This was on the first and second day. It was disgusting, made me sick to my stomach. How could this happen? When the ship moved the waste moved with it..not sanitary. Plumbing was a huge issue due to the movement of the ship, the crew said. 2. A MID-SHIP cabin is not supposed to constantly move even in port. I missed every port except one since I could not sleep with the movement and I had upgraded for an extra approx 6k to not have this happen but it did because it is an old ship, old stabilizers, A/C did not work and a refurb will not fix this. For instance when dining in La Veranda even in port the glasses were shaking on the table. 3.Repairs are constant. Cabin shower door had to be taken off and repaired. This ship just left the dry dock so why were they banging away as we tried to locate it with the help of the wonderful head housekeeper. After several hours the carpenter came to my room and said it was them working. 4. The food was just okay: Prime 7 is supposed to be the best. I have had better steak at home and the lobster was tough. 5. The People the good, the bad and the ugly. First, almost every employee on the ship was outstanding!! Beyond outstanding!! My Housekeepers, Spa Therapists, dining rooms and everywhere you walked there was a big smile and of course I am a happy person so I loved this. Security was excellent. Embarkation is excellent. Disembarkation is excellent. Captain did not take any risks and the cruise director had a nice voice. Except, the Destination Desk the people were angry with mean faces and just fixed to their computer and not friendly they seemed we were imposing on them. My butler had to attend to 13 cabins. He never filled my written request for pretzels so simply asked every day and still did not deliver. Nice man but way too busy to give proper attention for the extra 6K. The Cruise Consultant was so RUDE. He invited me in to discuss other potential cruises and the moment he realized he had nothing to offer he stood up and asked me to leave. Anyway, this is true and factual. I am asking for a refund for the upgrade ONLY not the entire cruise. I also know cruise companies have the bad reputation of never wanting to give anything back to their clients and now they have the chance to make this better for the industry. I worked hard for 40 years and saved my money so I would be comfortable but it was a disaster. The Travel Agency Bon Voyage Travel, Tuscon sells this cruise line and does not tell you the truth. Oh, I recently rec'd an $800 credit which is horrible and I will not travel on this cruise line.