Kim

Nov 15, 2023

This is the most frustrating completely…

This is the most frustrating completely deceptive process I've ever ,or can remember dealing with in a very very long time. It is so blatantly and issue that should be corrected by favor due to the fact I approved the order that stated my credits were applied (I did not apply them ..spark did) and got a total less the tip. driver got to store and text me about some items that were out. He also called me. I had him add another item that was on my initial order ..now qty of 2 instead of 1. I was trying to keep the total in same range as initial order price wise. Well there was no receipt or tip shown until after the order was delivered and driver was gone. How convenient when you are going to screw the consumer royalty with final total . My order was zero dollars according to favor when I approved order. I had 21 dollars in credits and my order was almond st 21.00 .total was zero. I asked driver how do I change the items in apps or did he remove the out of stock items and add the substituted items or added items . I asked if my credit was going to be applied or carried over to this new shopping list or what? He said I don't think they even know the order changed, I said well if you are purchasing items shouldn't you be able to do that in app as well to reflect the changes and my credit was already out on my order . He said he wasn't sure. I closed door and had noticed my leg diet coke was a clear liquid. I thought it must be sprite. Didn't sweat it . But I get to my phone and see not one but two receipts in a picture captured by driver .none is 16 some change other is 11 some change. Mind you my order on favor ,the listed items is still the same as original order. ??? My total has changed from zero dollars to 27 some change and a 6.50 tip, where was my damn credit and why was I charged way more for items on the driver receipt than the price on favor app for the items I got?? I finally got someone on chat support because there is no way to speak anyone at favor and the driver number is not working now and the ability to message driver is now deactivated. But it says in app to contact driver if there is issue with my order or fee. YOU CANT ! AND YOU CANT SEE WHAT THEY CHARGE YOU UNTIL THE DELIVERY IS COMPLETED!!! BRILLIANT WAY TO AVOID AND HIDE AFTER YOU HAVE BEEN LIW DOWN FAVOR!!! KUDOS!! AFter 3 hrs of calls to every number every heb corporate number and Cust service option and chat support ...I was not able to reach a person about favor or anyone at HEB that handle any thing whatsoever for favor. I went so far as to call the training center in Houstoñ and the tech hub in Austin and still had no luck. I was told by employee of HEB that they have no contact for favor at all. How do you own a company and they are the provider of said companies deliveries and they own the delivery service??????? It's absurd. I got the most ridiculous absolute refusal to correct my charges and was told they could not apply credits to my order because it had a age restricted items . Lol IT HAD THE SAME ITEMS WHEN YOUR APP APPLIED THE CREDITS BEFORE I APPROVED ORDER TO PROCEED!!!! THEY DONT PROGRAM THEIE APP TO NOT APPLY CREDITS TO AGE REATRICTED ITEMS WHEN YOU GIVE CUSTOMER THE TOTAL ? AND I DIDNT APPLY THE CREDITS FAVOR DIS! I DKNOW HOW MANY CREDITS I HAD OR WHAT COULD BE APPLIED TO ORDER. FAVOR DID IT FOR ME!! I HAD SO MANY INFURIATING CHATS WITH SUPPORT I COULD NOT BELIEVE WERE ACTUALLY HAPPENEING. TO BE SO BOLD TO COMPLETELY SCAM AND DECEIVE THE CONSUMER AND NOT THINK YOU WETE OBLIGATED TO CORRECT IT WHEN IT IS CUT ANS DRY ,SCREWED UP ON MANY LEVELS . THE PRICES WRONG ,NO ACTUAL PROVISION OF CUST SERVICE OR A FRIEVANCE POLICY THAT IS EFFECTIVE FOR THE CUSTOMER NO REFARD TO OR CONCERN TO EVEN GIVE ANY ASSISTANCE . I ENDED UP WITH MY CREDITS DEPLETED AND PAID FULL PRICE PLUS Some FOR THE ITEMS AND THEY DIDNT CHANGE THEIR TORAL WHEN I REDUCED THE TIP ! THE TOTAL SOMEHOW IS THE SAME!!! ALSO AFTER THREE HOURS I WAS PARCHED AND MY DIET COKE TURNED SPRITE IS CARBONATED WATER,