Express Estate Agency Reviews

A bit drawn out Slating my current estate agent However was knowledgeable and easy to talk to

Contact was variable depending who I was engaging with. I had to chase for updates and information more than I think I should have done. The customer portal seemed to lack updates (including the offer I ultimately accepted - which still doesnt show im the system after a week). After I asked to change property sales manager, things improved a little. Still not to the level I would have expected. That said, my house is sold, so I can't complain too much.

Anderson provided us with answers to questions we had about property information promptly. As well as this, Anderson was fast at replying when we were putting in our offer which was great as we were never left without a response!

Beth was great kept in contact, even during the slow part when the searches etc were being done, she phoned and made sure everything was going ok. Always took the time to explain things in plain English.

Having received an invitation to call express estate agency, isoke with Daisy with my first question being if you are going to make some ridiculous offer for the property w can have a very short conversation.She handled it very well and pointed out all the ways that your business might be able to help us achieve the sale of the property.This got me round to thinking that perhaps we should utilise your services and that might well be the case.

An absolute pleasure and delight to deal with Nikola and she highlighted the explanation of the process and the benefits of the company.

knowledgeable and helpful without being pushy. Agent I spoke to was friendly and informative. Gave honest feedback about what we'd likely get for the property either as cash buy now (20-30% less) but realistic about what we'd get within next month if a buyer was found. There was a slight misrepresentation of where our property for sale actually sits on rightmove as when I checked it was not 184 pages down on listing - that may have been without filters, but when price range and bed numbers set, our property currently with another agent appeared on first page albeit a couple scrolls down!

Good customer service, quick feedback

Awesome and very much on the ball. Constant communication when required and very helpful

So far everything running ok , il give full review when iam in the house thanks

Connection was rubbish, not your fault, but agreed to reschedule for later, promised a call later in the day to arrange but no call. Further consideration and we no longer want to progress down this route at this moment in time, so follow up calls no longer needed.

Even though it wasn’t an in person meeting, it was somehow good to meet via video call instead phone. The meeting was very professional and informative. Very happy with the service provided by Isobel.

Everything was explained in a manor that was easy to understand. The whole process was simple and easy.

Everyone i dealt with was extremely good and Jessica was especially letting me know what was going on with telephone calls to keep me up to date and I was really pleased with how many viewings I got in a short space of time.

Communication is great, quick to provide feedback following a viewing. Always aware of what's happening with the market, and ready to make suggestions when necessary.Jesse has been really proactive.

Great efficient service, Shane was very helpful and supportive throughout

Awful. After reading the reviews on here fortunately we was renting and not selling. Agreed on renting a flat but was told it would not be available until August. Agreed to wait. References sorted and then 2 weeks later receive an email that the property is sold. Apparently the landlord put it up for sale same time as putting it up for rent. So I looked on Right Move and the flat was up for sale with the SAME estate agent. We are lucky, only wasted two weeks of our time. Imagine if they had told us in July

Awful Estate Agents, they don't bother to answer the phone or even respond to messages. Check them out for yourself, call them, they don't answer their phones, if you press the options for " I want to sell my house ", you will get someone who takes a message. You might then get a call from them. Once you have signed up as a customer trying to sell with them, they don't answer their phones or respond to messages.

Shane was so helpful and professional in his dealings with us and securing the purchase of our new property.

Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Express Estate, and the experience has been nothing short of a disaster. The customer service is appalling; communication ceased immediately after the purchase was completed. Emails, including those directed to "Beth Ramsden," went unanswered. The condition of the property upon completion was significantly below the advertised standard and what could reasonably be expected. We even granted the seller an extra day for cleaning, yet the property was still far from acceptable. This discrepancy has resulted in a £5,000 financial loss for us. We attempted to resolve this by emailing but received no response whatsoever. We have now been forced to pursue legal action. We feel compelled to share our deeply negative experience to warn others. Avoid Express Estate Agency if you value professional service and a smooth property transaction. This has been a profoundly disappointing and costly ordeal.