Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now I’m left with my mind at ease. Fantastic service! I’m a very happy customer.
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expressestateagency.co.uk1,000 total • Write a review
It has sold in 5 weeks and I was kept informed all the way . It was on the market 3 months with another firm and had hardly any interest
Date of experience: July 8, 2025
Samantha made us feel at ease with all the information she provided...looking forward to your Company selling our Property
Date of experience: July 8, 2025
We had such a smooth process dealing with Frances. The communication was spotless and she was really helpful along the way! Definitely recommending the agency for future sales / purchases
Date of experience: July 3, 2025
US
We’ve been blessed to have Lola taking care of our purchase. She replied to our emails and questions within 10 min of being sent over. Every question we had, she knew the answer too. Class act. Thank you Lola for your amazing customer service. From R Kumar & M Aulakh
Date of experience: July 3, 2025
We had our appointment - she gave me some good advice about selling houses. We don't need to sell our house to relocate but we have been looking at houses so that is what made me consider getting an offer quickly. The offer was too low, as to be expected really. I haven't been bombarded and pressured though so worth a try!
Date of experience: July 2, 2025
Dreadful customer service Samantha chased and chased and promised to sell my house quickly. However after signing contract they completely lost interest. Unable to get hold of them by phone or email. The line kept being cut off and when I actually got to speak to them they didn’t have a clue what was going on with my sale. Constantly promised to return my calls but never did. No way to run a business. Throughly disappointed
Date of experience: July 2, 2025
US
Ryan was incredibly communicative and efficient in helping me secure a purchase for a flat. He was very personable and friendly, which helped me feel at ease during a stressful time. He made me feel valued and helped me find my home! Nothing was too much. Thank you SO much Ryan, you are fantastic at your job and you made my day when the offer was accepted!
Date of experience: July 1, 2025
Your Representative Amy Collins was extremely professional, knowledgeable and had done her background research to enable us to have a meaningful meeting on line.
Date of experience: June 28, 2025
