Very friendly
Very friendly, simple process, prompt correspondence and great communication.

Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
Very friendly, simple process, prompt correspondence and great communication.
Thank you for finding me a buyer
Good liaison between the seller and myself
Shane was very helpful in the selling of our property. Despite is being on the market for 4 months with another estate agent Shane assured me they could sell it. The house was put back on the market Thursday and by Saturday it had sold. Amazing experience
Very professional,
Samantha explained more than I expected . I don’t have your knowledge. Being a nurse . Having a little knowledge was great to continue on with .
Terrible. Massive potential for this company and myself to strike a deal but informed the representative (Samantha) that I was short of time, but had 20 minutes to go through everything which in my view is more than enough time to answer any questions and provide me with the offers on all three of my properties. The additional "back-chat" from Samantha was not welcome either.
This company is dynamic ,each member of staff are totally professional clear , precice and very much makes sure i understood the whole process ,nothing was too much trouble for them ,Shane sold my property within a few days ,it was effortless for me
Excellent service. Lots of advice and follow-up.
I got the letter for our house read the reviews and were good booked a time got the call at the right time but it took a long time to talk to anyone. What is the point of booking a time if you are not ready to talk. This looks like a mass market exercise not a customised one specially when the property value is over £1m
Olivia was very helpful and kind thank you
Shane has been amazing by helping me and my partner through the process of buying our first property. Very quick and efficient process. Shane kept in contact with myself very often, told me to ring or email if i needed any help with the property we were purchasing, he was on hand at any point if i needed him! I would definitely recommend
Lucy was fantastic, kept us updated all the way through the process.
Lola and Ryan were absolutely fantastic in negotiating the purchase of our new home. They were responsive, communication was outstanding. So far a great experience!
Lucy was fantastic, I could not have asked for anyone better, clear communication, lots of viewings, and a sale within about two weeks. As wasting 4 months with Charter Agency, with one viewing. I would highly recommend Express Estate Agency. Lucy you are a star I thank you very much for all your work.
Great communication Lucy best service ever i have recieved
nice and simple process, Lucy was great to deal with
James has acted in a courteous and professional manner both in phone and email communications. No issues.
Frances was really helpful while agreeing our sale and always there to help. Felt like she really cared whether or not we got the house and for the right price. Thank you!!
Scum, trust them and lose
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
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Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
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